Unlimited Users Pricing Model: Why FieldProxy Chose This Approach
When Fieldproxy set out to revolutionize field service management, we made a bold decision that went against industry norms: unlimited users at no extra cost. While most FSM platforms charge per user, we recognized that this pricing model creates artificial barriers to growth and operational efficiency. This approach aligns with our mission to provide AI-powered field service management that scales with your business, not against it.
The traditional per-user pricing model forces businesses to make difficult choices about who gets access to critical software. Managers often restrict licenses to reduce costs, leaving field technicians, dispatchers, and support staff without the tools they need. At Fieldproxy, we believe that everyone involved in field service operations should have access to the system, from the CEO to the newest technician on the ground.
The Problem with Per-User Pricing in FSM
Traditional field service management software vendors have long relied on per-user pricing because it creates predictable revenue streams. However, this model penalizes growth and creates operational inefficiencies. When businesses scale their workforce, they face exponentially increasing software costs that can quickly become unsustainable, especially for labor-intensive industries like pest control, commercial cleaning, and locksmith services.
Companies are forced to share licenses among multiple employees or restrict access to only essential personnel. This leads to communication gaps, data entry delays, and reduced visibility across operations. Field technicians might have to call the office for information instead of accessing it directly, while managers lack real-time updates because not all team members have system access. These inefficiencies ultimately cost more than the software itself.
The per-user model also creates budget unpredictability. As pest control businesses grow or seasonal businesses like HVAC companies scale up for peak seasons, software costs fluctuate dramatically. This makes financial planning difficult and can deter businesses from hiring the staff they need to meet customer demand.
- Software costs increase faster than revenue as teams grow
- Managers forced to restrict access to reduce expenses
- Shared logins create security and accountability issues
- Seasonal businesses face unpredictable monthly costs
- Limited training opportunities due to restricted licenses
- Delayed data entry when field staff lack direct access
Why FieldProxy Chose Unlimited Users
Our decision to offer unlimited users wasn't just about competitive differentiation—it was rooted in understanding how field service businesses actually operate. After extensive research and conversations with hundreds of service companies, we discovered that the most successful operations empower every team member with the right tools. When everyone from dispatchers to technicians has access to AI-powered field service management software, communication improves, response times decrease, and customer satisfaction soars.
We also recognized that field service businesses are inherently people-intensive. Whether you're running a commercial cleaning operation with dozens of cleaners or a locksmith service with multiple technicians, your workforce is your primary asset. Charging per user essentially taxes your most valuable resource, which seemed fundamentally misaligned with helping businesses succeed.
The unlimited users model also supports our 24-hour deployment promise. When businesses can immediately add all team members to the platform without worrying about costs, adoption happens faster. There's no need to phase in users or create complex rollout plans based on budget constraints. Companies can deploy Fieldproxy across their entire organization from day one, ensuring everyone benefits immediately.
How Unlimited Users Drives Business Growth
When software costs remain predictable regardless of team size, businesses can focus on growth without artificial constraints. A locksmith service expanding to 24/7 operations can hire additional technicians and dispatchers without worrying about software budget impacts. This removes a significant barrier to scaling operations and meeting increased customer demand.
Unlimited users also enable better training and onboarding. New employees can access the system immediately for training purposes, practicing workflows and familiarizing themselves with processes before serving customers. This accelerates time-to-productivity and reduces the learning curve, which is especially valuable in high-turnover industries where quick onboarding is essential.
- Predictable monthly costs regardless of team size
- Faster onboarding with immediate system access for all employees
- Improved communication across all organizational levels
- Better data quality with direct entry by field personnel
- Enhanced accountability with individual user tracking
- Flexibility to scale workforce based on demand, not software costs
The model particularly benefits seasonal businesses that need to rapidly scale up and down. HVAC companies can hire additional technicians for summer without software cost spikes, while landscaping businesses can bring on seasonal crews without budget concerns. This flexibility allows businesses to respond to market demands efficiently and profitably.
Enhanced Operational Efficiency with Universal Access
When every team member has access to Fieldproxy, operational efficiency increases dramatically. Field technicians can update job status in real-time, eliminating phone calls to the office. Dispatchers see live updates and can make informed routing decisions. Managers access comprehensive dashboards without waiting for compiled reports. This universal access creates a seamless flow of information across the organization.
Data quality improves significantly when those closest to the work enter information directly. Technicians completing jobs can immediately log details, upload photos, and capture customer signatures. This eliminates the telephone game where information passes through multiple people before reaching the system, reducing errors and ensuring accuracy.
Universal access also enables better collaboration. Team members can communicate through the platform, share job notes, and coordinate complex multi-technician assignments. Customer service representatives can view complete job histories when handling inquiries, providing informed responses without transferring calls or searching through disconnected systems.
Security and Accountability Without Restrictions
Some businesses worry that unlimited users might compromise security, but the opposite is true. When every employee has their own account rather than sharing credentials, accountability increases. Fieldproxy tracks all actions by individual users, creating clear audit trails. Managers can see exactly who updated each job, approved each quote, or modified customer information.
Our role-based permissions system ensures that unlimited users doesn't mean unlimited access to sensitive information. Administrators can configure precise permissions for different roles, ensuring field technicians see what they need while protecting financial data, strategic information, and administrative functions. This granular control maintains security while maximizing accessibility.
Shared logins, common in per-user pricing models, create significant security vulnerabilities. When multiple people use the same credentials, tracking who did what becomes impossible, and revoking access when employees leave requires changing passwords for everyone. Individual accounts eliminate these issues while supporting our unlimited users approach.
Custom Workflows for Every Team Member
The unlimited users model synergizes perfectly with our custom workflows capability. Different team members need different interfaces and workflows. Technicians need mobile-optimized job checklists, dispatchers need routing optimization tools, and managers need analytics dashboards. With Fieldproxy, you can create tailored workflows for each role without worrying about user counts.
Our AI-powered system adapts to how each user works, learning preferences and suggesting optimizations. When everyone has access, the AI gains comprehensive data about your operations, enabling better predictions, smarter routing, and more accurate scheduling. This collective intelligence benefits the entire organization.
- Technicians: Mobile job management, checklists, and photo capture
- Dispatchers: Real-time scheduling, routing optimization, and team communication
- Managers: Analytics dashboards, performance metrics, and reporting
- Customer service: Complete job histories and customer interaction tracking
- Administrators: User management, workflow configuration, and system settings
- Sales teams: Quote generation, customer data, and conversion tracking
The Economics Behind Unlimited Users
Business leaders often ask how we sustain unlimited users economically. The answer lies in our cloud infrastructure and AI optimization. Modern cloud platforms scale efficiently, and our AI-powered system optimizes resource usage automatically. The marginal cost of additional users is minimal compared to the value they generate for customers and the competitive advantage it provides.
We also recognize that successful customers grow and stay longer. When Fieldproxy removes barriers to scaling, businesses expand faster and remain customers for years. This long-term relationship model is more valuable than extracting maximum short-term revenue through per-user fees. Our success is directly tied to customer success, aligning incentives perfectly.
The unlimited users model also reduces our support burden. When everyone has proper access, there are fewer workarounds, shared login issues, and access request tickets. This operational efficiency allows us to invest more in product development and customer success initiatives rather than managing user license complexity.
Real-World Impact on Field Service Businesses
Field service businesses using Fieldproxy report transformative results from unlimited user access. Teams communicate more effectively, response times decrease, and customer satisfaction improves. One commercial cleaning company added 30 employees in three months without software cost increases, enabling them to win a major contract they would have otherwise declined due to budget constraints.
The model proves especially valuable for businesses with complex organizational structures. Companies with multiple locations, specialized teams, and diverse service offerings can give everyone appropriate access without complex license management. This democratization of technology ensures that competitive advantages reach every corner of the organization, not just the departments that can afford user licenses.