Request Review After Plumbing Service
Automatically send review requests to customers immediately after completing plumbing services. Boost your online reputation and generate more 5-star reviews without manual follow-up.
When
Job Status Changed to Complete
Then
Personalized Review Request Sent
10 hours per week
Time Saved
400% more reviews
ROI Impact
Plumbing review request automation works by detecting when a job is marked complete in your scheduling or invoicing system, then automatically sending personalized SMS or email review requests to customers with direct links to your Google, Yelp, or Facebook profiles. This captures feedback while service experience is fresh, typically increasing review rates by 300-400%.
How This Automation Works
Job Status Changed to Complete → Personalized Review Request Sent
Detect Job Completion
Monitor your scheduling, dispatch, or invoicing system for status changes indicating a plumbing job has been completed. This trigger can also activate when an invoice is marked as paid or when a technician submits their completion report.
Retrieve Customer Details
Extract essential customer information including name, phone number, email address, service details, technician name, and job completion date. This data personalizes the review request and ensures accurate record-keeping.
Apply Smart Timing Logic
Calculate the optimal send time based on job completion timestamp, typically 1-3 hours after service for residential jobs or next business day for commercial projects. This ensures requests arrive when customer satisfaction is peak.
Generate Personalized Message
Create a customized review request including the customer's name, technician's name, specific services performed, and direct links to your Google Business Profile, Yelp, or Facebook page. Messages are formatted for the chosen channel (SMS or email).
Send Multi-Channel Request
Deliver the review request via the customer's preferred contact method. SMS typically achieves 70% open rates within 3 minutes, while email provides more detailed formatting options. Some businesses send both for maximum impact.
Track Response and Follow-Up
Monitor whether customers click review links and submit feedback. For non-responders, automatically send a gentle follow-up reminder after 3-5 days. Log all interactions in your CRM for comprehensive customer engagement tracking.
How It Works
Transform your plumbing business reputation management with intelligent review collection that activates the moment a job is marked complete. This system automatically detects job completion in your scheduling or invoicing tool and instantly sends personalized review requests to customers via SMS or email. By capturing feedback while the positive service experience is fresh in customers' minds, you'll dramatically increase review response rates and build a stronger online presence. The system intelligently routes satisfied customers to Google, Yelp, or Facebook review pages while collecting detailed feedback from others for internal improvement. Perfect for residential plumbers, commercial plumbing contractors, and emergency plumbing services looking to systematically build trust and attract new customers through authentic testimonials.
The Trigger
The process initiates when a plumbing job is marked as completed in your scheduling, dispatch, or invoicing system. This ensures review requests are sent at the optimal moment when customer satisfaction is highest.
The Action
A customized review request message is automatically sent to the customer via their preferred communication channel (SMS or email), including direct links to your business profiles on Google, Yelp, or Facebook for easy one-click reviews.
Common Use Cases in Plumbing
- Residential plumbers requesting Google reviews after water heater installations, drain cleaning, or pipe repairs to improve local search visibility and attract more homeowner customers
- Commercial plumbing contractors collecting testimonials after facility maintenance, backflow testing, or large-scale installations to build B2B credibility and secure more property management contracts
- Emergency plumbing services gathering same-day feedback after urgent repairs when customer relief and gratitude are highest, resulting in enthusiastic reviews that highlight responsiveness
- Repiping specialists requesting detailed reviews after whole-home repiping projects to showcase quality workmanship and justify premium pricing for major renovation work
- Plumbing franchises standardizing review collection across multiple locations to maintain consistent brand reputation and compare technician performance through customer feedback metrics
- New plumbing businesses rapidly building online presence by systematically collecting reviews from every early customer to establish credibility and compete with established competitors
Results You Can Expect
Dramatically Increase Review Volume
Consistent, timely review requests sent at the moment of peak satisfaction result in 3-4 times more customer reviews compared to manual, sporadic outreach. More reviews directly improve search rankings and customer trust.
Reclaim Administrative Time
Eliminate the manual task of tracking completed jobs, finding customer contact information, and crafting individual review requests. Your team focuses on plumbing work while the system handles reputation building automatically.
Improve Online Visibility
Regular review generation signals active business status to search algorithms, improving your position in Google Maps and local search results. More reviews with recent dates boost click-through rates by up to 60%.
Capture Feedback at Peak Satisfaction
Requests sent within hours of excellent service completion receive significantly more positive ratings because customer satisfaction and memorable details are fresh. This timing prevents the enthusiasm decay that occurs after several days.
Reduce Negative Public Reviews
Smart filtering systems can route less-satisfied customers to private feedback forms instead of public platforms, allowing you to address concerns directly before they become negative online reviews.
Build Trust with New Customers
Prospects researching plumbers heavily weight recent, authentic reviews. A steady stream of new testimonials creates social proof that converts searchers into paying customers at dramatically higher rates than competitors with stale or limited reviews.
Frequently Asked Questions About This Automation
The optimal time is within 1-3 hours after job completion while the positive experience is fresh. This timing captures customers when satisfaction is highest and details are memorable, resulting in more detailed and enthusiastic reviews.
Set Up Automated Review Collection in Minutes
Stop doing manual work that software can handle. Fieldproxy makes it easy to set up this automation and dozens more - no coding required. Our AI builder helps you customize everything to match your exact business process.
Related Automations
View all plumbing automationsAutomatically Log Technician Hours When Plumbing Jobs Are Completed
Eliminate manual timesheet entry by automatically capturing and logging technician hours immediately when plumbing jobs are marked complete in your field service system.
Automatically Update Your CRM When Plumbing Jobs Are Completed
Instantly sync completed plumbing job data to your CRM system, eliminating manual data entry and ensuring customer records stay accurate and up-to-date without lifting a finger.
Instantly Alert Your Office Team When Field Plumbers Complete Jobs
Automatically notify your office staff the moment plumbing jobs are completed in the field, ensuring seamless communication and faster billing cycles.
Automatically Send Warranty Documentation When Plumbing Installation Is Complete
Instantly deliver warranty certificates and care instructions to customers the moment your plumbing installation job is marked complete, ensuring compliance and building trust.