Auto-Notify Customers When HVAC Tech is Running Late
Automatically send a professional notification to customers when your HVAC technician is running behind schedule.
When
Technician behind schedule
Then
Customer notified with new ETA
1.5 hours per day
Time Saved
25% better customer retention
ROI Impact
When an HVAC technician is running late, the system automatically calculates the new ETA based on current location and traffic, then sends a professional notification to the waiting customer via SMS or email - turning a negative experience into a demonstration of great service.
How This Automation Works
Technician behind schedule → Customer notified with new ETA
Delay Detection
System detects technician is behind schedule
ETA Calculation
New arrival time calculated from GPS and traffic
Message Prepared
Professional notification customized with details
Customer Notified
SMS/email sent with updated ETA
How It Works
Nothing frustrates customers more than waiting without updates. This automation monitors your technician schedules and automatically sends a polite notification when they are running more than 15 minutes late - including a new ETA. Keep customers informed without your office staff making calls all day.
The Trigger
When GPS tracking or job duration indicates a technician will be more than 15 minutes late to their next appointment
The Action
An automated SMS/email is sent to the waiting customer with an apology and updated arrival time
Common Use Cases in Hvac
- Previous job taking longer than expected
- Traffic delays on route
- Emergency call inserted into schedule
- Parts pickup required mid-day
Results You Can Expect
Happy Customers
Proactive communication builds trust
Fewer Calls
Office staff freed from status calls
Professional Image
Shows you care about their time
Reduced No-Shows
Customers stay home when updated
Frequently Asked Questions About This Automation
The system uses GPS tracking and job duration estimates to predict delays before they happen.
Set Up Smart Notifications in Minutes
Stop doing manual work that software can handle. Fieldproxy makes it easy to set up this automation and dozens more - no coding required. Our AI builder helps you customize everything to match your exact business process.
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