The phone rings mid-job
Wed, 2:10 PM
Inbound call, owner up a ladder
“Our unit is making a grinding noise. Can someone come out this week?”
- Calling Agent
Answered, found the customer and the unit's history.
- Scheduler Agent
Offered two open windows. The customer picked Thursday.
- Text Agent
Sent the confirmation with the tech's name.
Booked while your hands were full.