Notify Customer Crew On The Way
Automatically send real-time ETA notifications to customers when your foundation repair crew is en route to their job site. Reduce no-shows, improve customer satisfaction, and eliminate manual communication delays.
When
Crew Status Changes to En Route
Then
Customer Receives Real-Time ETA Notification
3 hours daily
Time Saved
60% fewer no-shows
ROI Impact
An automated crew notification system sends real-time alerts to customers when foundation repair crews are en route. The system triggers when crew status changes to 'on the way' and instantly delivers ETA notifications via SMS or email, including crew details and estimated arrival times, reducing no-shows and improving customer preparedness.
How This Automation Works
Crew Status Changes to En Route → Customer Receives Real-Time ETA Notification
Monitor Crew Status Updates
The system continuously monitors your scheduling platform, dispatch software, or mobile app for crew status changes. When a crew leader marks their status as 'on the way' or GPS tracking shows departure from the previous location, the trigger activates instantly.
Retrieve Customer and Job Details
The system automatically pulls relevant information from your database including customer name, contact preferences, service address, scheduled appointment time, crew details, and job specifications. This ensures personalized, accurate notifications without manual data entry.
Calculate Accurate Arrival Time
Using GPS location data, traffic conditions, and historical travel patterns, the system calculates a realistic ETA. For scheduled appointments, it confirms the original time or provides an updated arrival window based on current crew location and route.
Generate Personalized Notification
The system creates a professional message using your branded templates, including crew leader information, estimated arrival time, service details, and contact numbers. Messages are customized based on job type, customer preferences, and communication history.
Send Multi-Channel Communication
Notifications are delivered through the customer's preferred channels—SMS text message, email, or both. The system tracks delivery status and can automatically resend or escalate to alternative channels if initial delivery fails.
Log Communication and Monitor Responses
Every notification is automatically logged in your customer record with timestamp and delivery confirmation. If customers respond with questions or concerns, the system alerts appropriate staff and maintains a complete communication thread for future reference.
How It Works
Foundation companies lose valuable time and money when customers aren't prepared for crew arrivals. Manual phone calls and text messages create inefficiencies, missed communications, and frustrated homeowners. This automated crew notification system instantly alerts customers when your team leaves the previous job or departs from your facility, providing accurate ETAs and arrival windows. The system integrates with your scheduling platform and GPS tracking to send timely, professional notifications via SMS, email, or both. Customers receive crew details, estimated arrival times, and contact information, ensuring they're ready when your team arrives. This eliminates wasted trips, reduces rescheduling costs, and creates a premium customer experience that sets your foundation business apart from competitors.
The Trigger
The automation activates when your dispatch system updates crew status to 'on the way' or when GPS tracking shows the crew vehicle departing for the customer location. This can be triggered manually by dispatchers, automatically by scheduling software, or through mobile app check-ins by crew leaders.
The Action
The system instantly sends a professional notification to the customer via their preferred communication channel. The message includes crew leader name, estimated arrival time, service details, and direct contact information. Customers can confirm receipt or respond with questions, creating a documented communication trail.
Common Use Cases in Foundation
- Foundation inspection appointments where homeowners need to be present to discuss findings and authorize repairs
- Multi-day foundation repair projects where crews return on consecutive days and customers need daily arrival notifications
- Emergency foundation repair calls requiring same-day service with immediate ETA communication to anxious homeowners
- Pier installation jobs where customers must move vehicles or clear access areas before crew arrival
- Foundation waterproofing projects requiring customers to prepare basement areas and ensure clear work zones
- Follow-up inspection visits where previous customers need arrival notifications for warranty checks or post-repair assessments
- Commercial foundation projects where property managers require advance notice for crew access and building security coordination
- Crawl space repair appointments where customers need to ensure pets are secured and access hatches are unlocked before crew arrival
Results You Can Expect
Eliminate No-Shows and Late Starts
Automated arrival notifications dramatically reduce missed appointments by keeping customers informed and prepared. Real-time updates eliminate the 'I forgot' excuse, ensuring customers are present and ready when crews arrive, maximizing billable hours per day.
Reduce Administrative Phone Time
Stop wasting office staff time on 'when will you be here' calls. Automated notifications proactively answer customer questions, freeing dispatchers and administrators to focus on scheduling, coordination, and revenue-generating activities instead of status updates.
Improve First-Time Fix Rates
When customers receive advance notice with crew details and arrival times, they ensure property access, secure pets, and prepare the work area. This preparation enables crews to start immediately upon arrival, completing more jobs on the first visit.
Enhance Professional Brand Image
Proactive communication demonstrates professionalism and respect for customer time. Automated notifications with crew photos, credentials, and contact information create confidence and trust, leading to higher satisfaction scores and more positive reviews.
Increase Crew Productivity
When customers are prepared and present, crews eliminate wait time and false starts. This efficiency allows technicians to complete more jobs per week, increasing revenue per crew without adding overtime or additional personnel costs.
Create Documentation Trail
Every notification and customer response is automatically logged with timestamps and delivery confirmation. This documentation protects your business from disputes, provides accountability, and creates valuable data for improving service delivery and customer experience.
Frequently Asked Questions About This Automation
Automated notifications give customers advance warning with specific arrival windows, allowing them to prepare and be present. Real-time updates eliminate the 'I forgot' excuse and show professionalism, resulting in 60% fewer missed appointments and reduced rescheduling costs.
Set Up Automated Customer Notifications in Minutes
Stop doing manual work that software can handle. Fieldproxy makes it easy to set up this automation and dozens more - no coding required. Our AI builder helps you customize everything to match your exact business process.
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