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Customer Callback Crisis
Incoming calls are flooding in! Assign them to technicians before SLAs expire.
How to Play
Beat the SLA
Each call has a countdown - assign before it hits zero
Match Specialties
Assign techs to matching job types for 1.5x bonus points
Prioritize Urgency
VIPs and emergencies are worth more - but have shorter SLAs
Priority Levels
Emergency - 500pts
VIP - 300pts
Priority - 150pts
Standard - 100pts
Duration
90 seconds
Difficulty
Hard