Request Review After Elevator Service
Automatically send review requests to customers immediately after elevator maintenance or repair jobs are marked complete, capturing feedback while the service experience is fresh.
When
Elevator Service Job Marked Complete
Then
Customer Receives Personalized Review Request
3 hours weekly
Time Saved
65% more reviews collected
ROI Impact
To automatically request reviews after elevator service completion: Connect your job management system to trigger when service status changes to 'complete', then automatically send personalized review requests via email or SMS with direct links to review platforms. This captures feedback immediately while the service experience is fresh, increasing response rates by up to 65%.
How This Automation Works
Elevator Service Job Marked Complete → Customer Receives Personalized Review Request
Service Job Completion Detected
The system monitors your job management platform and detects when a technician marks an elevator service, maintenance, or repair job as complete or closed.
Customer Data Retrieved
The automation extracts relevant customer information including contact details, service type performed, location, technician name, and any special notes from the completed job record.
Review Request Personalized
A customized review request is generated incorporating specific service details, customer name, building location, and direct links to relevant review platforms based on customer profile and service type.
Request Sent via Preferred Channel
The personalized review request is automatically delivered to the customer through their preferred communication method (email or SMS) within minutes of job completion.
Response Tracked and Monitored
The system tracks whether customers click review links, submit feedback, and monitors response rates. Non-respondents are automatically flagged for follow-up sequences.
Follow-up Reminders Scheduled
For customers who haven't responded within 3-5 days, automated reminder messages are sent with simplified review options, increasing overall response rates.
Feedback Consolidated and Reported
All reviews and feedback are aggregated into a central dashboard, with negative feedback flagged for immediate management attention and positive reviews highlighted for marketing use.
How It Works
This automation streamlines the customer feedback collection process by triggering review requests the moment elevator service jobs are completed in your system. When technicians mark maintenance, repairs, or inspections as finished, customers automatically receive personalized review requests via email or SMS. By capturing feedback immediately after service delivery, you increase response rates, gather more accurate assessments, and build a stronger online reputation. The system tracks review submissions, sends follow-up reminders for non-respondents, and consolidates feedback across multiple platforms including Google, Yelp, and industry-specific review sites. This eliminates manual follow-up tasks, ensures consistent review collection practices, and provides valuable insights into service quality and customer satisfaction trends across your elevator service operations.
The Trigger
When a technician updates a service ticket status to 'complete' or 'closed' in your job management system, the automation immediately initiates the review request sequence.
The Action
The system automatically sends a customized review request to the customer via their preferred communication channel (email or SMS), including direct links to relevant review platforms and service details.
Common Use Cases in Elevator
- Property management companies automatically collecting feedback after preventive maintenance visits across multiple buildings
- Emergency repair services requesting immediate reviews after after-hours callouts to capture exceptional service delivery
- Modernization contractors gathering testimonials throughout multi-phase elevator upgrade projects
- Independent elevator service providers building online reputation to compete with larger national companies
- Facility management teams tracking service quality trends across portfolios of commercial properties
- Elevator manufacturers collecting feedback on new installation projects for product improvement insights
Results You Can Expect
Higher Review Response Rates
Immediate, automated requests sent while service is fresh in customers' minds generate significantly higher response rates than delayed manual outreach.
Time Saved on Manual Outreach
Eliminate manual tasks of tracking completed jobs, drafting individual review requests, and following up with non-respondents across dozens of service calls.
Improved Online Reputation
Consistent review collection builds stronger online presence, with higher ratings directly correlated to increased quote requests and contract wins.
Faster Issue Resolution
Automated flagging of negative feedback enables immediate service recovery, often resolving issues before they become public complaints or lost contracts.
Better Service Quality Insights
Systematic feedback collection across all jobs provides comprehensive data on technician performance, service quality trends, and areas for operational improvement.
Consistent Customer Experience
Automation ensures every completed job generates a review request, eliminating gaps caused by manual oversight and creating uniform feedback collection standards.
Frequently Asked Questions About This Automation
The optimal time is within 24 hours of service completion, when the experience is still fresh in the customer's mind. Automated systems can send requests immediately after job completion, resulting in 65% higher response rates compared to delayed manual requests sent days or weeks later.
Set Up Automated Review Collection in Minutes
Stop doing manual work that software can handle. Fieldproxy makes it easy to set up this automation and dozens more - no coding required. Our AI builder helps you customize everything to match your exact business process.
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