Dispatch for Entrapment
Automatically detect elevator entrapments and instantly dispatch emergency response teams with real-time location data, passenger count, and system diagnostics to reduce response times and ensure passenger safety.
When
Elevator Entrapment Detected
Then
Emergency Response Team Dispatched
45 minutes per incident
Time Saved
60% faster response time
ROI Impact
Elevator entrapment dispatch automation detects trapped passengers through door sensors and emergency buttons, then instantly notifies emergency response teams, technicians, and building management with precise location data, system diagnostics, and passenger information to reduce rescue times by up to 60%.
How This Automation Works
Elevator Entrapment Detected → Emergency Response Team Dispatched
Continuous Elevator Monitoring
The system monitors all elevator cars in real-time, tracking door cycles, floor positions, emergency button status, and communication system activity. Advanced sensors detect abnormal conditions such as extended door-open states, stalled cars, or emergency call activation that indicate potential entrapment situations.
Entrapment Detection and Classification
When sensors identify an entrapment condition, the system immediately classifies the incident severity based on emergency button activation, passenger communication, environmental readings, and duration. The classification determines priority level and which response protocols to activate for optimal resource allocation.
Incident Data Package Creation
The automation instantly compiles a comprehensive incident package including elevator identification, precise location coordinates, floor position, estimated passenger count, system diagnostic codes, environmental conditions, entrapment duration, building access information, equipment specifications, and recommended rescue procedures.
Multi-Channel Emergency Notification
Simultaneous alerts are dispatched to emergency response teams, certified elevator technicians, building management, and security personnel via SMS, mobile app push notifications, email, and phone calls. Each recipient receives role-specific information optimized for their response requirements and authority level.
Response Tracking and Escalation
The system tracks acknowledgment and response progress in real-time. If responders don't acknowledge within defined timeframes, automatic escalation triggers backup notifications to secondary contacts and management. GPS tracking of responding technicians provides estimated arrival times to all stakeholders.
Passenger Communication and Reassurance
Automated messages are delivered to trapped passengers through the elevator's communication system, informing them that help has been dispatched, providing estimated arrival times, and offering safety instructions. This reduces passenger anxiety and ensures they remain calm during the rescue operation.
Resolution Documentation and Analysis
Upon incident resolution, the system automatically logs all timeline data, response actions, resolution methods, and outcome details. This creates a complete audit trail for compliance reporting while generating analytics to identify patterns, improve response procedures, and flag equipment requiring preventive maintenance.
How It Works
When passengers become trapped in an elevator, every second counts. This automated entrapment dispatch system monitors elevator status continuously, instantly detecting entrapment situations through door sensors, emergency buttons, and communication system alerts. Upon detection, the system immediately notifies emergency response teams, building management, and elevator service technicians with precise location data, car number, passenger count estimates, and real-time diagnostic information. The automation prioritizes incidents based on severity factors including medical emergencies, passenger count, and environmental conditions, ensuring critical situations receive immediate attention. Response teams receive comprehensive incident packages including building access codes, equipment specifications, and rescue procedures, dramatically reducing average rescue times from detection to passenger release.
The Trigger
The system continuously monitors elevator sensors, emergency call buttons, and communication systems. When an entrapment is detected through door timeout, emergency button activation, or communication system alert, the automation immediately initiates the dispatch sequence with incident classification and priority assignment.
The Action
The system instantly sends detailed alerts to emergency responders, elevator technicians, and building management via SMS, mobile app, and email. Each notification includes elevator location, car number, estimated passenger count, system diagnostics, building access information, and rescue protocol recommendations, ensuring responders arrive fully prepared.
Common Use Cases in Elevator
- High-rise commercial office buildings with multiple elevator banks requiring coordinated emergency response across hundreds of daily passenger trips
- Residential apartment complexes ensuring rapid response for vulnerable populations including elderly residents and families with children
- Healthcare facilities where elevator entrapments could delay critical patient transport and medical emergencies require immediate priority escalation
- Shopping malls and retail centers managing high-volume passenger traffic with liability concerns requiring documented response procedures
- Hotel properties providing guest safety assurance and maintaining service quality standards through rapid entrapment resolution
- Airport terminals and transportation hubs where elevator failures impact thousands of travelers and require coordination with multiple response agencies
- University campuses managing distributed elevator assets across multiple buildings with centralized emergency response coordination
- Manufacturing and industrial facilities where freight elevator entrapments could trap workers in hazardous environments requiring immediate rescue
- Government buildings requiring compliance with strict safety regulations and documented emergency response procedures for public facilities
- Parking structures where elevator entrapments in isolated locations require enhanced security coordination and faster response protocols
Results You Can Expect
Dramatically Reduced Response Times
Eliminate manual notification delays and information gathering bottlenecks. Automated detection and instant multi-channel alerts reduce average response times from 15-20 minutes to 5-8 minutes, significantly improving passenger safety and reducing traumatic entrapment duration.
Enhanced Responder Preparedness
Emergency teams arrive with complete incident details, correct tools, and building access information already in hand. This eliminates on-site delays for equipment retrieval or information gathering, enabling immediate rescue operations and reducing total incident duration.
Improved Passenger Safety and Experience
Automated passenger communication provides immediate reassurance and accurate rescue timelines, significantly reducing panic and anxiety during entrapment. Faster response times minimize exposure to potential medical emergencies or environmental hazards in stalled elevators.
Complete Compliance Documentation
Automatic logging of all entrapment incidents creates comprehensive audit trails for regulatory compliance, insurance requirements, and service level agreement verification. Detailed timestamps and response metrics support liability protection and continuous improvement initiatives.
Optimized Resource Allocation
Intelligent incident prioritization and automated technician assignment based on location, expertise, and availability ensures the right responder reaches each incident. This reduces unnecessary emergency callouts, optimizes technician schedules, and lowers overall emergency response costs.
Proactive Equipment Maintenance
Pattern analysis of entrapment incidents identifies equipment with recurring issues, enabling proactive maintenance before failures escalate. Data-driven insights help prevent future entrapments by addressing root causes rather than just responding to symptoms.
Frequently Asked Questions About This Automation
Automated dispatch eliminates manual notification delays by instantly detecting entrapment situations and simultaneously alerting all necessary parties with complete incident information. This reduces typical response times from 15-20 minutes down to 5-8 minutes, as responders receive location, diagnostics, and access information immediately rather than waiting for phone calls and information gathering.
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