FieldproxyFieldproxy

AI receptionist for contractors

The AI receptionist that books real jobs.

It answers every call, knows the customer and their jobs, and books straight into your technicians' actual schedule. Built into Fieldproxy's field service software, set up to how you already work.

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What it does

Every call answered, every job booked.

Missed calls are missed jobs. The receptionist picks up, recognises the customer and does the booking, inside the same system your crews work from.

Answers every call

During the day, after hours and when the office is on the other line. No voicemail, no missed jobs.

Knows who's calling

Recognises existing customers by their number and sees their sites, open jobs and history before it says a word.

Books into the real schedule

Offers times that actually exist on your board, reads the booking back to the caller and puts the job in.

Answers where's-my-tech

Tells a customer when their technician is due and whether the job moved, from the live schedule.

Hands over to a person

Emergencies, complaints or anything you choose go straight to someone on your team, with the context.

Writes it all down

Every call gets a summary and outcome on the customer record, so nobody asks the customer twice.

A call, start to finish

From ring to booked.

  1. 1

    It picks up

    Recognises the number, greets the customer by name and sees their sites and open jobs.
  2. 2

    It sorts the request

    New job, reschedule, ETA, quote question or emergency. Emergencies and anything you choose go to a person.
  3. 3

    It books and confirms

    Offers a real slot, reads the booking back, puts the job on the board and logs a summary on the record.

Why inside the FSM

A receptionist that can see your schedule.

Most AI receptionists are a separate tool that takes a message or books into a calendar. Ours is part of the field service software, so the booking it makes is a real job on a real technician's day.

Your hours, your rules

Business hours, after-hours handling and on-call routing set the way you run.

Calls, texts and email

Voice, SMS and email agents work from the same customers and schedule.

Joined to scheduling

Bookings land where the AI scheduler and your dispatchers can see them.
The voice agent →AI scheduling and dispatch →Field service management software →

Questions

AI receptionist for contractors, answered.

What is an AI receptionist for contractors?

An AI receptionist for contractors is an AI voice agent that answers your business phone, works out what the caller needs, and books or updates jobs. Fieldproxy's AI receptionist is part of its field service management software, so it recognises existing customers, sees their jobs and books into your real schedule instead of just taking a message.

How is it different from a generic AI receptionist or answering service?

A generic AI receptionist takes messages or books into a calendar it cannot see past. Fieldproxy's receptionist works inside your field service software: it knows the caller's sites and job history, offers times that are actually free on your technicians' schedule, and leaves a summary on the job record.

Can the AI receptionist book jobs after hours?

Yes. You set business hours and after-hours rules. Out of hours it can book routine work, take the details for the morning, or route genuine emergencies to your on-call person.

What happens when a caller needs a real person?

The AI hands the call over to someone on your team, with the context of the conversation, for emergencies, complaints or any situation you choose.

Does it answer texts and emails too?

Yes. Fieldproxy has text and email agents as well as the voice agent, working from the same customer records and schedule.

How much does an AI receptionist cost with Fieldproxy?

The AI receptionist is included in Fieldproxy's field service software, with plans from $649 a month per company and unlimited users. AI usage is charged separately as AI credits.

Hear it answer your phone.

A 30-minute call on how your calls come in today. We configure it within 48 hours and show the receptionist booking into your real schedule.

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