Mobile Workforce Management

Mobile workforce management software that runs your field team, without tracking them all day.

Schedule and dispatch work to technicians, crews and subcontractors, and give them one app on Android and iOS that works offline: their jobs, forms, photos and signatures, GPS check-in on the job, timesheets and mileage. Match work to skills and certificates, see the team on a live map during working time, set what each role can see, and let everyone work in their own language, in 27 languages. Set up around your process and live within a day.

Get Demo See it change live

Field team · todayLive

Live map · own crew and subcontractors

4 records

Person

Now

Status

Sam C. · HVAC

Checked in · Harbour Point

On site 42 min

On the job

Priya S. · Electrical

Driving · 11 min away

Next: Elm Street Clinic

On my way

Dev K. · HVAC

Gas certificate expires Friday

2 gas jobs this week

Needs cover

Coastline Mechanical

Subcontractor · partner portal

Offered WO-90533

No answer 25 min

Certified people on certified work.

Approved by the dispatcher, and undoable.

Dispatch Agent

Watching

Task

What it checked

Dev's gas certificate lapses Friday: 2 jobs need a certified tech

Priya holds the certificate and has room Thursday

Coastline has not answered; next sub in line is Ridge

Action

3 changes ready to approve

Move 2 gas jobs to Priya; offer WO-90533 to Ridge.

What it is

Mobile workforce management, for teams whose work is the job.

Mobile workforce management (MWM) software plans, sends and checks the work of people who are not at a desk: who goes where, what they need when they get there, what they did, and how long it took. Some tools stop at a time clock and a shift rota. Field service teams need more, because the work is a job at a customer's site with equipment, forms, parts and an invoice at the end. Fieldproxy covers the team and the job in one system.

The technician app

One app for the whole day, signal or no signal.

Native apps for Android and iOS, phones and tablets. What each person sees is set up around your process, not a generic template.

Today screen

The day's jobs in order, route miles and the next stop, with buttons to call, text, get directions or tap On my way, which texts the customer a tracking link.

Works offline

Jobs, forms, photos and signatures are saved on the phone and sync when signal returns, so basements and rural sites are not a problem.

The job, step by step

Site notes, the equipment and its history, the checklist, parts, and for a project, which phase this visit is.

Talk instead of type

The technician says what was done; the app turns it into parts, labour and a note to check before saving.

Quote, invoice and get paid

Good, better and best options on the phone, an invoice, and payment by Tap to Pay or a payment link.

Changes without an app update

Add a field or a step and it reaches every phone on the next sync, with no app store review.

Technician app Today screen with jobs, route miles, a route card and the next job with Call, Text, Directions and On my way — The technician's day on one screen.

Technician app job screen with the Travel, Work, Sell, Pay and Close step bar — One job screen, step by step.

Field service app for technicians

Scheduling and dispatch

Work sent to the right person, approved before it moves.

The office plans the team on a board and a map. AI suggests; the dispatcher decides.

Suggested technicians

Each unassigned job gets suggestions by skill, certificate, location, workload and availability, with the reasons shown.

Best order for the day

Re-sequence a technician's stops to cut drive time, preview the new start times, then apply.

Approval and undo

Changes made by the AI wait for approval, and any move can be undone.

Clashes caught at assignment

Double-bookings, and jobs given to someone without the required certificate, are flagged before they are saved.

Crews and recurring work

Assign a crew or one person, and recurring visits fit around reactive work without overbooking.

The customer is kept informed

Assigned, on-the-way and arriving messages go out automatically as the schedule changes.

Schedule in Map mode: day timeline beside a map with each technician's road route and stops in order with drive times — Schedule and map side by side.

Schedule board with suggested technicians and scores for unassigned visits, each with an Assign button — Best-technician suggestions for unassigned work.

AI scheduling and dispatch software

GPS check-in, timesheets and mileage

Time recorded on the job, checked against GPS.

There is no separate time clock to keep in step. The check-in on the job is the timesheet line.

Geofenced check-in

Each site has a pin and a fence. Check-in and check-out on the job record the time, the position and the distance from the site, offline too.

Hard block or soft flag

Where GPS is reliable, check-in outside the fence can be blocked. On big or indoor sites it goes through, marked off site, with a reason.

Timesheets checked for you

Claimed hours sit beside on-site time. Lines inside your tolerance are approved; only the mismatches go to a manager.

Mileage from trips

Working trips are logged from the phone with their distance and the jobs they served, and roll into a claim a manager approves.

To payroll

Approved hours export by person, job and pay code in the columns your payroll provider imports.

Job cost from the same hours

Labour on each job uses the approved hours, so the margin you see matches what you paid.

GPS timesheet verification and mileage How to prove a technician was on site

Skills and certifications

Qualified people on the work that needs them.

Gas, refrigeration, electrical, inspection: the qualifications your work depends on, kept on each person.

Skills on each person

Trades and the equipment each person is trained on, from your own skills list, plus preferred technicians per customer.

Certificates with expiry dates

Each certificate is stored with its expiry. Expired and expiring ones are listed for the office.

Used at dispatch

Suggestions only include qualified people, and assigning a job to someone without the certificate is flagged.

Subcontractors too

Subcontractor insurance and documents are tracked the same way, and an expired document holds back new work.

Team compliance list of expired and expiring technician certifications and subcontractor insurance — Certifications and insurance, with expiry dates.

Forms, photos and signatures

Your forms on the phone, finished before the job closes.

Paper forms come in as mobile checklists with the same questions in the same order.

Your checklists

Pass, fail or not applicable, readings, dropdowns and notes, with conditional questions that appear only when they apply.

Photos with rules

Required before and after photos, marked up on the phone, and checked on site for whether they show the right thing.

Signatures

The customer signs on the phone; the signature is stored with the time and the job.

Required means required

A job cannot be completed while a required item, photo or signature is missing.

Technician app checklist with a required pass, fail or not applicable item — Checklist items one at a time; required items gate Complete.

Job forms tab with the required pre-job safety checklist and job completion walkthrough completed by the technician, with signatures — Completed and signed forms on the job.

Job checklists and forms Require before and after photos

Live map and team messages

Where the team is, and what is going wrong.

The office sees the field without ringing round, and the field hears about changes without a phone tree.

Live map

Technician positions during working time, the jobs still to do today and a team panel with each person's status and next stop.

Notes and @mentions on the job

Mention a teammate or the office in a note on the job and they get a notification, so the conversation stays with the work.

Notifications to the phone

New assignments, schedule changes and customer replies reach the technician's app as they happen.

Slack, if you use it

Job events can post to your Slack channels for the office and team leads.

Live map with technician positions, unassigned visits and a team panel with status and next stop — Live map: where everyone is and what needs attention.

Slack integration

Roles, permissions and languages

Each person sees their part, in their own language.

One system for the office, technicians, subcontractors and customers, without everyone seeing everything.

Permissions by role

What each role can see and change, down to the screens it uses: who sees prices, who can close a job, who can approve a timesheet.

Prices hidden where needed

Technicians can work a job without seeing what the customer pays; subcontractors see their payout, not your price.

27 languages

Each person picks their language on the web and in the app, including right-to-left Arabic, on the same data.

No per-seat cost

One price per company with unlimited users, so adding seasonal staff or subcontractors does not add seats.

Multilingual field service software Hide prices from technicians

Subcontractors alongside your crew

Your crew and your subcontractors on one schedule.

Many field teams are part employee, part subcontractor. Managing them in two systems is where jobs get lost.

Offer, then escalate

Offer a job to subs one at a time in your order, or to all at once with the first to accept winning. No answer in time and it moves on.

Their own portal

Subs accept work, upload documents and update jobs in a partner portal. They see their own jobs only.

Your forms, not theirs

Subs fill in your checklists and required photos, so their work comes back in the same format as your crew's.

Reviewed, then billed

Their photos and notes land on the same job; you review and approve, and it is billed to your customer.

Subcontractors board with offers out, counter-offers, no taker, accepted, scheduled, submitted for review, approved and billed columns — Offers, reviews and payments on one board.

Subcontractor portal home with a new work order to accept, capacity, payments and compliance documents — The subcontractor's own portal.

Subcontractor management Subcontractor jobs without an app

What is tracked, and what is not

Location during work time. Not all day.

Field teams accept location tracking when it is clearly about the work. This is what Fieldproxy records, and what it does not.

Recorded

Position, time and distance from the site at check-in and check-out on each job.
Working trips during the hours you agree at setup, for example from the first check-in to the last check-out of the day, for mileage and the live map.
The time and position stored with photos and signatures on a job.

Not recorded

Location on days off, overnight or after the last job of the day.
Continuous vehicle telematics such as speed or harsh braking. That is a fleet tracking tool, not this.
Anything outside the rules you set and tell your team about.

Rules on recording employee location differ by country and state. Tell staff before you roll it out and keep a written policy; we help with the settings, not the legal advice. Technicians can be given a view of their own check-ins and approved hours, so a dispute starts from the same facts. More in GPS timesheet verification.

Choosing a tool

Which kind of workforce software do you actually need?

Three kinds of product answer to 'mobile workforce management'. They suit different teams.

A time clock and shift app

Pick this when your people work shifts rather than jobs: clock in, a rota, team chat and simple forms. It usually has no quotes, invoices, assets or customer portal, so field service work ends up in a second system.

An enterprise field service suite

Pick this when you already run that vendor's CRM or ERP and have an internal team and partner budget to configure it. Expect a longer project before the field team uses it.

Field service software set up around you

Pick Fieldproxy when your team does jobs at customer sites and you want scheduling, the technician app, time, subcontractors, invoicing and the customer in one system, built around your process and live within a day.

Also see: field service app for technicians · scheduling and dispatch · energy and utilities · moving off your current software

Plain English

Describe the change. It goes live.

Mobile Workforce ManagementPlain English

Certificate rule added

Boiler jobs need an in-date gas certificate

Expiry warning

30 days ahead, to you

Checked at assignment

From today's board on

Live in

Under a minutepreviewed, then confirmed

Built your way

Everything a field team needs, set up around how yours works.

The app, the board, the time and the rules are configured to your process, and changed in plain English when it changes.

Android and iOS app

Offline jobs, forms, photos and signatures.