Notify Customer Solar Crew On The Way
Automatically send timely notifications to customers when your solar installation crew is en route to their property. Reduce missed appointments, improve customer satisfaction, and streamline communication with instant ETA updates.
When
Crew Dispatch Status Change
Then
Customer Receives Arrival Notification
3 hours daily
Time Saved
65% fewer missed appointments
ROI Impact
A solar crew on the way notification system automatically sends real-time alerts to customers when installation technicians are dispatched or approaching their property. The system monitors crew location and scheduling data to deliver timely ETA updates via SMS, email, or app notifications, reducing missed appointments and improving customer preparedness.
How This Automation Works
Crew Dispatch Status Change → Customer Receives Arrival Notification
Monitor Crew Dispatch Status
The system continuously monitors your scheduling platform and GPS tracking system for crew assignments and departure confirmations. When a solar installation crew is assigned to a customer appointment and their status changes to 'dispatched' or 'en route', the monitoring system captures this trigger event along with relevant job details, customer contact information, and estimated arrival time.
Retrieve Customer and Job Information
Once a dispatch trigger is detected, the system automatically pulls comprehensive job details including customer name, preferred contact method, site address, installation type, crew composition, and any special instructions. This data is gathered from your CRM and scheduling systems to ensure the notification contains accurate, personalized information.
Calculate and Format ETA
Using real-time GPS data and traffic information, the system calculates an accurate estimated time of arrival. It formats this information into a customer-friendly message that includes the arrival window, crew lead name, vehicle details, and any preparation steps the customer should take before the crew arrives.
Send Multi-Channel Notification
The personalized notification is sent through the customer's preferred communication channel—SMS, email, or app notification. The message maintains your brand identity and includes actionable information like contact numbers for questions, links to track crew location, and reminders about site access requirements for the installation.
Send Proximity Alert
When GPS data indicates the crew is within 10-15 minutes of the customer location, a second automated alert is triggered. This final reminder ensures the customer is prepared and available for immediate crew arrival, significantly reducing delays caused by customers being unprepared or away from the property.
Log Communication and Update Records
All notification activities are automatically logged in your CRM system, creating a complete communication audit trail. Delivery confirmations, customer responses, and any issues are recorded, providing visibility into communication effectiveness and ensuring compliance with customer communication policies.
How It Works
Transform your solar installation customer experience with automated crew dispatch notifications. This system automatically detects when your installation team is en route and sends personalized, branded notifications to customers with real-time ETA information. Eliminate uncertainty, reduce no-shows, and ensure customers are prepared when your crew arrives. The system integrates with your scheduling software and GPS tracking to deliver accurate, timely updates via SMS, email, or push notifications. Perfect for residential and commercial solar installations, this solution helps you maintain professional communication standards while freeing your team from manual notification tasks. Customers receive consistent updates about crew arrival times, technician details, and any relevant installation preparation reminders, creating a seamless experience from scheduling to completion.
The Trigger
The system monitors your crew management platform for status changes indicating technicians have been dispatched or are within a specified distance from the customer's installation site. This can be triggered by GPS proximity alerts, manual dispatch confirmation, or scheduled departure times from previous job sites.
The Action
An immediate notification is sent to the customer via their preferred communication channel containing the crew's ETA, technician names, vehicle information, and any preparation instructions. The message includes your company branding and links to track crew location or contact support if needed.
Common Use Cases in Solar
- Residential solar panel installation companies notifying homeowners when installation crews depart for their property, including team member names and expected completion time
- Commercial solar contractors alerting facility managers about crew arrival for large-scale installations, ensuring proper site access and security clearance is arranged
- Solar maintenance and inspection teams sending automated notifications before arriving for scheduled system checks, panel cleaning, or warranty service calls
- Multi-day installation projects sending daily crew arrival notifications to keep customers informed about each phase of the installation process
- Emergency solar repair services dispatching technicians with real-time ETA updates when responding to system failures or storm damage
- Solar companies coordinating with utility representatives by automatically notifying all parties when crews are en route to interconnection appointments
- Subcontractor coordination where general contractors receive automated alerts when solar installation subcontractors are arriving at construction sites
- Customer experience enhancement programs that include post-notification surveys to gather immediate feedback about communication effectiveness
Results You Can Expect
Eliminate Missed Appointments
Real-time crew notifications dramatically reduce no-shows and missed appointments by ensuring customers are prepared and available when your installation team arrives. Customers appreciate the professional communication and are more likely to be present, reducing costly reschedules and crew downtime.
Reduce Administrative Workload
Eliminate manual phone calls and text messages to notify customers about crew arrivals. Your office staff is freed from repetitive communication tasks, allowing them to focus on higher-value activities like sales support, complex customer inquiries, and project coordination that require human expertise.
Improve Customer Satisfaction
Proactive communication creates a professional, transparent customer experience that sets proper expectations. Customers feel valued and informed throughout the installation process, leading to higher satisfaction scores, better online reviews, and increased referral rates for your solar business.
Optimize Crew Productivity
When customers are prepared and ready for crew arrival, installations start on time without delays for site preparation or access issues. This increased efficiency allows crews to complete more installations per day, maximizing revenue potential and improving your project scheduling capacity.
Enhance Communication Consistency
Automated systems ensure every customer receives timely notifications without human error or oversight. Consistent communication strengthens your brand reputation and creates predictable customer experiences across all installation projects, regardless of which team member is managing the job.
Provide Real-Time Transparency
Customers who receive proactive ETA updates rarely need to call your office asking about crew arrival times. This reduction in inbound calls decreases interruptions to your team's workflow and allows customer service resources to focus on resolving complex issues rather than providing status updates.
Frequently Asked Questions About This Automation
The system connects to your crew scheduling and GPS tracking tools to monitor technician locations and dispatch status. When a crew is assigned to a job and begins traveling, or reaches a predetermined distance from the customer site, the system automatically sends a notification with ETA information, crew details, and preparation instructions to the customer via their preferred channel.
Set Up Real-Time Crew Notifications in Minutes
Stop doing manual work that software can handle. Fieldproxy makes it easy to set up this automation and dozens more - no coding required. Our AI builder helps you customize everything to match your exact business process.
Related Automations
View all solar automationsInstantly Alert Solar Customers When System Issues Arise
Automatically detect solar system alerts and send instant notifications to customers via email, SMS, or app push notification, ensuring transparency and faster issue resolution.
Send 24-Hour Solar Appointment Reminder
Automatically send confirmation reminders to homeowners 24 hours before their solar consultation, reducing no-shows and ensuring installers maximize their schedule efficiency.
Automatically Send Thank You Messages After Every Solar Service Appointment
Strengthen customer relationships by automatically sending personalized thank you messages immediately after solar installation, maintenance, or repair services are completed.
Automated Monthly Solar Production Reports That Build Trust and Reduce Support Calls
Automatically generate and send detailed monthly solar production reports to customers, showing energy generation, savings, and system performance without manual data compilation.