Notify Building Manager Tech On The Way
Automatically alert building managers the moment elevator service technicians depart for on-site repairs, providing real-time ETAs and eliminating communication delays that lead to access issues and extended downtime.
When
Technician Status Changes to En Route
Then
Building Manager Receives Real-Time ETA Notification
45 minutes per call
Time Saved
40% faster service completion
ROI Impact
Automatically notify building managers when elevator technicians depart for service calls by connecting dispatch systems to communication platforms. When technician status changes to en route, the system instantly sends alerts with ETA, technician details, and job information via SMS, email, or facility portals, eliminating manual calls and reducing service delays by up to 40%.
How This Automation Works
Technician Status Changes to En Route → Building Manager Receives Real-Time ETA Notification
Monitor Dispatch System for Status Changes
System continuously monitors dispatch platform for technician status updates. When technician status changes from assigned to en route for any elevator service call, the trigger captures job ID, location details, technician information, and initial ETA calculation.
Retrieve Job and Building Manager Details
System automatically queries customer database to retrieve building manager contact information, preferred communication channels, building access requirements, and any special instructions. Validates contact information is current and formats data for notification delivery.
Calculate Accurate Arrival Time
System integrates with GPS tracking and traffic data to calculate realistic arrival time based on current technician location, traffic conditions, and historical travel patterns. Establishes baseline ETA for initial notification and ongoing monitoring.
Format and Send Multi-Channel Notification
System generates personalized notification containing technician name, photo, contact information, service details, ETA, and job-specific requirements. Delivers message simultaneously via building manager's preferred channels including SMS, email, and facility management portal.
Monitor for ETA Changes and Send Updates
System continues tracking technician location and recalculates ETA every 5 minutes. If arrival time changes by more than 15 minutes, automatically sends updated notification to building manager with revised timeline and reason for delay.
Confirm Arrival and Log Communication
When technician arrives on-site and updates status, system sends arrival confirmation to building manager and logs all notifications in customer record. Records delivery status, read receipts, and response times for service quality analysis and compliance documentation.
How It Works
Building managers need immediate visibility when elevator technicians are dispatched to service calls. This automation instantly notifies facility management teams when service technicians begin traveling to their location, providing estimated arrival times, technician details, and job information. By eliminating manual phone calls and status checks, building managers can prepare access credentials, notify residents, and coordinate building operations efficiently. The system tracks technician location updates and sends proactive alerts if ETAs change, ensuring managers always have current information. This reduces service delays caused by access issues, minimizes elevator downtime impact on building operations, and demonstrates responsive service that strengthens customer relationships. The automation integrates with dispatch systems, GPS tracking, and communication platforms to deliver seamless notifications across email, SMS, and facility management portals.
The Trigger
Monitors dispatch system for technician status updates indicating departure toward service location. Captures job details, technician information, estimated arrival time, and service requirements automatically when status changes from assigned to traveling.
The Action
Sends immediate notification to building manager via their preferred channel containing technician name, photo, estimated arrival time, service details, and contact information. Updates manager automatically if ETA changes during transit.
Common Use Cases in Elevator
- Emergency elevator entrapment response where building managers need immediate ETA for trapped passengers and emergency responders
- Routine preventive maintenance visits requiring coordination with building operations and tenant schedules
- Multi-building property management where regional managers oversee multiple locations and need centralized technician tracking
- After-hours service calls requiring security coordination and special building access procedures
- High-rise commercial buildings with complex access requirements and multiple elevator banks requiring preparation time
- Residential buildings where managers need to notify residents of service activities and coordinate elevator shutdowns
- Warranty service calls requiring specific documentation and building manager presence for work verification
- Emergency repair situations where managers must coordinate with tenants, residents, and alternative elevator arrangements
Results You Can Expect
Eliminate Communication Delays
Building managers no longer need to call dispatch for technician status updates, and dispatchers spend zero time on status inquiry calls. This frees both parties to focus on core responsibilities while ensuring better information flow.
Reduce Service Completion Time
Technicians begin work immediately upon arrival because managers have prepared access credentials, keys, and building entry in advance. Eliminates typical 15-30 minute delays waiting for escorts or tracking down access materials.
Improve First-Time Fix Rates
Advance notifications allow managers to communicate specific elevator issues and provide diagnostic details before technician arrival. Technicians arrive better prepared with correct parts and tools, reducing return trips for missing equipment.
Strengthen Customer Relationships
Proactive communication demonstrates respect for customer time and positions service company as modern and professional. Building managers consistently rate companies with automated notifications 40% higher in satisfaction surveys compared to those requiring manual status checks.
Frequently Asked Questions About This Automation
Automated notifications allow building managers to prepare access credentials, keys, and elevator machine room entry before technicians arrive, eliminating delays that typically add 15-30 minutes to each service call. Managers can also notify residents, arrange parking, and coordinate with security in advance, ensuring technicians can begin work immediately upon arrival.
Set Up Real-Time Dispatch Alerts in Minutes
Stop doing manual work that software can handle. Fieldproxy makes it easy to set up this automation and dozens more - no coding required. Our AI builder helps you customize everything to match your exact business process.
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