How to Automate SLA-Based Dispatch
Never miss an SLA again. Learn how to automatically dispatch field technicians based on Freshdesk priority levels and response time requirements.
SLA Timer Running
Priority ticket created
Auto-Dispatched
Nearest technician assigned
SLA-Based Dispatch Rules
Configure different dispatch behaviors for each priority level
How to Set Up SLA-Based Dispatch
Configure automatic dispatch based on your SLA requirements
Connect SLA Policies
Link your Freshdesk SLA policies to Fieldproxy. Map priority levels to response time requirements.
Set Dispatch Triggers
Configure when auto-dispatch kicks in - immediately for urgent, or at specific SLA thresholds for others.
Define Assignment Logic
Set rules for technician selection - nearest available, most skilled, or round-robin within territory.
Enable Escalation Alerts
Get notified before SLA breaches. Auto-reassign if assigned technician cannot respond in time.
Why Automate SLA-Based Dispatch?
95% SLA Compliance
Automated dispatch ensures technicians are assigned before SLA timers expire.
Smart Prioritization
Urgent tickets automatically jump the queue and get immediate attention.
Optimized Routes
Dispatch considers technician location to minimize response times.
Proactive Alerts
Get warned before SLA breaches so you can take corrective action.
Ready to Hit 95%+ SLA Compliance?
See how automated SLA-based dispatch can transform your response times.
Book a Demo