The email thread lives on the job, not in someone's Outlook.

Connect your mailboxes and every message with a customer shows up inside their record: the full history, who owes a reply, what is unread, which attachments arrived. Reply from the job. AI summarises the long thread, drafts the response, sorts what just landed, and picks the right template. And when you want it handled without you, the text agent answers inbound email on its own.

Plain English

Threads on the record

Every message to and from that customer, in order

Reply from the job

Inline composer on the message timeline

Nothing forwarded

The history stops living in one person's inbox

Live in

Immediateno forwarding, no digging

Built your way

Email, treated as part of the job

Not a separate tool your team alt-tabs to, and not a mailbox rule. The conversation sits where the work sits.

Threads inside the record

The same element works two ways: an email history on a contact, job or customer screen, or a standalone inbox with search and a compose button. Rows read like a real inbox line, unread state, a preview of the newest message, who owes a reply, attachment and delivery-failure signals.

Your existing mailboxes

Connected over IMAP and SMTP, so it is the address your customers already write to. An admin sets them up once in the portal; your team just sees the threads.

Summarise the long thread

The escalation that ran to forty messages across three people, reduced to what was agreed and what is still open, before you join the call about it.

Draft the reply

AI writes the response in your template and your tone, and a person sends it. The draft is a starting point, not an outbound message.

Classify what lands

Quote request, complaint, supplier invoice, scheduling change. Sorted as it arrives so the right person sees it rather than everyone seeing everything.

Templates that suggest themselves

AI produces a template from how you already write, and picks the right existing one for the thread in front of you.

The attachment becomes the job

The PO, the site instruction, the signed quote: read out of the email and filed against the work, instead of re-saved by hand and re-uploaded.

Findable a year later

Because the thread is on the record rather than in a mailbox, the person who answers the query in twelve months is not the person who has to remember it.

Answered on its own, when you want

The text agent handles inbound email end to end: it reads the message, finds the job, and replies. Anything that moves money or cancels work stages a preview and waits for a typed confirmation.

Shaped to your trade