Request Google Review After Service
Automatically send personalized Google review requests to customers after completing generator installation, maintenance, or repair services to boost your online reputation and attract new clients.
When
Service Job Marked Complete
Then
Personalized Review Request Sent
8 hours weekly
Time Saved
35% more reviews
ROI Impact
To request Google reviews after service completion, automatically send personalized review requests via email or SMS immediately when the job is marked complete. Include a direct link to your Google Business Profile and thank the customer for their business. Timing the request within 24 hours of service completion increases response rates by 50% and captures positive feedback while the experience
How This Automation Works
Service Job Marked Complete → Personalized Review Request Sent
Service Completion Detected
The system monitors your service management platform and detects when a generator installation, repair, or maintenance job is marked as complete by your technician.
Customer Information Retrieved
The automation extracts the customer's contact details, service type, and technician name from the completed job record to personalize the review request.
Satisfaction Check Applied
Optional filters verify the job met quality standards (no callbacks, positive technician notes, completed on schedule) before proceeding with the review request.
Personalized Message Generated
The system creates a customized review request message that thanks the customer by name, references their specific service, and includes your technician's name for added personalization.
Review Request Delivered
The personalized message with a direct Google Business Profile review link is automatically sent to the customer via their preferred contact method (email or SMS).
Response Tracked and Logged
The system monitors review submission and updates your customer record, enabling follow-up on new reviews and tracking which customers have already been contacted.
How It Works
Transform satisfied generator service customers into powerful brand advocates with automated review requests. This system sends timely, personalized Google review invitations immediately after service completion, capturing feedback while the positive experience is fresh. By eliminating manual follow-up tasks, your team can focus on quality service delivery while consistently building a strong online presence. The automation tracks service completion, identifies satisfied customers, and delivers professionally crafted review requests through their preferred communication channel. With higher response rates from timely outreach and streamlined reputation management, you'll see measurable growth in your Google Business Profile rating, increased local search visibility, and more qualified leads choosing your generator services over competitors.
The Trigger
When a generator installation, maintenance, or repair job is marked as complete in your service management system, the automation immediately initiates the review request process, capturing customer satisfaction at the optimal moment.
The Action
The system automatically sends a personalized email or SMS to the customer with a direct link to your Google Business Profile review page, along with a thank-you message and simple instructions for leaving their feedback.
Common Use Cases in Generator
- Generator installation company automatically requests reviews after each new system installation, building a portfolio of customer testimonials that showcase their expertise and attract high-value projects
- Emergency generator repair service sends review requests after urgent service calls, capturing grateful customer feedback that highlights their rapid response time and reliability during power outages
- Preventive maintenance provider requests reviews after annual generator inspections, demonstrating consistent service quality and building long-term customer relationships through regular touchpoints
- Commercial generator contractor automates review collection for facility managers and business owners, creating case studies that attract similar B2B clients in their local market
- Residential generator specialist sends personalized review requests mentioning specific technicians, building individual team member reputations while improving company-wide ratings and employee accountability
Results You Can Expect
Consistent Review Collection
Never miss an opportunity to collect customer feedback. Automated requests ensure every completed job generates a review invitation, dramatically increasing your review volume without additional staff effort.
Optimal Timing Maximizes Response
Sending requests within 24 hours of service completion captures satisfaction at its peak. Customers are more likely to leave detailed, positive reviews when the experience is fresh and memorable.
Eliminate Manual Follow-Up
Free your administrative staff from tracking completed jobs and manually sending review requests. The automation handles the entire process, allowing your team to focus on service delivery and customer relationships.
Improve Local Search Rankings
More frequent, recent reviews signal relevance to Google's local search algorithm. Higher review volume and better ratings increase your visibility in 'generator service near me' searches and Google Maps results.
Build Trust with Social Proof
Potential customers researching generator services heavily weigh online reviews. A steady stream of authentic, recent reviews builds credibility and significantly increases the likelihood prospects will choose your company.
Identify Service Issues Early
Immediate post-service outreach creates opportunities to address concerns before they become public negative reviews. Quick response to feedback demonstrates commitment to customer satisfaction and service quality.
Frequently Asked Questions About This Automation
The optimal time to request a Google review is within 24 hours of service completion. This timing captures the customer's positive experience while it's fresh in their mind and results in 50% higher response rates. Automated systems can send the request immediately when the job is marked complete, ensuring consistent timing without manual effort.
Set Up Post-Service Review Automation in Minutes
Stop doing manual work that software can handle. Fieldproxy makes it easy to set up this automation and dozens more - no coding required. Our AI builder helps you customize everything to match your exact business process.
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