Monitor 24/7 Emergency Line
Automatically monitor emergency calls around the clock, dispatch technicians instantly, and ensure passenger safety with real-time alerts and automatic escalation protocols.
When
Emergency call received
Then
Technician dispatched automatically
18 hours weekly coverage
Time Saved
75% faster response
ROI Impact
A 24/7 elevator emergency monitoring system automatically detects distress calls, dispatches technicians instantly, logs all incidents for compliance, and escalates unresolved emergencies. It provides continuous coverage without human oversight, reducing response times by up to 75% while maintaining complete documentation of all safety events.
How This Automation Works
Emergency call received → Technician dispatched automatically
Emergency Call Detection
System monitors the emergency line 24/7 and instantly detects when a passenger activates the emergency call button, capturing elevator ID, building location, and timestamp.
Incident Data Collection
Automatically retrieves complete incident information including building manager contacts, service history, elevator specifications, and on-call technician schedules.
Technician Dispatch
Identifies the nearest available qualified technician and sends instant alerts via SMS and phone call with full incident details, building access codes, and emergency protocols.
Stakeholder Notification
Simultaneously notifies building management, property owners, and monitoring center staff with real-time updates and estimated technician arrival time.
Response Tracking
Monitors technician acknowledgment and location, providing real-time status updates to all stakeholders and initiating escalation protocols if response thresholds aren't met.
Compliance Documentation
Automatically records all call details, response times, actions taken, and resolution information, generating complete compliance reports for regulatory requirements.
How It Works
Elevator emergency lines require constant vigilance to ensure passenger safety and regulatory compliance. This automated monitoring system provides 24/7 coverage of your emergency hotline, instantly capturing distress calls, notifying on-call technicians, and escalating unresolved incidents. The system logs all emergency events with timestamps, automatically dispatches the nearest available technician based on location and availability, and sends real-time status updates to building managers. Integration with your dispatch system ensures seamless coordination, while automated call recording and documentation maintains complete compliance records. Transform your emergency response capability from reactive to proactive, reducing response times and providing building owners with complete visibility into safety incidents.
The Trigger
When a passenger activates the emergency call button inside an elevator cabin, the system immediately detects the incoming call and captures all relevant data including elevator ID, building location, timestamp, and caller information if available.
The Action
The system instantly alerts the on-call technician via SMS and phone call, creates a dispatch ticket with full incident details, notifies building management, begins call recording for compliance, and starts an escalation timer to ensure timely response.
Common Use Cases in Elevator
- High-rise commercial buildings requiring guaranteed emergency response for tenant safety and building code compliance
- Residential property management companies monitoring multiple buildings with limited overnight staffing
- Hospital and healthcare facilities where elevator emergencies require immediate response for patient safety
- Shopping malls and retail centers with high passenger volume needing rapid emergency resolution
- Multi-site elevator service companies managing emergency coverage across different time zones
- Government buildings with strict safety protocols and documentation requirements for all incidents
- Hotels and hospitality properties ensuring guest safety with immediate response to any elevator emergency
- Educational institutions requiring 24/7 safety monitoring during events and off-hours campus access
Results You Can Expect
Instant Emergency Response
Eliminate manual call handling delays and ensure technicians are alerted within seconds of an emergency, dramatically reducing passenger entrapment time and anxiety.
Complete Coverage Guarantee
Never miss an emergency call with automated 24/7 monitoring that doesn't require breaks, vacations, or shift changes, ensuring consistent passenger safety around the clock.
Regulatory Compliance
Automatically maintain complete records of all emergency events, response times, and actions taken, ensuring full compliance with ASME A17.1 and local safety regulations.
Reduced Liability Exposure
Comprehensive documentation of every emergency response protects your company with timestamped evidence of proper procedures, reducing legal risk and insurance costs.
Improved Customer Confidence
Building managers receive instant notifications and continuous status updates, demonstrating your commitment to safety and enhancing client relationships through transparency.
Optimized Resource Allocation
Intelligent dispatch ensures the right technician responds based on location, availability, and qualifications, maximizing efficiency and minimizing response times across your service area.
Frequently Asked Questions About This Automation
The system continuously monitors your emergency line for incoming distress calls. When a call is detected, it automatically captures all incident details, dispatches the nearest available technician via SMS and phone, notifies building management, and begins compliance logging. An escalation protocol ensures unresolved emergencies receive additional attention within defined timeframes.
Set Up 24/7 Emergency Monitoring in Minutes
Stop doing manual work that software can handle. Fieldproxy makes it easy to set up this automation and dozens more - no coding required. Our AI builder helps you customize everything to match your exact business process.
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