Facilities Management Industry Benchmarks 2025
See how your facilities management company compares against 2,000+ businesses
First-Time Fix Rate
68%
Top 25%: 82%+
SLA Compliance
89%
Top 25%: 97%+
Technician Utilization
71%
Top 25%: 84%+
Average Response Time
4.2 hrs
Top 25%: 1.8 hrs
Customer Retention
92%
Top 25%: 98%+
Compare your field ops to 2,000+ companies
See exactly where you stand against industry peers in your region. Get personalized insights to improve your operations.
About Your Company
Your Metrics
Enter at least 2 metrics to see your benchmark comparison. The more you enter, the better your insights.
Jobs completed on first visit
Average time to reach job site
Average time per job
Billable hours vs available hours
Jobs completed vs scheduled
Annual revenue per technician
Customers who return for repeat service
Time from request to technician dispatch
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