Request Review After Electrical Service
Automatically send review requests to customers immediately after electrical service completion. Capture positive feedback while the experience is fresh and build your online reputation without manual follow-up.
When
Electrical Job Marked Complete
Then
Personalized Review Request Sent
90 minutes per week
Time Saved
300% more reviews collected
ROI Impact
To automate review requests after electrical service completion, connect your job management system to an automation that triggers when job status changes to complete, then automatically sends personalized review requests via email or SMS with direct links to review platforms. This captures feedback while customer satisfaction is highest, typically increasing review response rates by 300-500%.
How This Automation Works
Electrical Job Marked Complete → Personalized Review Request Sent
Job Completion Detection
The system continuously monitors your job management platform for status changes. When an electrical service job is marked as complete, approved, or closed, the automation immediately captures job details including customer contact information, service type, completion date, and assigned technician name.
Customer Data Validation
The automation verifies customer contact information is complete and valid, checks communication preferences (email vs. SMS), and confirms the customer hasn't opted out of marketing communications. This ensures review requests reach the right person through their preferred channel.
Personalized Message Generation
A customized review request is created using customer name, service details, technician name, and job-specific information. The message includes your branding, a genuine thank you, and reflects the tone appropriate for the service type (residential vs. commercial).
Review Request Delivery
The personalized message is sent via the customer's preferred channel (email or SMS) with direct links to your review platforms. Links are shortened and tracked for analytics. The message is optimized for mobile devices since 70% of reviews are left on smartphones.
Response Tracking and Follow-up
The system tracks whether customers click review links and complete reviews. If no response is received within 3-5 days, an automated, gentle reminder is sent. Once a review is posted, the customer is added to a 'reviewed' segment to prevent duplicate requests for future jobs.
Notification and Analytics
When new reviews are received, notifications are sent to management and relevant team members. The system tracks metrics including request send rate, click-through rate, review completion rate, and average rating, providing insights to optimize your review collection strategy.
How It Works
Transform how your electrical business collects customer reviews with intelligent automation that sends personalized review requests the moment a job is marked complete. This system eliminates the manual task of following up with customers, ensuring every completed service generates an opportunity for positive feedback. By automating review collection, you capture testimonials when customer satisfaction is highest, significantly increasing response rates and building a stronger online presence. The process seamlessly integrates with your existing job management system, tracking completion status and triggering professional review invitations across Google, Facebook, and industry-specific platforms. Your team focuses on delivering excellent electrical service while the system handles reputation management, turning satisfied customers into powerful advocates for your business.
The Trigger
When an electrical service job status changes to complete in your job management system, the automation immediately activates. This trigger captures the exact moment when work is finished and customer satisfaction is at its peak, whether it's a residential panel upgrade, commercial installation, or emergency repair service.
The Action
A professionally crafted, personalized email or SMS is automatically sent to the customer requesting a review. The message includes direct links to your preferred review platforms (Google Business, Facebook, industry directories), the customer's name, job details, and a simple one-click review process that maximizes completion rates.
Common Use Cases in Electrical
- Residential electricians automatically request reviews after panel upgrades, rewiring projects, or lighting installations, capturing homeowner satisfaction while the improved service is immediately visible
- Commercial electrical contractors send review requests to facility managers after completing building electrical system maintenance, emergency repairs, or new installation projects
- Emergency electrical services trigger immediate review requests after urgent repairs, capitalizing on customer relief and gratitude when power is restored quickly
- Electrical inspection services automatically solicit reviews after completing safety inspections, code compliance checks, or pre-purchase home electrical assessments
- New construction electricians request reviews from general contractors and builders after completing rough-in work, final installations, or project milestones
- Lighting specialists automatically collect feedback after completing outdoor lighting designs, landscape lighting installations, or commercial lighting retrofits
- Industrial electrical contractors send review requests to plant managers after equipment installations, maintenance shutdowns, or electrical system upgrades
- Smart home integration specialists request reviews after completing home automation installations, EV charger setups, or whole-home surge protection projects
Results You Can Expect
Consistent Review Generation
Never miss an opportunity to collect customer feedback. Every completed job automatically triggers a review request, ensuring consistent reputation building without requiring team members to remember manual follow-up. This systematic approach transforms occasional reviews into a predictable stream of customer testimonials.
Optimal Timing Capture
Automated requests are sent within hours of job completion when customer satisfaction is at its peak. This timing dramatically increases the likelihood of receiving positive reviews compared to manual requests sent days or weeks later when the positive experience has faded from memory.
Technician Time Recovery
Eliminate the administrative burden of manually requesting reviews, tracking responses, and sending follow-ups. Your electricians and office staff focus entirely on service delivery and customer relationships while the system handles reputation management automatically.
Enhanced Online Visibility
More reviews with recent dates signal active business to search engines, improving your ranking in local search results. A steady stream of positive reviews increases your Google Business Profile prominence, making your electrical business more discoverable to potential customers.
Professional Brand Consistency
Every customer receives the same professional, well-crafted review request that reflects your brand standards. Automation eliminates inconsistent or poorly written manual requests, ensuring every interaction reinforces your professional image and increases conversion rates.
Data-Driven Optimization
Track which review request templates, timing, and platforms generate the best response rates. Use this data to continuously refine your approach, test different messaging, and optimize your review collection strategy based on actual customer behavior rather than guesswork.
Frequently Asked Questions About This Automation
The optimal time is within 1-24 hours after job completion, when the customer's positive experience is fresh in their mind. Automated systems can send requests immediately when a job is marked complete, capturing the peak satisfaction moment and increasing response rates by up to 400% compared to delayed manual requests.
Set Up Automated Review Collection in Minutes
Stop doing manual work that software can handle. Fieldproxy makes it easy to set up this automation and dozens more - no coding required. Our AI builder helps you customize everything to match your exact business process.
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