Customer messaging that follows your playbook, not a template.
SMS, email, phone, and push: branded templates, automated triggers, and two-way replies, all wired to your exact process, not the one your last tool forced on you. An AI agent can answer the thread on its own when you want it to. Reshape the cadence yourself in plain English and it is live. Every thread logged to the customer record.
Template updated
Tech photo + ETA link added to confirmations
Pushed to all jobs
Applies to every booking going forward
History preserved
Sent messages stay exactly as they went out
Live in
Built your way
The whole messaging stack, no Zapier chains.
Triggers, templates, two-way threads, an AI agent that can answer them, and the phone line, all natively tied to every job, customer, and invoice.
Two-way SMS
Appointment confirms, on-the-way alerts, and replies that thread onto the job.
Branded email
Your domain, your templates. Replies land back on the record, not in someone's inbox.
An AI agent on the thread
Answers inbound SMS and email, books and reschedules, and hands to a human when it should.
AI phone agent
Picks up after hours, qualifies the caller, books the job, writes it up. Warm-transfers when asked.
Trigger library
Confirmations, reminders, on-my-way, no-show, review asks, dunning. Or write your own.
Opt-outs handled for you
STOP and UNSUBSCRIBE are enforced platform-wide, and sends outside a customer's quiet hours queue for the morning instead of firing.
Segments
Customer tier, trade, last service, spend: slice any way.
Translation in the thread
Draft in English, send in the customer's language, read their reply back in yours.
Payment nudges
An escalating dunning ladder that stops the second they pay, not one reminder on a timer.
You know when they opened it
Quotes and invoices carry a read beacon, so follow-up fires on 'opened and went quiet', not on silence.
Review requests
Post-job asks that land on Google and in the portal, timed to completion.
Push to your crew
Assignment and schedule changes pushed to the mobile app, not buried in a group text.
Shaped to your trade
Your business doesn't run like the template. Neither does Fieldproxy.
HVAC
Seasonal tune-up campaigns that book themselves.
Pest Control
Recurring service reminders, set to your own cadence.
Facilities
Tenant updates by property, in one blast.
Integrations
Plays nicely with the tools you already use
Twilio SMS / Voice
US + international SMS, and the phone line the AI agent answers.
Connected mailbox
Your own inbox, ingested and threaded onto the customer record.
Gmail / Outlook
Sent from your domain, replies tracked.
Google Reviews
One-tap review links.
HubSpot / Salesforce
Contact and activity sync for sales teams.
Slack / Teams
Escalated replies land in the right channel.
AI agents
The AI agents on the thread and the line
Four channels, one brain. The agent that answers the phone is the same one that answers the SMS thread, with the same permissions and the same audit trail.
Text Agent
Answers inbound SMS and email against the real job, so “what time are you coming?” is handled before anyone reads it.
Calling Agent
Answers the line in your brand voice, works out how urgent it is, books it, and writes the job up. After hours, that's the difference between a booking and a voicemail.
Calling Agent
Handles the outbound side: confirmations, reminders, on-my-way, the review ask, the follow-up. Placed on your cadence, logged to the customer.
Watcher Agent
Reads the replies you'd want to see first — the angry one, the one that never got answered, the thread that's been open three days — and escalates before it's a review.