How to Automate Customer Feedback Loop
Automatically collect customer feedback after every field service visit and sync it directly to Freshdesk tickets for complete service visibility.
Feedback Collection Options
Choose the feedback format that works best for your customers
Star Rating
Simple 1-5 star rating for overall satisfaction
NPS Score
Net Promoter Score to measure customer loyalty
Thumbs Up/Down
Quick binary feedback for fast responses
Open Comments
Free-form text for detailed feedback
How to Set Up Automated Feedback
Configure your customer feedback loop in four steps
Configure Survey Triggers
Set up when surveys are sent - immediately after job completion, next morning, or based on job type.
Customize Survey Questions
Design your feedback form - star ratings, thumbs up/down, NPS scores, or open-ended questions.
Set Up Response Routing
Route negative feedback to managers instantly. Positive feedback triggers review requests.
Sync to Freshdesk Tickets
All feedback automatically attaches to the original ticket for complete service history.
Why Automate Customer Feedback?
40% Higher Response Rates
Automated timing sends surveys when customers are most likely to respond.
Instant Issue Detection
Negative feedback triggers immediate alerts to service managers.
Complete Service History
All feedback linked to tickets and jobs for full context.
Review Generation
Route happy customers to leave Google or industry reviews.
Ready to Boost Your CSAT Scores?
See how automated feedback collection can improve your customer satisfaction.
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