Request Review After Facilities Service
Automatically collect customer feedback when facilities maintenance jobs are completed. Capture reviews while service quality is fresh in customers' minds, improving response rates and building your reputation.
When
Job Status Changed to Complete
Then
Personalized Review Request Sent
3 hours per week
Time Saved
65% more reviews collected
ROI Impact
To automate review requests after facilities service completion: Set up a trigger when job status changes to complete, automatically send personalized review requests via email or SMS with direct platform links, schedule follow-up reminders for non-responders, and organize all feedback in a centralized dashboard. This increases review collection rates by 65% while requiring zero manual effort.
How This Automation Works
Job Status Changed to Complete → Personalized Review Request Sent
Monitor Job Management System
The system continuously monitors your facilities management platform for job status changes. When a work order, service ticket, or maintenance request is marked as complete, the automation captures all relevant details including customer contact information, service type, location, technician assigned, and completion timestamp.
Verify Completion Criteria
The system validates that the job meets criteria for review collection, checking that customer contact information is complete, the service wasn't cancelled or rescheduled, and any required approval steps are finished. This prevents premature review requests and ensures only successfully completed jobs trigger the process.
Generate Personalized Review Request
A customized message is created using job details and customer information. The request includes the specific service performed, technician name, completion date, and personalized greeting. Direct links to your preferred review platforms are embedded, along with a simple rating interface for quick feedback.
Send Multi-Channel Communication
The review request is delivered through the customer's preferred channel (email, SMS, or both). Timing can be immediate or delayed based on service type. The message is mobile-optimized with clear calls-to-action and one-click review options to maximize convenience and response rates.
Track and Schedule Follow-Up
The system monitors whether customers open messages, click links, and submit reviews. For non-responders, a polite reminder is automatically scheduled 3-5 days later. The automation prevents duplicate requests for customers with multiple recent services and stops outreach once a review is submitted.
Process and Route Feedback
All responses are collected and organized in a centralized dashboard. Positive reviews (4-5 stars) trigger automated thank-you messages and requests to share on additional platforms. Low ratings (3 stars or below) are immediately routed to management for direct follow-up, allowing issues to be resolved before becoming public complaints.
How It Works
Transform how you gather customer feedback after facilities maintenance and service completion. This automation eliminates the manual task of remembering to request reviews, ensuring every completed job generates an opportunity for valuable customer testimonials. When technicians mark jobs as complete in your management system, customers immediately receive personalized review requests via their preferred channel. The system tracks responses, sends gentle reminders for non-responders, and organizes feedback for easy analysis. Perfect for property management companies, building maintenance providers, HVAC services, cleaning companies, and facility management teams who want to build trust through authentic customer experiences while maintaining high service standards.
The Trigger
The automation activates the moment a facilities service job is marked as complete in your job management system. This could be when a technician closes a work order, when a supervisor approves completed work, or when a customer signs off on service delivery. The trigger captures essential details including service type, customer contact information, job location, and completion timestamp.
The Action
A customized review request is automatically dispatched to the customer through email, SMS, or their preferred communication channel. The message includes specific details about the completed service, direct links to review platforms (Google, Yelp, industry-specific sites), and a simple rating interface. Follow-up reminders are scheduled for customers who haven't responded within a specified timeframe, while positive reviews trigger thank-you messages and requests to share on additional platforms.
Common Use Cases in Facilities
- Property management companies automatically collecting tenant feedback after maintenance repairs to demonstrate responsiveness and track service quality across multiple buildings
- Commercial cleaning services requesting reviews after each facility visit to build credibility with prospects researching janitorial providers for office buildings and retail spaces
- HVAC maintenance providers gathering customer testimonials after system installations or seasonal tune-ups to showcase technical expertise and customer service excellence
- Building maintenance contractors collecting feedback after project completion to identify improvement opportunities and generate case studies for marketing materials
- Facility management firms requesting reviews from property managers after completing work orders to strengthen client relationships and support contract renewals
- Elevator service companies automatically soliciting feedback after maintenance visits to demonstrate reliability and build trust for critical safety services
Results You Can Expect
Dramatically Increase Review Volume
Automated requests sent at the optimal moment capture feedback when customer satisfaction is highest. Consistent outreach after every completed job ensures no opportunities are missed, building a steady stream of testimonials that enhance your online reputation and attract new customers.
Save Administrative Time
Eliminate the manual process of tracking completed jobs, composing individual review requests, and following up with customers. Staff can focus on delivering excellent service rather than administrative tasks, while the system ensures every customer receives timely, professional review requests without any effort.
Improve Service Quality
Immediate feedback collection allows you to identify and address service issues before they escalate. Low ratings trigger instant management alerts, enabling quick follow-up to resolve problems and demonstrate commitment to customer satisfaction. This proactive approach prevents negative reviews and turns potential detractors into advocates.
Strengthen Customer Relationships
Personalized review requests show customers you value their opinion and care about their experience. The engagement keeps your company top-of-mind and reinforces positive service interactions. Customers who provide feedback feel more connected to your business and are significantly more likely to use your services again.
Frequently Asked Questions About This Automation
The optimal time is within 2-4 hours after service completion when the experience is still fresh in the customer's mind. This timing significantly increases response rates compared to requests sent days later. The automation can be configured to send immediately or after a short delay based on your service type and customer preferences.
Set Up Post-Service Review Collection in Minutes
Stop doing manual work that software can handle. Fieldproxy makes it easy to set up this automation and dozens more - no coding required. Our AI builder helps you customize everything to match your exact business process.
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