Work orders with your fields, your stages, your rules.
Create, assign, track, and close every job, configured to your exact process, not the one your last tool forced on you. Priority-aware, SLA-safe, tied to real customer history, and reshaped in plain English the moment your process changes.
2 fields added
Ladder-assist checkbox + crew-size field
Pushed to every tech
Live on new work orders instantly
History preserved
Closed jobs untouched, nothing lost
Live in
Built your way
Everything a work-order system should do.
A complete feature set: priority queues, service history, parts, photos, signatures, and more, ready to use from day one.
Priority-based queueing
Every work order carries a priority. Emergencies jump the queue, SLAs are protected, and routine jobs slot in around them, automatically.
Full service history
Every customer, asset, and address has its history in one place. Prior visits, parts replaced, warranty status, all visible on every new job.
Photos, signatures & notes
Techs capture before/after photos, customer signatures, and field notes from their phone. Everything attaches to the right job automatically.
Parts & materials tracking
Log parts used on the job and truck inventory updates in real time. Restocking POs generate themselves when stock runs low.
Warranty & contract aware
Work orders know when a job is under warranty or covered by an MSA, so the right pricing rules, clauses, and approvals apply every time.
Multi-site & multi-asset
Commercial customers with multiple locations or 100+ assets work the same as residential. One customer record, one contract, many jobs.
Automatic time tracking
On-site, drive time, and hold time captured from the mobile app. Reports, payroll, and profitability tie back to actual hours.
Status updates everyone sees
Dispatcher, tech, and customer all see the same status in real time. No duplicate phone calls, no "where's my tech?" follow-ups.
Recurring & maintenance jobs
Set a maintenance cadence once. Work orders generate on schedule, assign to the right tech, and notify the customer automatically.
Approvals that actually block
Multi-level sign-off on the things that need it — a discount over your threshold, an overtime call-out, a scope change. The work order parks until the right person approves, and every decision is on the record with a name and a timestamp.
A complete audit trail per record
Who changed what, when, and from what value — on the job, the price, the status, the assignment. Exportable, and enough for a client audit or a warranty dispute.
Share a job without giving out a login
Send a subcontractor or a property manager a link to exactly one work order. They see and update what you allow, with no seat to buy and no access to the rest of your data.
The conversation lives on the job
Internal comments, customer email threads and photo mark-ups sit on the work order itself, so the context does not live in one dispatcher's phone.
Shaped to your trade
Your business doesn't run like the template. Neither does Fieldproxy.
HVAC
Install, service, and maintenance jobs with equipment specs, refrigerant logs, and warranty status on every work order.
Plumbing
Emergencies, quotes-to-jobs, and recurring maintenance, all in one queue, with photos and parts attached on-site.
Electrical
Panel upgrades, service calls, and inspection jobs with voltage, load, and code-compliance fields built in.
Integrations
Plays nicely with the tools you already use
QuickBooks
Invoices sync the moment a job is closed
Stripe
Collect on-site or send pay-by-link
Google Calendar
Techs see their schedule where they already look
Gmail / Outlook
Customer emails thread onto the work order
Signed webhooks
Work-order events pushed to your own systems, signed and retried
Zapier
Push work-order events into 5,000+ other apps
AI agents
The AI agents that work the queue with you
Every work order that lands is read, routed and watched by an agent before a dispatcher opens the board.
Dispatch Agent
Reads the incoming order — trade, address, SLA tier, what's on which van — and proposes the tech before anyone touches the board. You approve or override.
Watcher Agent
Watches every open order for the things that cost you the renewal: response window about to breach, a job parked in one status too long, close-out missing its photos.
Vision Agent
Turns the site photos into fields on the order — make, model, serial, visible condition — so the office isn't retyping what the tech already photographed.