Compare your field ops to 2,000+ companies
See exactly where you stand against industry peers in your region. Get personalized insights to improve your operations.
About Your Company
Your Metrics
Enter at least 2 metrics to see your benchmark comparison. The more you enter, the better your insights.
Jobs completed on first visit
Average time to reach job site
Average time per job
Billable hours vs available hours
Jobs completed vs scheduled
Annual revenue per technician
Customers who return for repeat service
Time from request to technician dispatch
No email required - instant results
Field Service Industry Benchmarks - Frequently Asked Questions
What is a good first-time fix rate for field service?
The industry median first-time fix rate is around 72-75%. Top-performing field service companies achieve 85%+ first-time fix rates. HVAC companies typically see 70-78%, while electrical contractors average 75-82%. Improving first-time fix rate directly impacts customer satisfaction and profitability.
What is the average technician utilization rate?
The industry average technician utilization rate is 60-65%. High-performing companies achieve 75-85% utilization. This measures billable hours versus total available hours for field technicians. Better scheduling and route optimization can significantly improve this metric.
What is the average revenue per technician in field service?
Revenue per technician varies by industry and region. HVAC companies average $150,000-$200,000 per tech annually. Plumbing companies see $140,000-$180,000. Electrical contractors average $160,000-$220,000 per technician per year. West Coast and Northeast US markets typically see 15-25% higher figures.
How many jobs should a technician complete per day?
The average is 4-6 jobs per technician per day, depending on job complexity. HVAC service calls average 4-5 jobs/day. Simple repairs can reach 6-8 jobs/day. Complex installations may be 1-2 per day. Optimizing travel routes is key to maximizing daily job completion.
What is a good callback rate for field service?
A good callback rate is under 5%. The industry average is 8-12%. Top performers maintain callback rates of 2-3%. High callback rates indicate quality issues and reduce profitability. Proper training and quality checklists help reduce callbacks.
Benchmarks based on aggregated data from 2,000+ field service companies across HVAC, plumbing, electrical, mechanical, fire safety, and other trade industries. Data updated quarterly.