Request Review After Security Service
Send personalized review requests to clients immediately after completing security services, installations, or patrol shifts to capture feedback while experience is fresh.
When
Security Service Job Marked Complete
Then
Personalized Review Request Sent to Client
3 hours weekly
Time Saved
300% more reviews
ROI Impact
To automatically request reviews after security service completion, set up a system that monitors job status and triggers personalized review invitations via email or SMS when services are marked complete. This captures feedback while client experience is fresh, typically increasing review volume by 250-400% and improving average ratings through timely engagement.
How This Automation Works
Security Service Job Marked Complete → Personalized Review Request Sent to Client
Monitor Security Service Job Status
The system continuously monitors your security management platform for status changes, detecting when guard shifts end, installations are finalized, patrol routes complete, or consulting services conclude. It captures service details including type, duration, personnel involved, and client contact information.
Verify Service Completion and Client Eligibility
Upon detecting a completed status, the system validates that all service requirements were met, checks that the client hasn't received a review request recently (prevents over-solicitation), and confirms valid contact information exists. It also identifies the service type to personalize the upcoming message.
Generate Personalized Review Request
Based on service type and client profile, the system creates a customized message that references specific details (guard names, installation type, property location) and includes direct review links. Messages are optimized for the delivery channel (concise SMS or detailed email) and branded with your company identity.
Send Multi-Channel Review Invitation
The review request is delivered via the client's preferred communication channel with optimal timing (2-4 hours post-service for immediate jobs, next business day for overnight services). The message includes one-click access to Google Business Profile, industry review platforms, and your testimonial page.
Track Response and Trigger Follow-Up Sequence
The system monitors review platform APIs and email/SMS responses to track submission. If no review is submitted within 3 days, a gentle reminder is automatically sent. Positive reviews trigger thank-you messages, while negative sentiment alerts management for immediate intervention. All feedback is logged for performance analysis.
How It Works
Transform your security company's reputation management by automatically triggering review requests the moment a service is marked complete. This system monitors job completion status across guard services, alarm installations, access control projects, or patrol routes and instantly sends customized review invitations via email or SMS. Capture authentic client feedback when satisfaction is highest, build your online presence with verified testimonials, and identify service issues before they escalate. Perfect for security guard companies, alarm installation businesses, executive protection services, and security consulting firms looking to strengthen their market position through consistent 5-star reviews.
The Trigger
When a security service job, installation project, patrol shift, or client consultation is marked as complete in your management system, the process immediately initiates a review request sequence tailored to the specific service type and client communication preferences.
The Action
The system automatically sends a professionally formatted review request via the client's preferred channel (email or SMS), including direct links to your Google Business Profile, industry-specific review platforms, and your website testimonial page. The message references specific service details and makes leaving feedback effortless.
Common Use Cases in Security
- Security guard company automatically requests reviews after each completed shift for residential neighborhoods, office buildings, or special event security details
- Alarm installation business sends review invitations immediately after system activation and client walkthrough, capturing feedback about technician professionalism and installation quality
- Mobile patrol service collects testimonials after completing property checks, using GPS completion data to trigger time-stamped review requests for each patrol route
- Access control installer requests feedback following commercial system installations, capturing detailed reviews about project management, minimal business disruption, and system training quality
- Executive protection agency solicits confidential reviews after completing personal security assignments, using secure channels to gather testimonials while respecting client privacy
- Security consulting firm requests LinkedIn recommendations after completing risk assessments or security audits for commercial clients, building B2B credibility through professional endorsements
Results You Can Expect
Capture Feedback at Peak Satisfaction
Requesting reviews within hours of service completion captures clients when their positive experience is most vivid, yielding dramatically higher response rates and more detailed, enthusiastic testimonials that influence prospective customers.
Eliminate Manual Follow-Up Work
Remove the administrative burden of tracking completed jobs and manually sending review requests. Your team focuses on delivering exceptional security services while the system handles reputation management consistently and professionally.
Strengthen Online Presence Continuously
Consistent, automated requests generate steady review flow that improves search rankings, builds trust with prospects researching security providers, and creates competitive advantage through verified client testimonials.
Identify Service Issues Proactively
Early feedback collection reveals operational problems, training needs, or client concerns within 2 days instead of weeks later, enabling rapid service recovery and preventing negative online reviews from impacting your reputation.
Frequently Asked Questions About This Automation
Send review requests within 2-4 hours after service completion when the positive experience is fresh in the client's mind. For overnight security services or extended contracts, request reviews within 24 hours of shift end. This timing yields 3-4x higher response rates than delayed requests and captures more authentic, detailed feedback about your team's professionalism and effectiveness.
Set Up Post-Service Review Collection in Minutes
Stop doing manual work that software can handle. Fieldproxy makes it easy to set up this automation and dozens more - no coding required. Our AI builder helps you customize everything to match your exact business process.
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