Hundreds of venues, and a show that has to start on time.
Fieldproxy runs service on projection, audio and playback estates: which screen, which server, what firmware, and who can get there before the show. Change the escalation rules yourself as the estate grows.
Showtime rule created
Three-hour window sets priority
Nearest engineer routed
Distance and skill both considered
Venue kept informed
Status sent without a phone call
Live in
Built your way
Built for an estate with a clock on it
Screen-level assets, showtime priority, and remote triage before the van moves.
Asset register by screen
Projector, server, audio chain and lamp hours held per screen, per venue, with full intervention history.
Showtime-aware priority
A fault before a show is not the same as a fault after close. Priority and routing follow the schedule.
Remote triage first
Capture logs and evidence before rolling a van, so the engineer who does travel arrives with the right part.
Chain and venue hierarchy
Report by exhibitor, region and venue, with contracted response measured per chain.
Spares at the venue
What is held on site versus in the van, consumed against the job.
Response by chain
Contracted response measured per exhibitor, not averaged across the estate.
Shaped to your trade
Your business doesn't run like the template. Neither does Fieldproxy.
Cinema exhibition
Projection and audio uptime across screens, with showtime-driven response.
Broadcast and playout
Playback estate service with firmware and configuration tracked per unit.
AV and live venues
Installed AV maintained across sites with evidence of attendance.
Platform
The platform underneath
Every part of the operation, ready to shape to how you run.
Asset Management
Track equipment, service history, warranties, and maintenance schedules.
Dispatching & Scheduling
Smart routing, drag-and-drop, GPS tracking, the right tech every time.
Customer Communications
Automated SMS, email, and WhatsApp, branded and 2-way.
Reporting & Dashboards
Revenue, utilization, SLAs, and leaderboards, live, no spreadsheets.
Integrations
Plays nicely with the tools you already use
Fieldproxy sits in the stack you already run, rather than replacing it.
Jira Service Management
Fault intake
Microsoft Teams
Venue escalation
Salesforce
Chains, venues and contracts
Twilio
Venue status messages
Power BI
Estate uptime reporting
Zapier
Anything else
AI agents
What the AI agents do here
The repetitive half of the work, handled. Your team keeps the judgement.
Text Agent
Answers the venue's inbound message against the real job record and reschedules without a coordinator.
Dispatch Agent
Reroutes engineers in real time as faults land before showtimes across the estate.
Knowledge Agent
Pulls the fix for that exact projector model from your own documentation while the engineer is still on the phone.