Request Review After Foundation Service
Automatically send review requests to customers immediately after foundation repair or installation services are completed, capturing feedback while the experience is fresh and increasing your online reputation.
When
Foundation Job Marked Complete
Then
Personalized Review Request Sent
3 hours per week
Time Saved
25% more reviews
ROI Impact
To automatically request reviews after foundation services, set up a system that monitors your project management tool for job completion status changes. When a foundation job is marked complete, the system immediately sends a personalized review request email or SMS to the customer with direct links to Google, Facebook, or industry review platforms. This captures feedback while satisfaction is hi
How This Automation Works
Foundation Job Marked Complete → Personalized Review Request Sent
Monitor Job Completion Status
The system continuously monitors your project management, scheduling, or CRM platform for foundation jobs with status updates. When a job status changes to 'complete', 'finished', or your designated completion indicator, the customer record and project details are captured including service type, completion date, and contact information.
Validate Customer Information
Customer contact details (email address and/or phone number) are verified for accuracy and completeness. The system checks for opt-out preferences or do-not-contact flags, ensuring compliance with communication preferences and regulations. Invalid or incomplete contact information is flagged for manual review.
Personalize Review Request Message
A customized message is generated using the customer's name, specific foundation service details (pier installation, crack repair, waterproofing, etc.), project completion date, and any relevant project notes. The message includes your brand voice and references unique aspects of their project to maintain authenticity.
Send Multi-Platform Review Request
The personalized review request is delivered via the customer's preferred contact method (email or SMS). The message includes direct links to Google Business Profile, Facebook, and any other relevant review platforms. Links are tracked to monitor which platforms customers prefer and completion rates.
Track Review Submission
The system monitors whether the customer submits a review within the initial timeframe (typically 3-5 days). Review platform APIs or manual checks confirm submission status, updating the customer record to prevent duplicate requests and measure campaign effectiveness.
Send Follow-Up Reminder (If Needed)
If no review is detected after 5-7 days, a polite follow-up reminder is automatically sent. This shorter message acknowledges their busy schedule and provides the review links again. The follow-up increases completion rates while respecting customer time and attention.
Log Results and Generate Reports
All review request activity, response rates, completed reviews, and platform preferences are logged in your CRM or reporting dashboard. Monthly summaries show review acquisition trends, identify high-performing services, and calculate ROI from improved online reputation on lead generation and conversion rates.
How It Works
Foundation contractors face unique challenges in building online credibility for high-value services that customers rarely need twice. This system automatically triggers personalized review requests the moment a foundation job is marked complete in your project management system. By reaching customers within hours of service completion—when satisfaction is highest—you'll systematically build a portfolio of authentic testimonials that address common concerns about structural integrity, professionalism, and long-term warranties. The process eliminates manual follow-up tasks, ensures no completed job goes without a review opportunity, and creates a consistent feedback loop that helps you identify service improvements while building the social proof essential for converting high-consideration foundation repair leads. Reviews are requested across multiple platforms including Google, Facebook, and industry-specific directories, maximizing visibility where potential customers research foundation contractors.
The Trigger
When a foundation repair, installation, or inspection job status changes to 'complete' or 'finished' in your scheduling or project management system, the review request process initiates automatically. The trigger captures job completion data including service type, customer contact information, project details, and completion date to personalize the outgoing review request.
The Action
A customized review request email or SMS is immediately sent to the customer, thanking them for choosing your foundation services and providing direct links to your preferred review platforms. The message references specific details about their project (foundation type, service provided, completion date) and includes clear instructions for leaving feedback. Follow-up reminders are scheduled if no review is submitted within the initial timeframe.
Common Use Cases in Foundation
- Residential foundation repair contractors automatically request Google reviews after completing pier installations, crack repairs, or waterproofing projects to build local search visibility
- Commercial foundation specialists send review requests to property managers and facility directors after completing large structural stabilization projects to generate B2B testimonials
- Foundation inspection companies request feedback immediately after delivering inspection reports to build credibility with real estate agents and home buyers
- New construction foundation contractors collect reviews from builders and developers after completing foundation pours to strengthen referral relationships
- Foundation waterproofing specialists automatically request reviews across multiple platforms after basement sealing or drainage projects to dominate local search results
- Foundation maintenance service providers send review requests after completing routine inspections or minor repair work to maintain consistent review flow
- Multi-location foundation companies ensure standardized review collection across all branches and service areas with centralized automated systems
- Foundation contractors targeting specific geographic areas use automated review requests to build dense local review portfolios that improve neighborhood-specific search rankings
Results You Can Expect
Capture Peak Satisfaction Feedback
Foundation customers are most willing to share positive experiences within 24-48 hours of job completion when relief and satisfaction are highest. Automated requests reach customers at this optimal moment, significantly increasing review submission rates compared to delayed or forgotten manual follow-ups.
Build Consistent Social Proof
Manual review requests are inconsistent and often forgotten during busy periods. Automated systems ensure every completed foundation job generates a review opportunity, creating a steady stream of fresh testimonials that compound over time and keep your business appearing active and reliable to potential customers researching contractors.
Eliminate Manual Follow-Up Tasks
Foundation contractors and office staff no longer need to manually track completed jobs, compose individual review requests, or remember to send follow-ups. The system handles all review collection tasks automatically, freeing your team to focus on sales, customer service, and project management rather than administrative tasks.
Increase Lead Conversion Rates
Foundation repair and installation are high-consideration purchases where customers extensively compare contractors. A robust portfolio of recent, authentic reviews directly addresses trust concerns, showcases your expertise with specific foundation issues, and differentiates you from competitors, leading to higher conversion rates from quote requests to signed contracts.
Identify Service Improvement Opportunities
Systematic feedback collection reveals patterns in customer satisfaction, communication effectiveness, and service delivery quality. Foundation contractors can identify issues with specific crews, service types, or processes before they become reputation problems, enabling proactive improvements that enhance both customer satisfaction and operational efficiency.
Maximize Multi-Platform Visibility
Automated requests can simultaneously direct customers to Google, Facebook, industry directories, and niche platforms relevant to foundation services. This multi-platform approach ensures your reviews appear wherever potential customers research contractors, maximizing the visibility and impact of each piece of feedback you collect.
Frequently Asked Questions About This Automation
The optimal time is within 24-48 hours after job completion while the customer's positive experience is fresh. Foundation services are high-investment decisions, and customers are most enthusiastic about sharing feedback immediately after seeing the completed work and feeling relief that their structural concerns are resolved. Automated systems ensure requests go out consistently at this peak satisfaction window.
Set Up Automated Review Collection in Minutes
Stop doing manual work that software can handle. Fieldproxy makes it easy to set up this automation and dozens more - no coding required. Our AI builder helps you customize everything to match your exact business process.
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