Storm Prep Generator Dispatch
Streamline storm preparation by automatically dispatching generator technicians when severe weather alerts are issued. Ensure critical equipment is serviced and ready before storms hit, protecting your customers from power outages.
When
Severe Weather Alert Issued
Then
Technician Dispatch and Customer Notification
6 hours per storm
Time Saved
70% fewer emergency calls
ROI Impact
Storm prep generator dispatch automation monitors weather alerts and automatically assigns qualified technicians to service customer generators before severe weather arrives. The system prioritizes accounts based on equipment criticality, optimizes technician routes, and sends detailed work orders with equipment history, ensuring all backup power systems are serviced and ready before storms hit.
How This Automation Works
Severe Weather Alert Issued → Technician Dispatch and Customer Notification
Weather Alert Monitoring
The system continuously monitors weather services and detects severe weather alerts, storm warnings, or hurricane watches for your service territories. When conditions meet configured thresholds for severity and timing, the automation initiates the storm preparation protocol.
Customer Account Analysis
The system retrieves all customer accounts in the affected area and analyzes each based on equipment criticality, service contract terms, maintenance history, equipment age, and facility type. Accounts are scored and ranked to create an optimized service priority list.
Technician Assignment
Based on technician availability, location, skill sets, and certification levels, the system automatically assigns storm preparation visits. The dispatch algorithm considers travel time, number of sites each technician can service, and equipment expertise requirements to maximize preparation coverage.
Route Optimization
The system calculates optimal service routes for each technician to minimize travel time and maximize the number of generators serviced before storm arrival. Routes account for traffic patterns, geographic clustering, and realistic service time estimates for each equipment type.
Work Order Generation
Detailed work orders are automatically created for each service visit, including equipment specifications, maintenance history, previous issues, recommended inspection points, and commonly needed parts. Technicians receive mobile-accessible instructions with all relevant information.
Customer Communication
Automated notifications are sent to customers informing them of scheduled storm preparation visits, estimated arrival times, technician details, and what to expect during the service. Customers can confirm availability, request alternative times, or ask questions through integrated communication channels.
Service Execution Tracking
As technicians complete preparation visits, the system tracks service status in real-time, captures inspection results, documents any issues discovered, and updates equipment records. Managers have full visibility into preparation progress across the entire territory.
Completion Reporting
Once storm preparation is complete, the system generates comprehensive reports showing all serviced equipment, identified issues, equipment ready for storm conditions, and any accounts that could not be serviced. Customers receive confirmation notifications with equipment readiness status and emergency contact information.
How It Works
When severe weather threatens your service area, every minute counts in preparing backup power systems. This automation monitors weather alerts and automatically dispatches qualified generator technicians to service locations based on equipment priority, customer contracts, and technician availability. The system sends detailed work orders with equipment history, coordinates technician routes for maximum efficiency, and keeps customers informed throughout the preparation process. By proactively servicing generators before storms arrive, you reduce emergency callbacks, prevent equipment failures during critical moments, and demonstrate exceptional customer care. The automation eliminates manual coordination delays, ensures no high-priority accounts are missed, and provides complete visibility into preparation status across your entire service territory.
The Trigger
The process activates when weather monitoring services detect severe weather warnings, storm watches, or hurricane alerts for your service territory. The system can be configured to respond to specific weather types, severity levels, or forecasted wind speeds that typically cause power outages.
The Action
The system automatically creates prioritized work orders, assigns qualified technicians based on location and expertise, optimizes dispatch routes, sends detailed service instructions with equipment history, and notifies customers of scheduled preparation visits with estimated arrival times and service details.
Common Use Cases in Generator
- A generator service company in Florida automatically dispatches technicians to all hospital and healthcare facility customers 48 hours before hurricane landfall, ensuring critical medical equipment has reliable backup power
- A regional generator service provider uses storm alerts to trigger preventive maintenance visits for commercial customers with older equipment, reducing failure rates during peak demand periods
- A backup power company coordinates multi-state technician deployment when severe weather systems threaten large geographic areas, optimizing coverage across their entire service territory
- An industrial generator service firm prioritizes storm preparation for manufacturing facilities with temperature-sensitive inventory, preventing millions in product loss during extended outages
- A residential generator company proactively services homeowners who recently installed equipment and may not be familiar with pre-storm checks, building trust and preventing user errors
- A data center support provider automatically schedules redundant system checks for all critical infrastructure customers when severe weather is forecasted, ensuring maximum uptime protection
Results You Can Expect
Reduce Emergency Service Calls
Proactive generator servicing before storms prevents equipment failures during power outages, dramatically reducing costly emergency dispatch calls and technician overtime during dangerous weather conditions.
Eliminate Manual Coordination
Automatic dispatch eliminates hours of manual work identifying priority accounts, calling customers, coordinating technician schedules, and creating work orders, allowing your team to focus on service delivery instead of administrative tasks.
Maximize Territory Coverage
Intelligent route optimization and automated scheduling ensure technicians service the maximum number of generators possible before storm arrival, protecting more customers and increasing revenue opportunities.
Improve Customer Retention
Proactive service demonstrates exceptional care and professionalism, building customer loyalty and differentiating your service from competitors who only respond to emergencies.
Enhance Equipment Reliability
Regular pre-storm inspections identify and address potential issues before critical moments, ensuring generators start and perform reliably when customers need them most during extended power outages.
Optimize Resource Allocation
Data-driven dispatching ensures technicians are deployed where they can make the greatest impact, balancing workload efficiently and preventing both over-deployment and under-coverage situations.
Frequently Asked Questions About This Automation
The system typically activates 24-72 hours before predicted severe weather, giving adequate time to service all priority accounts. You can configure the lead time based on your service capacity, territory size, and typical storm patterns in your region.
Set Up Weather-Triggered Dispatch in Minutes
Stop doing manual work that software can handle. Fieldproxy makes it easy to set up this automation and dozens more - no coding required. Our AI builder helps you customize everything to match your exact business process.
Related Automations
View all generator automationsAutomate Emergency Generator Dispatch and Response Coordination
Instantly route emergency generator dispatch requests to available technicians, track response times, and notify customers automatically when power outages strike.
Automate Emergency Generator Service Dispatch for Mission-Critical Systems
Instantly dispatch certified technicians when mission-critical generators fail. Automated emergency response system ensures backup power restoration within guaranteed SLA timeframes, eliminating manual coordination delays.
Automatically Generate Weekly Generator Revenue Reports and Track Performance Metrics
Automatically compile weekly revenue data from your generator operations, including rental income, fuel charges, and maintenance fees, into comprehensive reports delivered to stakeholders every week.
Automatically Notify Customers When Generator Technician Is En Route
Send instant alerts to customers when your generator service technician departs for their appointment, providing real-time arrival updates and building trust through proactive communication.