Notify Customer Electrician On The Way
Send real-time on-the-way notifications to customers when your electrical technician departs for their appointment, reducing no-shows and improving customer satisfaction.
When
Technician Status Change to 'En Route'
Then
Customer Receives Real-Time Arrival Notification
45 minutes per day
Time Saved
60% fewer no-shows
ROI Impact
An electrician on-the-way notification automatically alerts customers via SMS or email when their technician begins traveling to the appointment location, including estimated arrival time and technician details to reduce no-shows and improve customer experience.
How This Automation Works
Technician Status Change to 'En Route' → Customer Receives Real-Time Arrival Notification
Monitor Technician Status Updates
The system continuously monitors your field service management platform or mobile app for technician status changes. When an electrician marks themselves as 'en route' or begins navigation to the customer address, the trigger activates immediately.
Retrieve Customer and Job Information
Upon trigger activation, the system automatically pulls relevant data including customer contact information, preferred communication channel, service appointment details, technician profile information, and estimated travel time from your scheduling database.
Calculate Accurate Arrival Time
The system uses real-time GPS data, current traffic conditions, and historical travel patterns to calculate a precise estimated arrival time. It creates a realistic time window (e.g., 2:15-2:30 PM) that accounts for potential delays.
Generate Personalized Notification
A customized message is created including the technician's name, photo, credentials, estimated arrival window, vehicle details, and any specific service information. The message tone and format match your company's branding guidelines.
Send Multi-Channel Alert
The notification is delivered through the customer's preferred channel—SMS text message, email, or push notification. The system can send to multiple channels simultaneously for maximum visibility and includes options for customers to respond with questions or concerns.
Log Communication and Update Records
All notification activity is automatically logged in your customer relationship management system, including delivery status, read receipts, and any customer responses. This creates a complete communication audit trail for quality assurance and customer service purposes.
How It Works
This automation transforms your electrical service delivery by sending timely, professional notifications to customers when technicians are en route. As soon as your electrician marks themselves as traveling or begins navigation, customers receive an instant message with estimated arrival time, technician details, and contact information. This proactive communication eliminates the anxiety of waiting, reduces missed appointments by 60%, and creates a premium service experience that sets your electrical business apart. The system works seamlessly with your existing scheduling and dispatch tools, requiring zero manual effort from your office staff while dramatically improving customer satisfaction scores and online reviews.
The Trigger
The automation activates when your electrician updates their job status to 'en route', starts GPS navigation to the customer location, or checks a departure confirmation in your dispatch system. This can happen through mobile app updates, vehicle tracking systems, or manual status changes in your field service management platform.
The Action
The system instantly sends a personalized notification to the customer via their preferred channel (SMS, email, or app notification). The message includes the technician's name, photo, estimated arrival time, vehicle description, and direct contact number. Customers can also view real-time location updates and receive follow-up reminders if the arrival time changes.
Common Use Cases in Electrical
- Residential electrical repair appointments where homeowners need to be present for access and safety
- Commercial electrical maintenance requiring facility managers to unlock areas and brief technicians
- Emergency electrical service calls where customers are anxiously waiting for urgent assistance
- Panel upgrades and major installations requiring customer preparation and clear workspace access
- Electrical inspections where property owners must be available to discuss findings and approve work
- New construction electrical rough-in coordinating with general contractors and other trades
- Tenant-occupied properties where landlords need to notify residents of electrician arrival times
- Multi-property electrical service routes where accurate ETAs help property managers plan their day
Results You Can Expect
Eliminate No-Shows and Missed Appointments
Real-time arrival notifications keep customers engaged and informed at the most critical moment. When customers know their electrician is actively traveling to them, they're far more likely to be present and ready. This dramatically reduces wasted trips, reschedule costs, and lost revenue from missed appointments.
Reduce Customer Service Call Volume
Proactive communication eliminates the need for customers to call asking 'where is my technician?' Your office staff spends significantly less time fielding status inquiry calls, freeing them to focus on booking new jobs and handling genuine emergencies. Customers feel informed without needing to reach out.
Improve Customer Satisfaction and Reviews
Customers consistently rate transparency and communication as top factors in service satisfaction. When they receive timely, professional notifications with technician details and accurate arrival times, they perceive your business as organized, reliable, and customer-focused—leading to higher ratings and more positive online reviews.
Increase Same-Day Job Completion Rates
When customers are prepared and present for appointments, technicians spend less time waiting or rescheduling. This efficiency allows your team to complete more jobs per day, directly increasing revenue without adding staff. Faster job cycles also improve technician morale and reduce overtime costs.
Build Trust Through Professional Communication
Consistent, reliable communication establishes your electrical business as professional and trustworthy. Customers who receive timely updates feel valued and respected, leading to stronger relationships, higher retention rates, and more referrals. This competitive advantage is difficult for less-organized competitors to match.
Create Operational Visibility and Accountability
Every notification is logged and tracked, providing complete visibility into customer communications. Management can monitor whether customers are being properly notified, identify patterns in communication gaps, and hold team members accountable for updating their status promptly. This data-driven approach enables continuous improvement.
Frequently Asked Questions About This Automation
Real-time notifications keep customers informed and engaged, reducing the likelihood they'll forget their appointment or be away from the property. Studies show that sending an en-route notification can reduce no-shows by up to 60% because customers receive a timely reminder exactly when the technician is coming, allowing them to prepare and ensure someone is home.
Set Up Automated ETA Notifications in Minutes
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