Respond to Entrapment Calls
Automatically dispatch technicians, notify building management, and communicate with trapped passengers the moment an entrapment call is received.
When
Entrapment call received from elevator phone or monitoring system
Then
Technician dispatched, stakeholders notified, and passenger communication established
5 minutes per incident
Time Saved
75% faster response time
ROI Impact
An elevator entrapment response system automatically detects entrapment calls, dispatches the nearest certified technician within 60 seconds, notifies building management, and maintains communication with trapped passengers until rescue is complete.
How This Automation Works
Entrapment call received from elevator phone or monitoring system → Technician dispatched, stakeholders notified, and passenger communication established
Entrapment Signal Detected
The system receives an entrapment alert from the elevator emergency phone, monitoring panel, or direct call, immediately capturing elevator location, building details, and passenger count.
Severity Assessment and Technician Selection
The system evaluates the situation based on reported medical emergencies, duration, and passenger vulnerability, then identifies the nearest certified technician with availability and appropriate credentials.
Immediate Dispatch and Routing
The selected technician receives instant notification with GPS routing, elevator specifications, access codes, and specific entrapment details through mobile device or SMS.
Stakeholder Notification
Building management, property owners, and designated emergency contacts receive automated alerts via SMS, email, and mobile app with incident details and estimated resolution time.
Passenger Communication
The system initiates contact with trapped passengers through the elevator emergency phone, providing reassurance, estimated arrival time, and safety instructions while monitoring their condition.
Response Tracking and Documentation
Real-time updates track the technician's location, arrival time, and resolution progress while automatically generating compliance documentation with all timestamps and actions taken.
How It Works
When passengers are trapped in an elevator, every second counts. This emergency response system instantly processes entrapment calls, determines the severity level, dispatches the nearest qualified technician, alerts building management, and maintains continuous communication with trapped occupants. The system logs all actions, monitors response times, and ensures regulatory compliance while providing real-time updates to all stakeholders. By eliminating manual coordination steps, you can reduce response times from minutes to seconds, ensuring passenger safety and meeting legal obligations for emergency response.
The Trigger
The system activates when an entrapment signal is detected through elevator emergency phones, monitoring panels, or direct passenger calls. It immediately captures critical information including elevator ID, building location, number of trapped passengers, and any reported medical emergencies.
The Action
Within seconds, the system identifies and dispatches the closest available certified technician with GPS routing, sends SMS and email alerts to building management and property owners, initiates two-way communication with trapped passengers to provide reassurance, logs the incident with timestamps for compliance reporting, and tracks the technician's arrival and resolution status in real-time.
Common Use Cases in Elevator
- High-rise office buildings with multiple elevators requiring coordinated emergency response across different floors and zones
- Residential complexes needing 24/7 emergency coverage with after-hours technician dispatch and resident communication
- Healthcare facilities where entrapments may involve medical emergencies requiring priority response and coordination with on-site medical staff
- Shopping centers and hotels requiring rapid response to minimize customer disruption and maintain reputation during peak hours
- Multi-property portfolios needing centralized emergency dispatch across different locations with varying technician coverage areas
Results You Can Expect
Faster Emergency Response
Eliminate manual phone trees and coordination delays by automatically dispatching technicians within 60 seconds of entrapment detection, significantly improving passenger safety and experience.
Enhanced Passenger Safety
Maintain continuous contact with trapped passengers, providing reassurance and monitoring their condition while reducing panic and anxiety during the emergency.
Automatic Compliance Documentation
Generate complete audit trails with precise timestamps for every entrapment, ensuring full compliance with ASME A17.1 and local emergency response regulations without manual paperwork.
Reduced Liability Risk
Comprehensive incident logging with verified response times and actions taken provides strong legal protection and demonstrates due diligence in emergency situations.
Frequently Asked Questions About This Automation
The system identifies and dispatches the nearest qualified technician within 60 seconds of receiving an entrapment signal, complete with GPS routing and elevator-specific details.
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