HVAC ETA Notification Flow

The HVAC ETA Notification Flow transforms customer communication by automatically sending real-time arrival updates based on live technician GPS location data. When a technician is dispatched, customers receive an initial appointment confirmation with a service window. As the technician progresses through their route, the system calculates dynamic ETAs and sends proactive updates at key milestones: when the tech completes the previous job, when they're 30 minutes away, and when they're 5 minutes from arrival. This eliminates the need for customers to call the office asking "where's my technician?" and ensures they're prepared when service arrives. This automated workflow integrates GPS tracking, route optimization algorithms, and multi-channel communication platforms to create a seamless customer experience. The system monitors traffic conditions, job duration variances, and real-time location data to provide accurate arrival predictions. Customers can also click a link to view their technician's live location on a map, building transparency and trust. For HVAC companies managing 50+ service calls daily, this automation eliminates hundreds of inbound calls, reduces dispatcher workload by 60%, and dramatically improves customer satisfaction scores while freeing staff to focus on revenue-generating activities.