See It In Action
Watch AI analyze and select the optimal technician in real-time
Available Technicians
AI evaluating 3 candidates
Steve M.
Mike R.
Sarah K.
Decision Engine
Multi-variable optimization
Awaiting job assignment...
WHY THIS MATTERS
- •Steve rejected: Would require second truck roll
- •Mike rejected: Double-time would eat profit
- •Sarah selected: First-time fix at lowest cost
The Problem With Manual Dispatching
Dispatchers send the closest tech - who lacks the required part
Overtime costs eat into profit when cheaper options exist
Return visits kill margins - wrong skill match, missing equipment
Humans can't optimize across 10+ variables in real-time
The Dispatch Agent Solution
AI checks inventory before assigning - ensures first-time fix
Calculates true cost including travel, labor, and overtime
Matches skills and certifications to job requirements
Optimizes across all variables simultaneously - instantly
How Dispatch Agent Works
Multi-variable optimization in milliseconds
Scan All Technicians
When a job comes in, AI instantly scans every available technician. Location, current workload, skills, certifications, and van inventory - all checked in parallel.
Calculate True Costs
For each candidate, AI calculates total job cost: travel time, mileage, labor rate, overtime premiums, and probability of first-time fix. Hidden costs become visible.
Select & Dispatch
AI picks the optimal tech and dispatches instantly. Route sent to mobile app, customer notified with ETA, and decision rationale logged for review.
What Dispatch Agent Optimizes
10+ variables analyzed for every assignment decision
Distance & Travel Time
Real-time traffic data and actual driving distance - not straight-line estimates. Accounts for current location, not home base.
Van Inventory
Checks if tech has required parts in their van. No point sending someone who'll need a warehouse stop or second visit.
Labor Rates & Overtime
Factors in regular vs overtime rates. Sometimes driving farther saves hundreds by avoiding double-time premium.
Skills & Certifications
Matches job requirements to technician qualifications. EPA certifications, brand training, equipment specializations.
Current Workload
Considers existing schedule, job complexity, and estimated completion times. Prevents overbooking and burnout.
First-Time Fix Rate
Historical success rate for similar jobs. Some techs excel at certain equipment types - AI learns and applies this.
Dispatch Agent Results
Lower Dispatch Costs
First-Time Fix Rate
Less Overtime
Assignment Time
Real Dispatch Scenarios
See how AI makes smarter decisions than humans
Emergency After-Hours Call
Customer's AC is down at 9pm. AI considers: on-call rates, current tech locations, SLA commitments, and next-day alternatives. Dispatches tech with shortest drive time who isn't already on overtime.
Commercial Equipment Failure
Restaurant walk-in cooler down. AI identifies techs with refrigeration certs and the likely replacement part in van stock. Picks tech 20 miles away over closer tech without the part.
Multi-Stop Route Optimization
Five jobs come in for the same neighborhood. AI sequences them optimally across two techs, minimizing total drive time and ensuring each tech has parts for their assigned jobs.
Priority Customer Request
VIP customer calls with non-urgent issue. AI recognizes account status, checks SLA terms, and assigns their preferred technician while reshuffling other jobs to maintain everyone's schedule.
Explore More AI Agents
Dispatch Agent works seamlessly with our other intelligent agents