Dispatch that runs on your rules, not a fixed board.
Smart assignment, GPS-aware routing, and drag-and-drop fallbacks, configured to how YOU assign work, not the workflow your last tool forced on you. Need a new queue or rule? Change it in plain English and it goes live in seconds, no dev ticket.
Emergency queue created
No-heat jobs now separate from maintenance
Pushed to 9 techs
Board updated on every dispatcher screen
Live now
Open jobs re-sorted, history preserved
Live in
Built your way
Everything you'd expect from a dispatch system.
Live tracking, smart routing, a real dispatch board, geofenced arrival, and customer updates, working together out of the box.
AI auto-assign
Jobs routed to the right tech based on skills, certifications, location, and availability.
Live GPS tracking
See every truck on the map. Know ETAs without calling the tech.
Route optimization
Daily routes re-sequenced to cut drive time. Re-plans when jobs change.
Drag & drop calendar
Override when you need to. Routes, ETAs, and customer SMS updates follow.
Skill & cert matching
Only qualified techs get qualified jobs. EPA, OSHA, licensing all tracked.
SLA awareness
Tiered response windows baked in. Breach risk surfaced before it happens.
Automatic customer updates
Assigned, on-the-way, and arriving texts go out with no team effort.
Conflict detection
Double-bookings, over-capacity days, and skill gaps flagged at assignment.
Capacity forecasting
See next week's utilization before you publish. Hire or shift before it hurts.
The board you actually dispatch from
A week-at-a-glance board by tech, a live map of who is where, and a Gantt view when the work is a multi-day crew job rather than a one-hour call. Same data, the view that fits the day.
Geofenced arrival and departure
Crossing onto the site can stamp arrival, start the clock and text the customer, with nothing for the tech to remember to tap. Leaving can close the visit out.
Nothing quietly rots
A job that has sat in Awaiting Parts for three days, or unassigned past its response window, escalates itself. You find out from the system, not from the customer.
Shifts, on-call and availability
Rosters, on-call rotation and time off are part of the assignment decision, so the board never hands Saturday's emergency to someone who is not working.
Shaped to your trade
Your business doesn't run like the template. Neither does Fieldproxy.
HVAC
Emergency routes + maintenance routes, balanced daily.
Plumbing
Urgency-first dispatch with the right parts on the truck.
Electrical
Multi-tech site work, sequenced without double-bookings.
Integrations
Fits into the tools your team already lives in
Google Calendar
Two-way tech calendar sync.
Google Maps
Live routing + traffic-aware ETAs.
Twilio SMS
Automated customer + tech notifications.
Geofenced arrival
Entering the site can log arrival and text the customer, with no tap from the tech.
Gmail
Assignment + route emails on demand.
Slack
Dispatch alerts and daily summaries to your channel.
AI agents
The AI agents behind the board
The board stays yours. The agents do the arithmetic you'd otherwise do in your head at 7am.
Dispatch Agent
Scores every candidate tech on drive time, skill, certification and parts on the van, then hands you a ranked pick with the reasoning shown.
Scheduler Agent
Builds next week around what's already committed — recurring contracts, time off, the emergency buffer you refuse to give up — and rebalances when today blows up.
Calling Agent
Takes the reschedule call, finds a slot that survives the route, moves the job and texts the customer. The board is current before you hear about it.