Dispatching & Scheduling

Dispatch software that runs on your rules.

Dispatching and scheduling with smart assignment, GPS-aware routing, and drag-and-drop fallbacks, configured to how YOU assign work, not the workflow your last tool forced on you. Need a new queue or rule? Change it in plain English and it goes live in seconds, no dev ticket.

Get Demo See it change live

Schedule beside a map with each technician's road route and one technician's stops in order with drive times.

Schedule and map side by side

The board and the map, on one screen.

The day's schedule on one side, the same jobs on a map on the other, with real road routes between stops. Change one and the other follows.

Road routes and drive times

Each technician's stops joined by the actual road route, with the drive time between them.

Reorder stops

Move a stop up or down the day, or press best order, and the route and drive times update.

Drag to retime or reassign

Drag a job to another time or another technician. If it was the wrong move, Undo puts it back.

Best-tech suggestion, with the reason

For an unassigned job, a suggested technician and why: skills, distance and how full their day is.

Live map

Where every technician is right now, next to the jobs still to do today.

Your rules first

Suggestions follow the skills, areas and working hours you set, and the office has the final say.

Schedule and map side by side with road routes for each technician. — Schedule and map side by side, with road routes.

Best-technician suggestion with reasons: skills, distance and workload. — A best-tech suggestion, with the reasons.

Live map of technicians and today's jobs. — Live map.

Plain English

Describe the change. It goes live.

Dispatching & SchedulingPlain English

Emergency queue created

No-heat jobs now separate from maintenance

Pushed to every region

Board updated on every dispatcher screen, every branch

Live now

Open jobs re-sorted, history preserved

Live in

40 seclive, no rebuild

Built your way

Everything you'd expect from a dispatch system.

Live tracking, smart routing, a real dispatch board, geofenced arrival, and customer updates, working together out of the box.

AI auto-assign

Jobs routed to the right tech based on skills, certifications, location, and availability.

Live GPS tracking

See every tech and subcontractor across your regions on one map. Know ETAs without calling the tech.

Route optimization

Daily routes re-sequenced to cut drive time. Re-plans when jobs change.

Drag & drop calendar

Override when you need to. Routes, ETAs, and customer SMS updates follow.

Skill & cert matching

Only qualified techs get qualified jobs. EPA, OSHA, licensing all tracked.

SLA awareness

Tiered response windows baked in. Breach risk surfaced before it happens.

Automatic customer updates

Assigned, on-the-way, and arriving texts go out with no team effort.

Conflict detection

Double-bookings, over-capacity days, and skill gaps flagged at assignment.

Capacity forecasting

See next week's utilization before you publish. Hire or shift before it hurts.

The board you actually dispatch from

A week-at-a-glance board by tech, a live map of who is where, and a Gantt view when the work is a multi-day crew job rather than a one-hour call. Same data, the view that fits the day.

Geofenced arrival and departure

Crossing onto the site can stamp arrival, start the clock and text the customer, with nothing for the tech to remember to tap. Leaving can close the visit out.

Nothing quietly rots

A job that has sat in Awaiting Parts for three days, or unassigned past its response window, escalates itself. You find out from the system, not from the customer.

Shifts, on-call and availability

Rosters, on-call rotation and time off are part of the assignment decision, so the board never hands Saturday's emergency to someone who is not working.

See it built around how your team already works.

Get Demo

Shaped to your trade

Your business doesn't run like the template. Neither does Fieldproxy.

HVAC

Emergency routes + maintenance routes, balanced daily.

Plumbing

Urgency-first dispatch with the right parts on the truck.

Electrical

Multi-tech site work, sequenced without double-bookings.

Want it running on your jobs? We set it up around them.

Get Demo

Integrations

Fits into the tools your team already lives in

Google Calendar

Two-way tech calendar sync.

Google Maps

Live routing + traffic-aware ETAs.

Twilio SMS

Automated customer + tech notifications.

Geofenced arrival

Entering the site can log arrival and text the customer, with no tap from the tech.

Gmail

Assignment + route emails on demand.

Slack

Dispatch alerts and daily summaries to your channel.

AI agents

The AI agents behind the board

The board stays yours. The agents do the arithmetic you'd otherwise do in your head at 7am.

Dispatch Agent

Scores every candidate tech on drive time, skill, certification and parts on the van, then hands you a ranked pick with the reasoning shown.

Scheduler Agent

Builds next week around what's already committed (recurring contracts, time off, the emergency buffer you refuse to give up) and rebalances when today blows up.

Calling Agent

Takes the reschedule call, finds a slot that survives the route, moves the job and texts the customer. The board is current before you hear about it.

Explore all AI agents →

See it built around how your team already works.

Get Demo

Customer stories

Built around how they work, changed the same day.

Pronative

“Dispatching a sub takes a sentence, not a spreadsheet. The AI suggests who fits and we approve.”

Stephanie Choate, Owner, Pronative

Commercial facility maintenance

Read Pronative’s story

Read all customer stories

Questions

Straight answers.

What is dispatch software?

Dispatch software, also called dispatching software, decides which technician goes to which job and when, and gets the job to their phone. Fieldproxy's dispatch and scheduling software does that on your own rules: skills, areas, time windows, contracts and SLAs, with drag-and-drop when you want it and an AI that can build or rebuild the board for you to approve.

What is the best job scheduling software for field service?

The best scheduling software follows how you already assign work instead of forcing a fixed board. Look for your own rules (skills, areas, priorities), a technician app that updates in real time, customer notifications, and the ability to rebuild the day quickly when someone is out. Fieldproxy does all of this from one price per company with unlimited users.

Can the schedule rebuild itself when a technician is out?

Yes. Fieldproxy's AI scheduler redistributes the absent technician's jobs across the team based on skills, location and capacity, shows you the proposed day and why, and notifies the affected customers once you approve.

Does it work for recurring and multi-day jobs?

Yes. Recurring maintenance visits are generated from service plans and contracts, and multi-day jobs can hold a crew across several days, all on the same board.

How much does Fieldproxy's dispatch software cost?

Dispatch and scheduling are part of Fieldproxy, one price per company with unlimited users, so adding dispatchers and technicians does not add cost.

Part of Fieldproxy's field service management software →

See dispatch shaped to your rules.

A 30-minute demo on your real schedule. Name a rule change and watch it go live.

Get Demo See pricing

Also works from ChatGPT, Claude and Copilot in Teams

Fieldproxy's MCP server lets your team run the day and change the software itself from the AI assistant they already use, with a confirm step before anything changes.