Automated Review Collection for Window Cleaning
How Leading Window Cleaning Companies Generate 10x More Reviews with Zero Manual Follow-Up
Step-by-Step Workflow
Automated Review Collection for Window Cleaning
Job Completion Trigger Setup
Connect your FSM system (Jobber, Housecall Pro, ServiceTitan) to review automation platform via API. Configure trigger to fire when job status changes to 'Complete' or invoice is marked 'Paid', capturing customer contact details and service information.
Multi-Channel Request Deployment
Send personalized SMS (primary) and email (backup) review requests within 30 minutes of job completion. Include technician name, service details, and direct links to review platforms. SMS achieves 98% open rate vs. 22% for email alone.
Smart Rating Collection
Present customer with simple 5-star rating screen before directing to external platforms. This pre-qualification step captures sentiment and determines routing logic for optimal reputation management.
Conditional Platform Routing
Automatically direct 4-5 star ratings to Google Business Profile, Yelp, and Facebook review pages. Route 1-3 star ratings to private feedback form that alerts management without creating public negative reviews.
Service Recovery Escalation
Trigger instant Slack/email alerts to management when ratings below 4 stars are received. Include customer details, service notes, and technician information to enable immediate follow-up within 60 minutes.
Automated Follow-Up Sequence
Deploy gentle reminder messages at 3-day and 7-day intervals for non-responders. Use different messaging angles (community support, business growth) to increase engagement without being pushy.
Performance Analytics Dashboard
Track review volume, platform distribution, average ratings, response rates, and technician-specific performance. Identify trends and optimize messaging based on conversion data and sentiment analysis.
About This Blueprint
Window cleaning businesses lose 87% of potential reviews due to manual follow-up processes and poor timing. This automation blueprint eliminates manual review requests by triggering multi-channel campaigns the moment a job is marked complete in your FSM system. By capturing customer sentiment within the critical 2-hour window post-service, you maximize response rates while your technician's work is still fresh in the customer's mind. The system intelligently routes satisfied customers (4-5 stars) to public review platforms like Google, Yelp, and Facebook, while privately collecting feedback from neutral or dissatisfied customers for service recovery. Built-in escalation workflows alert managers to negative feedback within minutes, enabling immediate response before issues become public complaints. Integration with major FSM platforms ensures seamless data flow without requiring technicians to change their workflows.
Key Metrics
Expected Outcomes
Maximize Response Window
SMS delivery within 30 minutes of job completion captures customers when satisfaction and recall are highest, increasing response rates by 340% compared to next-day follow-up.
Protect Online Reputation
Pre-qualification routing intercepts dissatisfied customers before they post publicly, redirecting them to private feedback channels where issues can be resolved directly with management.
Eliminate Manual Work
Zero manual review requests or follow-ups required. Office staff reclaim 22+ hours monthly previously spent on email campaigns and customer outreach for testimonials.
Increase Lead Generation
Higher review volume and improved star ratings boost local SEO rankings and social proof, directly correlating with increased organic lead flow from Google Business Profile and Yelp.
Drive Team Accountability
Technician-specific review metrics create healthy competition and identify training opportunities, while rewarding top performers who consistently deliver 5-star service experiences.
Frequently Asked Questions About This Blueprint
Personalized SMS messages including the customer's name, technician's name, specific service performed, and property address achieve 35-45% response rates—8x higher than generic manual emails. The key is timing (immediate post-service) and relevance, not whether it's automated.
Implement Automated Review Collection for Window Cleaning in Your Organization
Stop struggling with inefficient workflows. Fieldproxy makes it easy to implement proven blueprints from top Window Cleaning companies. Our platform comes pre-configured with this workflow - just customize it to match your specific needs with our AI builder.
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