Voice Orchestrator

24/7 AI Call Handler for Customer Support

Never miss a call. Our AI answers instantly, handles reschedules, confirms appointments, and proactively calls customers about delays. Natural conversation, real actions taken - no hold music required.

See Voice Orchestrator In Action

Voice Orchestrator · Today · Central regionAnswering 24/7

Luis M. marked WO-90412 delayed +25 min at Riverside Plaza. Two later site visits affected.

12:31 PM

Priya Shah · site contact

Outbound · Harbor Point · Northwind

Queued

Sarah · store manager

Inbound · Store #44

Queued

Marcus Hale · site contact

Outbound · Site 22 · Northwind

Queued

Luis M. · route today

11a12p1p2p3p4p5p

Riverside Plaza

WO-90412

Harbor Point

WO-88213

Site 22

WO-90377

Store #44

#9901

What changed

Delay received from Luis M. · +25 min

Harbor Point now 1:25 PM, inside SLA

#9901 moved to Fri 9:00 AM, conflict cleared

Site 22 now 2:55 PM, confirmed

Job records, ETAs and call logs updated

3 calls, zero hold time. The route re-planned itself.

Every affected site told before they had to wonder. Nobody at the desk picked up a phone.

Live demo

See It In Action

Watch AI handle inbound reschedules and proactive delay notifications

Inbound Call

Customer Request

Waiting for call...

Transcript

Listening...

Autonomous Actions

Look Up Customer

Update Schedule

Notify Technician

Zero hold time. Zero manual data entry. One happy customer.

The Problem With Traditional Call Handling

Customers wait on hold while staff juggle phones and dispatching
After-hours calls go to voicemail - customers call competitors
Nobody proactively calls customers about delays - they find out when tech doesn't show
Simple reschedules require staff time that should go to complex issues

The Voice Orchestrator Solution

Zero hold time - AI answers instantly, any time of day
24/7/365 availability - nights, weekends, holidays covered
Proactive outbound calls notify customers before they have to wonder
Handles routine calls so staff can focus on what matters

How it works

How Voice Orchestrator Works

Real phone conversations that take real actions

Inbound Calls

Customer-initiated conversations

Reschedule Requests

Customer calls to reschedule - AI looks up their appointment, confirms identity, offers new times, updates calendar, and notifies assigned tech.

ETA Inquiries

"Where's my technician?" - AI provides real-time location, updated ETA, and can transfer to tech's mobile if needed.

New Service Requests

AI collects problem details, schedules appointments, and creates jobs - all through natural conversation.

Outbound Calls

Proactive customer notifications

Delay Notifications

Tech running late? AI automatically calls the next site contact, explains the delay, offers a new time inside the SLA window, and updates records.

Appointment Reminders

Day-before and morning-of reminders with the option to confirm, reschedule, or provide gate codes and access instructions.

Follow-up Calls

Post-service satisfaction check, review requests, and identification of additional service needs.

Capabilities

Voice AI Capabilities

Natural conversation powered by real system integration

Natural Conversation

Understands natural speech, handles interruptions, asks clarifying questions, and responds contextually - not robotic IVR menus.

Calendar Integration

Real-time access to your scheduling system. Sees availability, books appointments, and updates calendars during the call.

Customer Lookup

Identifies callers by phone number, pulls up account history, and personalizes the conversation based on their relationship.

Real-Time Updates

Every action taken on the call updates your system immediately. No manual data entry, no missed notes, no delays.

Seamless Handoff

Complex issues? AI recognizes when to transfer to a human, provides full context, and ensures warm handoff.

Multi-Language

Serves customers in their preferred language. Spanish, French, and more - natural conversation in any supported language.

Voice Orchestrator Results

Zero

Hold Time

24/7

Availability

85%

Calls Fully Handled

40%

Fewer No-Shows

The suite

Explore More AI Agents

Voice Orchestrator works seamlessly with our other intelligent agents

Ready to Never Miss a Call Again?

See how Voice Orchestrator can handle your calls 24/7 with zero hold time.

Book Your Demo

Part of the Fieldproxy platform

Every agent runs on the same AI Agents stack

Voice, vision, dispatch, and knowledge agents all share one runtime, one schema, and one customization surface, describe what you want in plain English.

Pair this agent with

Most teams adopt one agent first, then layer in two or three more in the same week.

Voice Agent

Hands-free dispatch, quote follow-up, and customer comms over the phone.

Explore agent

Calling Agent

Outbound automation for confirmations, reminders, and quote follow-up.

Explore agent

All AI Agents

The single AI layer that drives dispatch, quoting, comms, and reporting.

Explore agent

See all Fieldproxy agents →

Works in every trade

Which industry are you running today?

HVAC Plumbing Electrical Fire & Safety Mechanical Security Roofing Pest Control Facilities Landscaping Energy Field Services

Evaluating Fieldproxy against another platform?

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Ready to orchestrate every voice workflow?

Book a 20-minute demo and we'll show you this agent (and the rest of our AI Agents stack) tailored to your real workflows.

Try it yourself, free

Don't take our word for it. Run this AI on your own job, right now.

These free tools run the same AI capability on whatever you throw at them, no signup, no sales call.

Voice Note → Job Report

Talk for 60 seconds, get a written report.

Use it free

AI Quote Generator

Any trade. Describe the job, get a priced quote.

Use it free

All 14 free AI tools

Voice Orchestrator

24/7 AI Call Handler for Customer Support

See Voice Orchestrator In Action

Voice Orchestrator · Today · Central regionAnswering 24/7

Luis M. marked WO-90412 delayed +25 min at Riverside Plaza. Two later site visits affected.

12:31 PM

Priya Shah · site contact

Outbound · Harbor Point · Northwind

Queued

Sarah · store manager

Inbound · Store #44

Queued

Marcus Hale · site contact

Outbound · Site 22 · Northwind

Queued

Luis M. · route today

11a12p1p2p3p4p5p

Riverside Plaza

WO-90412

Harbor Point

WO-88213

Site 22

WO-90377

Store #44

#9901

What changed

Delay received from Luis M. · +25 min

Harbor Point now 1:25 PM, inside SLA

#9901 moved to Fri 9:00 AM, conflict cleared

Site 22 now 2:55 PM, confirmed

Job records, ETAs and call logs updated

3 calls, zero hold time. The route re-planned itself.

Every affected site told before they had to wonder. Nobody at the desk picked up a phone.

Live demo

See It In Action

Watch AI handle inbound reschedules and proactive delay notifications

Inbound Call

Customer Request

Waiting for call...

Transcript

Listening...

Autonomous Actions

Look Up Customer

Update Schedule

Notify Technician

Zero hold time. Zero manual data entry. One happy customer.

The Problem With Traditional Call Handling

Customers wait on hold while staff juggle phones and dispatching
After-hours calls go to voicemail - customers call competitors
Nobody proactively calls customers about delays - they find out when tech doesn't show
Simple reschedules require staff time that should go to complex issues

The Voice Orchestrator Solution

Zero hold time - AI answers instantly, any time of day
24/7/365 availability - nights, weekends, holidays covered
Proactive outbound calls notify customers before they have to wonder
Handles routine calls so staff can focus on what matters

How it works

How Voice Orchestrator Works

Real phone conversations that take real actions

Inbound Calls

Customer-initiated conversations

Reschedule Requests

Customer calls to reschedule - AI looks up their appointment, confirms identity, offers new times, updates calendar, and notifies assigned tech.

ETA Inquiries

"Where's my technician?" - AI provides real-time location, updated ETA, and can transfer to tech's mobile if needed.

New Service Requests

AI collects problem details, schedules appointments, and creates jobs - all through natural conversation.

Outbound Calls

Proactive customer notifications

Delay Notifications

Tech running late? AI automatically calls the next site contact, explains the delay, offers a new time inside the SLA window, and updates records.

Appointment Reminders

Day-before and morning-of reminders with the option to confirm, reschedule, or provide gate codes and access instructions.

Follow-up Calls

Post-service satisfaction check, review requests, and identification of additional service needs.

Capabilities

Voice AI Capabilities

Natural conversation powered by real system integration

Natural Conversation

Understands natural speech, handles interruptions, asks clarifying questions, and responds contextually - not robotic IVR menus.

Calendar Integration

Real-time access to your scheduling system. Sees availability, books appointments, and updates calendars during the call.

Customer Lookup

Identifies callers by phone number, pulls up account history, and personalizes the conversation based on their relationship.

Real-Time Updates

Every action taken on the call updates your system immediately. No manual data entry, no missed notes, no delays.

Seamless Handoff

Complex issues? AI recognizes when to transfer to a human, provides full context, and ensures warm handoff.

Multi-Language

Serves customers in their preferred language. Spanish, French, and more - natural conversation in any supported language.

Voice Orchestrator Results

Zero

Hold Time

24/7

Availability

85%

Calls Fully Handled

40%

Fewer No-Shows

The suite

Explore More AI Agents

Voice Orchestrator works seamlessly with our other intelligent agents

Voice Agent

Speech to structured data - hands-free field updates Learn more

Vision Agent

Image to form data - instant visual documentation Learn more

Knowledge Agent

AI-powered troubleshooting and diagnostics Learn more

Ready to Never Miss a Call Again?

See how Voice Orchestrator can handle your calls 24/7 with zero hold time.

Book Your Demo

Part of the Fieldproxy platform

Every agent runs on the same AI Agents stack

Voice, vision, dispatch, and knowledge agents all share one runtime, one schema, and one customization surface, describe what you want in plain English.