Request Google Review After Service
Automatically send personalized Google review requests to satisfied security clients immediately after service completion, boosting your online reputation and attracting more customers.
When
Service Completion Logged
Then
Personalized Google Review Request Sent
8 hours weekly
Time Saved
300% more reviews
ROI Impact
To automatically request Google reviews after security service completion, connect your scheduling or CRM system to an automation that triggers when jobs are marked complete. The system sends personalized review request emails or SMS messages with direct links to your Google Business Profile, typically within 1-2 hours of service completion for maximum response rates.
How This Automation Works
Service Completion Logged → Personalized Google Review Request Sent
Connect Service Management System
Link your security company's scheduling software, field service management platform, or CRM system to the automation. This connection monitors job statuses and identifies when technicians mark installations, patrols, or service visits as complete.
Configure Trigger Conditions
Define exactly which completed services should trigger review requests. Set parameters such as service type (installation vs. maintenance), job duration thresholds, customer type (residential vs. commercial), and exclude warranty or complaint-related visits to ensure requests only go to satisfied clients.
Customize Review Request Templates
Create personalized message templates for email and SMS that include the customer's name, technician name, specific service performed, and a direct link to your Google Business Profile. Design separate templates for different service types to maintain relevance and authenticity.
Set Timing and Delivery Preferences
Configure when requests are sent after service completion (typically 1-2 hours), choose delivery method based on customer preferences (email, SMS, or both), set business hours for sending to avoid late-night messages, and establish follow-up reminder schedules for non-respondents.
Implement Response Tracking
Enable monitoring to track which customers received requests, who clicked the review link, who completed reviews, and who needs follow-up. This data feeds back into your CRM to prevent duplicate requests and identify patterns in review success rates across service types.
Activate Continuous Optimization
Launch the automation and monitor performance metrics such as request delivery rates, click-through rates, review completion rates, and average star ratings. Use A/B testing capabilities to refine message content, timing, and delivery methods for maximum review generation over time.
How It Works
Transform your security company's online presence by automatically requesting Google reviews from clients right after completing installations, patrols, or maintenance services. This intelligent system monitors service completion events and sends timely, personalized review invitations via email or SMS while the positive experience is fresh in your clients' minds. Built specifically for security companies—from alarm installation to guard services—this automation eliminates manual follow-up tasks, increases review volume by up to 300%, and helps you dominate local search results. The system intelligently spaces requests, tracks responses, and ensures compliance with Google's review policies, making reputation management effortless while your team focuses on protecting clients.
The Trigger
When a security service job is marked as complete in your scheduling or CRM system—such as an alarm installation, security assessment, patrol completion, or maintenance visit—the automation immediately activates to initiate the review request sequence.
The Action
The system automatically sends a professionally crafted, personalized email or SMS to the client containing a direct link to your Google Business Profile review page. The message thanks them for their business, references their specific service, and makes leaving a review effortless with a single click. Follow-up reminders are scheduled if no action is taken within a specified timeframe.
Common Use Cases in Security
- Alarm installation companies automatically request reviews after system activations and customer training sessions complete, building credibility for their installation quality and customer service
- Security guard services send review requests after completing special event security assignments or rotating guard shifts, showcasing their professionalism and reliability
- Residential security system providers trigger review requests following annual maintenance visits and system upgrades, maintaining positive relationships and encouraging referrals
- Commercial security consultants request reviews after completing security assessments and implementing recommended solutions, demonstrating expertise to corporate prospects
- Access control specialists automatically solicit feedback after keycard system installations and employee training sessions, highlighting their technical capabilities
- Video surveillance companies send review invitations following camera installation projects and remote monitoring setup, proving their installation quality and support responsiveness
- Mobile patrol services request reviews after completing nighttime property inspections and incident responses, building trust with property management companies
- Locksmith and security companies trigger review requests after emergency lockout services and lock replacement jobs, capitalizing on customer relief and satisfaction
Results You Can Expect
Dramatically Increase Review Volume
Automated requests capture clients at peak satisfaction moments right after service completion, when they're most likely to share positive experiences. Security companies typically see review volume increase from 2-3 per month to 8-12 per month within the first 90 days, building social proof that converts more prospects.
Eliminate Manual Follow-up Tasks
Remove the burden of manually tracking completed jobs and remembering to send review requests. Your team no longer needs to maintain spreadsheets, send individual emails, or make follow-up calls. The system handles everything automatically, freeing technicians and office staff to focus on security operations and customer service.
Improve Local Search Rankings
Google's local search algorithm heavily weights review quantity, recency, and rating. Consistent review generation keeps your security company appearing in the top 3 local map results, increasing organic visibility by an average of 40% and driving more inbound leads without additional advertising spend.
Accelerate Sales Conversion Rates
Prospects researching security services read an average of 10 reviews before contacting companies. A steady stream of recent, detailed reviews builds immediate trust and credibility, reducing sales cycle length and increasing conversion rates. Security companies with 50+ reviews close 25% more deals than competitors with fewer than 20 reviews.
Capture Feedback While Fresh
Timing is critical—clients contacted within 2 hours of service completion respond at rates 3x higher than those contacted days later. Automated systems ensure perfect timing every time, capturing authentic experiences while details are vivid and emotions are positive, resulting in more detailed and persuasive reviews.
Maintain Consistent Brand Image
Every client receives professionally crafted, on-brand communication regardless of which technician completed their service. Eliminate inconsistent manual messages that may miss key information or violate Google policies. Standardized templates ensure compliance, professionalism, and optimal review generation across all customer interactions.
Frequently Asked Questions About This Automation
The optimal time is within 1-2 hours after service completion while the positive experience is fresh. Research shows review request response rates drop by 50% after 24 hours. Automated systems can send requests immediately when your technician marks the job complete, capturing peak satisfaction moments.
Set Up Automated Review Requests in Minutes
Stop doing manual work that software can handle. Fieldproxy makes it easy to set up this automation and dozens more - no coding required. Our AI builder helps you customize everything to match your exact business process.
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