FieldproxyFieldproxy

AI scheduling and dispatch

AI scheduling and dispatch software for field service.

It builds tomorrow's board, sends the right technician, and rebuilds the day when someone calls in sick or the weather turns. You approve every change. Part of Fieldproxy, set up to how you already work.

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What it does

The dispatcher's morning, done before 7am.

The AI works on your real jobs, crews and rules, not a demo dataset. These are the jobs it takes off the office.

Builds tomorrow's board

Takes the open jobs, time windows and crews and lays out the day, grouped by area so trucks aren't crossing town.

Picks the right technician

Weighs skills and certifications, distance from where each tech actually is, the parts in their van and overtime cost.

Rebuilds the day when someone's out

A tech calls in sick: their jobs are redistributed across the team in one go, with the reasoning shown.

Reschedules around the weather

Rain or a storm wipes out a day: the affected visits move to the next workable slots across the week.

Plans the route

Orders each tech's stops by real drive time, with time windows and must-do-first jobs pinned.

Tells the customers

Everyone whose visit moved gets the new time, so the office isn't fielding the calls.

How a change happens

It proposes. You approve.

Nothing moves on the board until a person says so.

  1. 1

    Something changes

    A sick call, an emergency job, a storm, or just tomorrow's open jobs waiting to be planned.
  2. 2

    The AI proposes the new day

    Who goes where and in what order, with the reasoning: skills, distance, parts, workload and cost.
  3. 3

    You approve, everyone's told

    Techs get the update on their app and customers get their new time.

The rules it follows

Your dispatch rules, not a generic optimiser.

Because Fieldproxy is set up to your process, the AI schedules by the rules you already use.

Skills and certifications

Only qualified techs get gas, refrigeration, electrical or inspection work, whatever your trade requires.

Areas and time windows

Customer time windows, service areas and must-do-first jobs are held, not traded away for a shorter route.

Contracts and SLAs

Contract customers and SLA deadlines come first, and preferred technicians stay with their accounts.
How the dispatch agent picks a technician →Field service management software →Dispatch from ChatGPT or Claude →

Questions

AI scheduling and dispatch, answered.

What is AI scheduling software for field service?

AI scheduling software builds and maintains the technician schedule for you: it lays out tomorrow's jobs by crew, area and time window, and rebuilds the plan when something changes, such as a sick technician, an emergency call or bad weather. In Fieldproxy you review and approve the changes before they go to the team.

What is AI dispatch?

AI dispatch means software choosing which technician goes to which job. Fieldproxy's dispatch agent weighs each technician's skills and certifications, current location and drive time, the parts in their van, workload and overtime cost, then assigns the job and logs why it chose that person.

Does the AI change the schedule without asking?

No. Fieldproxy proposes the new board or assignment, shows why, and a person confirms it before anything reaches the team.

Can AI reschedule jobs when a technician calls in sick?

Yes. Tell it who is out and it redistributes that technician's jobs across the rest of the team based on skills, location and capacity, shows the proposed day, and texts the affected customers once you approve.

Is AI scheduling a separate product?

No. It is part of Fieldproxy's field service management software, alongside jobs, the technician app, quotes and invoices. Plans start at $649 a month per company with unlimited users, and AI credits are charged separately.

Can I schedule and dispatch from ChatGPT or Claude?

Yes. Through Fieldproxy's MCP server you can ask ChatGPT, Claude or Microsoft Copilot to plan routes, find the nearest available technician or reschedule a batch of jobs, and every change is confirmed before it is made.

See it schedule your day.

A 30-minute call on how you dispatch today. We configure it within 48 hours and show the AI planning your real board.

Book demoSee pricing