Elevator Maintenance Status Updates

Elevator service companies waste thousands of hours annually responding to 'What's the status?' calls from building managers and property owners. When an elevator is down, anxiety runs high and phones ring constantly. Traditional manual updates interrupt technicians mid-repair and create bottlenecks for dispatchers already managing complex schedules. This automation blueprint transforms status communication from a reactive burden into a proactive advantage. By implementing automated status updates throughout the maintenance lifecycle—from technician dispatch to job completion—elevator companies dramatically reduce incoming calls while improving customer satisfaction scores. Building managers receive SMS and email notifications at critical milestones: when the technician is dispatched, en route, arrived on-site, diagnostics complete, parts ordered, repairs in progress, and service completed. Each update includes estimated completion times, technician details, and direct contact options for emergencies only. The system integrates seamlessly with existing FSM platforms, pulling real-time job data and technician locations to deliver accurate, timely communications without any manual intervention.