Locksmith Service Duration
How Leading Locksmith Companies Track Service Duration to Boost Billable Hours by 34%
Step-by-Step Workflow
Locksmith Service Duration
Automatic Time Stamp on Dispatch Assignment
When a locksmith job is created and assigned in the dispatch system, the automation immediately logs the dispatch timestamp and creates a service duration tracking record linked to the specific job type (emergency lockout, rekey, safe service, or installation).
GPS-Triggered On-Site Arrival Capture
Mobile app detects when technician arrives within 100 meters of job location using geofencing, automatically logging arrival time and calculating actual travel duration from previous location. Technician receives one-tap confirmation prompt to verify on-site status.
Work Start and Phase Tracking
Technician taps 'Start Work' button which triggers active time tracking with automatic phase categorization (assessment, lock removal, installation, testing). System runs in background, allowing technician to add notes or change phases without stopping the clock.
Parts Run and Delay Documentation
If technician needs to obtain parts or encounters delays, they select the delay reason from predefined options (parts procurement, customer not ready, access issues). System pauses billable time and starts non-billable tracking automatically, maintaining accurate job costing.
Job Completion Time Capture with Photo Verification
When technician marks job complete and captures completion photos, system automatically logs finish time and calculates total service duration, breaking down billable vs. non-billable time. Duration data syncs immediately to invoicing system.
Automated Duration Analysis and Pricing Alerts
System compares actual service duration against estimated time and flat-rate pricing thresholds. If actual duration exceeds profitable thresholds by 20% or more, alert is sent to office manager with suggested pricing adjustments or efficiency improvement recommendations.
Real-Time Dashboard and Performance Reporting
All duration data flows to real-time dashboard showing average service times by job type, technician efficiency scores, billable hours per day, and revenue per hour metrics. Weekly automated reports identify trends and optimization opportunities across emergency and scheduled services.
About This Blueprint
Locksmith service duration tracking is critical for profitability, yet 67% of locksmith companies lose revenue due to untracked time and manual logging errors. This automation blueprint captures exact service durations from dispatch to completion, automatically categorizing time by service type—emergency lockouts, rekey jobs, safe installations, or master key system work. The system distinguishes between travel time, on-site work, and parts procurement, ensuring every minute is accurately billed and analyzed. By implementing automated duration tracking, locksmith businesses gain unprecedented visibility into job profitability, technician productivity, and service pricing accuracy. The system automatically triggers time stamps when technicians arrive on-site, begin work, and complete jobs through mobile app integration or GPS verification. This data feeds directly into invoicing systems while simultaneously building a performance database that identifies which services take longer than estimated, which technicians work most efficiently, and where pricing adjustments are needed to maintain healthy margins across emergency and scheduled services.
Key Metrics
Expected Outcomes
Eliminate Revenue Leakage
Automated tracking captures every minute of service time that was previously lost to manual logging errors, forgotten time entries, or rounded-down durations, recovering an average of 2.3 billable hours per technician daily.
Accurate Job Costing Per Service Type
Precise duration data for emergency lockouts, rekeying, safe services, and installations enables accurate profitability analysis by service line, revealing which offerings generate highest margins and which need pricing adjustments.
Real-Time Productivity Visibility
Managers see exactly how long each job takes in real-time, identifying efficiency patterns, training opportunities, and scheduling optimization possibilities without waiting for end-of-day manual reports or timesheets.
Eliminate Timesheet Disputes
GPS-verified timestamps and automated duration logs provide indisputable records of service times, virtually eliminating customer disputes over billed hours and technician questions about recorded work duration.
Data-Driven Pricing Optimization
Historical duration data reveals actual time required for each service type, enabling precise flat-rate pricing that maintains profitability while remaining competitive, and identifies services where rates should be adjusted.
Technician Performance Benchmarking
Compare average service durations across technicians to identify efficiency leaders whose methods can be replicated, and provide targeted coaching to those taking significantly longer on standard jobs like lockouts or rekeyings.
Frequently Asked Questions About This Blueprint
When positioned as protection for technicians (proving their work rather than surveillance), adoption exceeds 90%. One-tap interfaces require less effort than manual timesheets, and technicians appreciate automated tracking preventing disputes about hours worked. Focus messaging on eliminating paperwork rather than monitoring.
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