Request Review After Service
Transform satisfied customers into brand advocates by automatically sending review requests after completed service calls. Capture feedback while the positive experience is fresh, building your reputation and attracting new business.
When
Service Call Marked Complete
Then
Personalized Review Request Sent
8 hours per week
Time Saved
300% more reviews
ROI Impact
Automated review requests for elevator service work by monitoring your service management system for completed calls, then automatically sending personalized review requests to customers via email or SMS at the optimal time. The system includes direct links to review platforms, sends follow-up reminders, and alerts your team to negative feedback for immediate resolution.
How This Automation Works
Service Call Marked Complete → Personalized Review Request Sent
Service Completion Detection
The system monitors your service management platform for completed service tickets. When a technician marks a job as finished, the automation captures the completion timestamp, customer contact information, service type, building location, and any technician notes about the work performed.
Optimal Timing Calculation
Based on service type and historical response data, the system calculates the ideal time to send the review request. Emergency repairs trigger faster requests (2-4 hours) while routine maintenance allows for next-day timing. The system ensures requests don't arrive during off-hours when response rates are lower.
Personalized Message Generation
A customized review request is created using the customer's name, building location, and specific service details. The message includes direct links to your preferred review platforms (Google Business, industry directories, testimonial page) and emphasizes the specific improvement delivered during the service call.
Multi-Channel Delivery
The review request is sent via the customer's preferred communication channel stored in your system—email for property managers, SMS for on-site contacts, or portal notifications for integrated building management systems. Each format is optimized for mobile response with one-click review submission.
Response Tracking and Follow-Up
The system monitors whether customers click review links and submit feedback. Non-respondents automatically receive a gentle reminder 3-5 days later with simplified messaging. Customers who leave reviews are logged to prevent duplicate requests and can trigger automated thank-you messages.
Feedback Triage and Alerts
Incoming reviews are analyzed for sentiment. Five-star reviews generate celebration notifications to your team and can be automatically added to marketing materials. Lower ratings trigger immediate alerts to service managers with customer details, enabling rapid service recovery outreach before issues escalate or reach public forums.
How It Works
In the elevator service industry, reputation is everything. Property managers and building owners rely heavily on reviews and testimonials when selecting maintenance providers. This automation eliminates the manual task of following up with customers for reviews, ensuring every successful service call becomes an opportunity to strengthen your online presence. The system monitors service completion, waits an optimal time period, and sends personalized review requests through the customer's preferred channel. By capturing feedback immediately after service, you increase response rates by up to 300% compared to delayed or forgotten requests. The automation tracks responses, sends gentle reminders for non-respondents, and alerts your team to any negative feedback for immediate resolution. This proactive approach not only builds your review portfolio but also helps identify service issues before they escalate, improving customer retention and attracting premium contracts through demonstrated excellence.
The Trigger
Activation occurs when a technician closes out a service ticket, maintenance visit, or repair job in your service management system. The system captures customer contact information, service type, and completion timestamp to personalize the review request timing and messaging.
The Action
A customized review request is automatically delivered to the customer via their preferred communication channel (email, SMS, or portal notification). The message includes direct links to your Google Business Profile, industry directories, and testimonial page, making it effortless for customers to share their experience. Follow-up reminders are scheduled for non-respondents, while negative feedback triggers immediate internal alerts for service recovery.
Common Use Cases in Elevator
- Independent elevator service companies collecting testimonials to compete against larger national chains with more established online presence
- Regional maintenance providers building reputation across multiple markets to support geographic expansion and attract property management contracts
- Modernization specialists requesting reviews after major elevator upgrades to showcase technical expertise and project management capabilities
- Emergency repair services capturing feedback after after-hours calls to highlight rapid response times and technical problem-solving skills
- Full-service elevator companies gathering reviews across maintenance, repair, and installation services to demonstrate comprehensive capabilities
- New elevator service businesses accelerating reputation building to compete for contracts despite limited operating history
- Companies transitioning from subcontracting to direct customer relationships and needing to establish independent market presence through reviews
Results You Can Expect
Dramatically Increase Review Volume
Consistent, timely outreach ensures every satisfied customer becomes a potential reviewer. By eliminating manual processes and capturing customers at peak satisfaction moments, you'll build a robust review portfolio that differentiates your company from competitors and influences purchasing decisions of property managers evaluating service providers.
Reclaim Administrative Time
Eliminate the manual task of tracking completed jobs, looking up customer contacts, drafting individual messages, and following up with non-respondents. Your office staff can focus on higher-value activities like customer relationship building and business development while the system handles repetitive review request tasks automatically.
Capture Peak Satisfaction Moments
Timing is critical for review collection. By requesting feedback within hours of service completion rather than days or weeks later, you capture customers when their positive experience is most vivid. This immediacy results in more detailed, enthusiastic reviews that resonate with potential customers researching your services.
Prevent Public Relations Issues
Early detection of dissatisfaction allows your team to address concerns before they become public reviews. When the system identifies potentially negative feedback, it alerts your service manager for immediate follow-up, often converting a service issue into a demonstration of excellent customer care that actually strengthens relationships.
Build Competitive Advantage
A strong, current review portfolio positions your company as the premium choice in a competitive market. Property managers and building owners prioritize proven reliability when selecting elevator service providers. Consistent five-star reviews justify premium pricing and win contracts against lower-cost competitors with thin or outdated review profiles.
Improve Service Quality Through Feedback
Systematic feedback collection reveals patterns in customer satisfaction, technician performance, and service delivery. This data helps you identify training opportunities, recognize top performers, and address recurring issues before they affect customer retention. Continuous improvement driven by real customer input enhances both service quality and profitability.
Frequently Asked Questions About This Automation
The optimal timing is 2-4 hours after service completion for emergency repairs when satisfaction is highest, and 24 hours after routine maintenance. This allows customers to experience the improved elevator performance while the service interaction remains fresh in their memory. The system can automatically adjust timing based on service type and historical response rates.
Set Up Post-Service Review Collection in Minutes
Stop doing manual work that software can handle. Fieldproxy makes it easy to set up this automation and dozens more - no coding required. Our AI builder helps you customize everything to match your exact business process.
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