Request Google Review After Repair
Automatically send personalized Google review requests to customers immediately after completing appliance repair jobs, increasing your online reputation and attracting more local customers.
When
Repair Job Marked Complete
Then
Google Review Request Sent
3 hours weekly
Time Saved
5x more reviews
ROI Impact
To automatically request Google reviews after appliance repairs, set up a system that triggers when a repair job is completed in your management software. The automation sends a personalized SMS or email to the customer with a direct link to your Google Business Profile review page, capturing feedback while their positive experience is fresh.
How This Automation Works
Repair Job Marked Complete → Google Review Request Sent
Job Completion Trigger Activated
When your technician marks an appliance repair job as complete in your management system, the automation instantly detects this status change and captures the customer's contact information, service details, and completion timestamp.
Customer Information Retrieved
The system automatically pulls the customer's name, phone number, email address, and specific appliance details from your database. It also checks whether this customer has previously received a review request to prevent duplicate messaging.
Personalized Message Generated
A customized review request message is created using the customer's name and repair details. The message includes a direct link to your Google Business Profile review page and is formatted appropriately for SMS or email delivery based on your preferences.
Review Request Delivered
The personalized message is automatically sent to the customer via their preferred contact method. SMS messages are delivered instantly, while emails are sent with optimized subject lines to maximize open rates. The system logs the delivery time and method for tracking purposes.
Response Tracked and Recorded
The system monitors whether the customer clicks the review link and leaves feedback. This data is recorded in your dashboard, allowing you to measure response rates, identify the most effective messaging approaches, and understand which customers are most likely to leave reviews.
How It Works
Transform satisfied repair customers into 5-star Google reviews with an automated system that sends timely, personalized review requests. When a repair job is marked complete in your management system, customers instantly receive a professional message with a direct link to leave a Google review. This automation eliminates manual follow-up, ensures consistent review collection, and capitalizes on customer satisfaction while the experience is fresh. By systematically gathering reviews from happy customers, appliance repair businesses can dominate local search results, build trust with prospects, and significantly increase booking rates. The system tracks which customers have been contacted, prevents duplicate requests, and maintains a professional brand presence throughout the review collection process.
The Trigger
When a technician completes an appliance repair job and updates the status in your job management system, the automation immediately activates. This trigger captures the optimal moment when customer satisfaction is highest, ensuring review requests reach customers while their positive experience is fresh in their minds.
The Action
The system automatically generates and sends a personalized message to the customer via SMS or email containing a direct link to your Google Business Profile review page. The message thanks them for choosing your service and politely requests feedback, making it effortless for satisfied customers to leave a review with a single click.
Common Use Cases in Appliance repair
- A residential appliance repair company completes 150 refrigerator, washer, and dryer repairs monthly and automatically requests reviews from each customer, building a portfolio of 45+ new reviews per month that dominates local search results
- A commercial appliance service provider sends review requests after completing restaurant equipment repairs, generating testimonials that attract more high-value commercial clients and justify premium pricing
- A mobile appliance repair technician triggers review requests immediately upon job completion from their smartphone, ensuring no satisfied customer is overlooked even when working in the field without office support
- A multi-technician appliance repair business standardizes review collection across all employees, ensuring consistent feedback gathering regardless of which technician completes the job and eliminating reliance on individual follow-up habits
- An appliance repair franchise location uses automated review requests to quickly build online reputation in a new market, accelerating brand recognition and customer acquisition during the critical first six months of operation
Results You Can Expect
Consistent Review Collection
Never miss an opportunity to collect feedback. Automated requests ensure every satisfied customer receives a review invitation at the optimal moment, dramatically increasing your monthly review volume and online visibility.
Improved Local Search Rankings
Regular Google reviews with recent timestamps signal relevance to search algorithms, helping your appliance repair business appear in the coveted local map pack and attract more nearby customers searching for repair services.
Higher Conversion Rates
Prospects are 70% more likely to choose businesses with numerous recent reviews. Automated collection builds a robust review profile that converts searchers into paying customers, directly impacting your bottom line.
Eliminated Manual Follow-up
Stop manually tracking which customers to contact and composing individual messages. Automation handles the entire process, freeing your team to focus on completing more repair jobs and serving customers.
Optimized Request Timing
Requests sent immediately after service completion achieve significantly higher response rates than delayed follow-ups. Automated timing captures peak customer satisfaction, resulting in more positive reviews and better ratings.
Professional Brand Consistency
Every review request maintains your brand voice and includes all necessary information. Automated systems eliminate the inconsistency and errors that occur with manual messaging, presenting a polished image to every customer.
Frequently Asked Questions About This Automation
The optimal time is immediately after the repair is completed, ideally within 1-4 hours. This captures the customer's satisfaction while the positive experience is fresh in their mind. Automated systems can trigger review requests the moment a technician marks a job as complete, ensuring perfect timing without manual intervention.
Set Up Post-Service Review Requests in Minutes
Stop doing manual work that software can handle. Fieldproxy makes it easy to set up this automation and dozens more - no coding required. Our AI builder helps you customize everything to match your exact business process.
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