Notify Customer Tech On The Way
Send real-time arrival notifications to irrigation customers automatically when your field technician starts their route. Reduce phone calls, improve customer experience, and increase job completion rates.
When
Technician Status Update
Then
Customer Receives Arrival Notification
45 minutes daily
Time Saved
35% fewer missed appointments
ROI Impact
An irrigation tech on-the-way notification is an automated alert sent to customers when a field technician begins traveling to their property. The system triggers when the tech updates their status or GPS shows departure, then sends an SMS or email with the technician's name, estimated arrival time, and service details—reducing missed appointments by up to 35%.
How This Automation Works
Technician Status Update → Customer Receives Arrival Notification
Monitor Technician Status
The system continuously monitors your scheduling platform and GPS tracking tools, watching for status changes that indicate a technician is beginning travel to a customer location.
Detect Departure Trigger
When a technician updates their status to 'en route' or GPS data shows they've left their previous location heading toward the customer, the system captures this event along with job details and customer contact information.
Calculate Arrival Time
Using real-time GPS data and traffic information, the system calculates an accurate estimated time of arrival and determines the optimal moment to send the notification based on travel distance and conditions.
Generate Personalized Message
The system creates a customized notification message that includes the technician's name, estimated arrival window, service type, and any relevant preparation instructions specific to the irrigation service being performed.
Send Multi-Channel Notification
The notification is delivered through the customer's preferred channel (SMS, email, or both), ensuring maximum visibility. The message includes options for the customer to respond with questions or concerns.
Log Delivery and Track Response
The system records notification delivery status, tracks customer engagement (opens, clicks, replies), and routes any customer responses to the appropriate team member for immediate follow-up.
How It Works
Transform your irrigation service operations with automated customer notifications that keep clients informed every step of the way. This system automatically sends professional arrival alerts to customers when your technician begins traveling to their property, complete with estimated arrival times and technician details. By eliminating the need for manual check-in calls and reducing customer uncertainty, you'll see fewer missed appointments, higher customer satisfaction scores, and technicians who can focus on the work instead of phone updates. The system integrates with your scheduling and GPS tracking tools to trigger notifications at the optimal moment, ensuring customers receive timely, accurate information about service arrival. Perfect for irrigation maintenance, emergency repairs, system installations, and seasonal service visits.
The Trigger
When a field technician updates their status to 'en route' in your scheduling system or when GPS tracking indicates they've departed for the customer location, the notification process initiates automatically.
The Action
The system immediately sends a professional SMS or email notification to the customer containing the technician's name, estimated arrival time, and service details, ensuring they're prepared for the visit.
Common Use Cases in Irrigation
- Routine irrigation system maintenance and seasonal tune-ups where customers need advance notice to ensure property access and shut off active zones
- Emergency repair services for broken sprinkler heads, valve failures, or main line breaks where anxious customers want real-time updates on technician arrival
- New irrigation system installations requiring customers to be present for walkthrough and system programming instruction at project completion
- Winterization and spring startup services scheduled in high-volume batches where efficient routing and customer readiness maximize daily completions
- Smart irrigation controller upgrades and WiFi connectivity services that require customer participation for app setup and system configuration
- Landscape lighting integration projects coordinated with irrigation work where timing and customer presence are critical for project success
Results You Can Expect
Eliminate Manual Call Time
Remove the need for office staff or technicians to manually call each customer before arrival. The system handles all notifications automatically, freeing your team to focus on higher-value activities and customer service issues that require personal attention.
Reduce Missed Appointments
Customers who receive arrival notifications are significantly more likely to be present when the technician arrives. The real-time update serves as both a reminder and confirmation, dramatically reducing wasted trips and rescheduling costs.
Improve Customer Satisfaction
Proactive communication about arrival times demonstrates professionalism and respect for customer schedules. Customers consistently rate services higher when they receive timely updates and aren't left wondering when help will arrive.
Increase Technician Productivity
By ensuring customers are home and prepared when technicians arrive, you eliminate wait time and false starts. Technicians complete more jobs per day, increasing revenue potential and improving scheduling efficiency across your entire operation.
Frequently Asked Questions About This Automation
The system monitors your scheduling platform and GPS tracking data. When a technician marks themselves as 'en route' or their GPS indicates they've departed for a job site, it automatically triggers a notification to the customer via SMS or email containing arrival details, technician information, and service type.
Set Up Automated Customer Notifications in Minutes
Stop doing manual work that software can handle. Fieldproxy makes it easy to set up this automation and dozens more - no coding required. Our AI builder helps you customize everything to match your exact business process.
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