You built the machine. Now you are accountable for it on someone else's floor.
Fieldproxy runs service on your installed base: which unit is where, what revision it is on, who last touched it, and what the contract says you owe. Change a form, a stage or an SLA rule in plain English and it is live the same day.
Serial-level asset records
Every unit, its revision, and where it is installed
History on the job screen
Past faults, parts and engineers, in the field app
Live for every engineer
Open and future jobs both
Live in
Built your way
Built for servicing what you manufactured
The installed base is the product. This runs it.
Installed base by serial
Every unit you shipped, its revision level, install site, and full intervention history, kept per serial rather than per customer.
Contract and warranty entitlement
What the customer is owed, checked before the engineer quotes. Warranty, AMC, and out-of-contract priced differently on the same job type.
Engineer dispatch to customer sites
Assign on skill and machine family, not just postcode. The engineer who knows that model gets the call.
Service reports the customer signs
Findings, parts consumed, readings and photos, signed on site and filed against the serial.
Spares against the serial
Parts consumed recorded per unit, so recurring failures surface per model rather than per invoice.
First-time fix by model
Measured per machine family and per engineer, with the reason a second visit was needed.
Shaped to your trade
Your business doesn't run like the template. Neither does Fieldproxy.
Printing and packaging machinery
Commissioning, breakdown response, and consumable schedules per installed press.
Industrial pneumatics and filtration
AMC visits, readings, and part replacement history against every unit.
Process and lab equipment
Calibration intervals and compliance evidence tied to the serial.
Platform
The platform underneath
Every part of the operation, ready to shape to how you run.
Asset Management
Track equipment, service history, warranties, and maintenance schedules.
Work Orders
Create, assign, track, and close every job, priority-aware and SLA-safe.
Spare Parts & Inventory
Truck-level inventory, reorder points, POs, and supplier sync.
Contracts & Invoices
Recurring billing, payment tracking, and QuickBooks/Xero sync.
Integrations
Plays nicely with the tools you already use
Fieldproxy sits in the stack you already run, rather than replacing it.
SAP
Service orders and spares
Salesforce
Accounts and entitlement
QuickBooks
Invoicing and warranty credits
DocuSign
Service report sign-off
Power BI
Installed-base reporting
Zapier
Anything else
AI agents
What the AI agents do here
The repetitive half of the work, handled. Your team keeps the judgement.
Document Intelligence
Reads the inbound PO or breakdown email into a job on the right serial, with the fault text already filled in.
Vision Agent
Reads a photo of the machine plate or error screen and files the model, serial and code onto the job.
Knowledge Agent
Answers the engineer from your own service manuals for that model, on site, without a call to the office.