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Fieldproxy vs the alternatives

The AI-native Salesforce Field Service alternative that fits your exact workflow

Salesforce Field Service is built for enterprise field service orgs already running on salesforce crm, 500+ technicians. Fieldproxy molds to your exact operation, describe a change in plain English and it's built in minutes, not months, with AI agents running dispatch, quoting, and customer comms.

AI Agents for dispatch + customer commsAI-driven customization for everything else

Trusted by 450+ field service teams

Curefoods
Indigo Paints
BIC
ATPRO
SAFE Pest Control
QPMS
87%
time saved on scheduling
120%
increase in jobs completed
Days
to match your exact workflow, not months
450+
companies trust Fieldproxy

Fieldproxy vs Salesforce Field Service at a glance

Where the two platforms differ on the decisions that actually move ROI.

Pricing
Fieldproxy
Transparent per-user pricing, tailored to your ops
Salesforce Field Service
$150-$300/user/month (FSL) + Salesforce license stack + $50,000-$500,000+ (Salesforce SI partner required) setup
Implementation
Fieldproxy
days
Salesforce Field Service
6-18 months
AI Agents
Fieldproxy
Voice + chat for dispatch, quoting, comms
Salesforce Field Service
Limited (add-on)
AI-driven customization
Fieldproxy
Describe a change in plain English → built live
Salesforce Field Service
No, requires PS hours or admin clicks
Multi-vertical support
Fieldproxy
Any service business
Salesforce Field Service
Cross-vertical via Service Cloud customization (SI-heavy)
Custom mobile apps
Fieldproxy
Per role and per industry
Salesforce Field Service
Standard mobile app
Contract terms
Fieldproxy
Annual
Salesforce Field Service
Annual contract, sales-led, multi-year discounts

Where Salesforce Field Service struggles

Honest gaps we hear about from teams currently using Salesforce Field Service.

Total cost of ownership scales fast, Salesforce + FSL license + SI fees + Lightning Console complexity adds up to $300

$1,000 per user effective monthly cost

Implementation requires 6

18 months and a certified Salesforce partner, no self-service customization

Built for enterprises already on Salesforce, overkill for mid

market FSM teams (10-500 technicians) that just want field operations to work

What Fieldproxy does instead

How each gap is addressed natively in the Fieldproxy platform.

AI Agents, voice and chat agents for dispatch, quoting, and customer comms, built

in (not a separate Einstein add-on)

AI

driven customization, describe a workflow change in plain English and the platform builds it (Lovable for FSM)

Live in days instead of 6

18 months, and total cost typically 70-85% lower for mid-market deployments

Real service teams run Fieldproxy their way

From single-trade shops to multi-site operations, each configured to its exact workflow, not a template.

Qube Cinemas
Qube Cinemas
Installs & maintenance
2,000+
sites managed

Rebuilt cinema install + maintenance coordination across thousands of sites.

Read their story
Safe Pest Control
Safe Pest Control
Pest management
+85%
jobs completed

Recurring visits and service records, run their way end to end.

Read their story
Curefoods
Curefoods
Multi-location F&B
98%
equipment uptime

Kitchen-equipment maintenance across hundreds of cloud kitchens.

Read their story

Salesforce Field Service pricing vs Fieldproxy pricing

Lower per-user cost, a scoped one-time implementation, and you’re live in days.

Salesforce Field Service

The enterprise CRM-tied field service platform (formerly Field Service Lightning)

Pricing
$150-$300/user/month (FSL) + Salesforce license stack
Setup
$50,000-$500,000+ (Salesforce SI partner required)
Implementation
6-18 months
Contract
Annual contract, sales-led, multi-year discounts
Recommended

Fieldproxy

AI-native FSM with custom workflows

Pricing
Custom pricing tailored to your operation
Setup
Scoped, one-time
Implementation
days
Contract
Annual
Or browse our full pricing plans →

When to choose which

Fieldproxy isn't the right fit for everyone. Here's the honest take.

When Salesforce Field Service is the right choice

  • Deep Salesforce CRM integration
  • Enterprise-grade security and compliance
  • Massive partner ecosystem

When Fieldproxy is the right choice

  • AI Agents, voice and chat agents for dispatch, quoting, and customer comms, built-in (not a separate Einstein add-on)
  • AI-driven customization, describe a workflow change in plain English and the platform builds it (Lovable for FSM)
  • Live in days instead of 6-18 months, and total cost typically 70-85% lower for mid-market deployments
  • You need to scale beyond HVAC / Plumbing into adjacent verticals without re-platforming
  • You want transparent, lower per-user pricing, and changes that are included, not billed as professional-services projects

Switching from Salesforce Field Service to Fieldproxy

A guided three-step migration designed to minimise risk and downtime.

1

Free migration consultation

We map your existing Salesforce Field Service workflows to Fieldproxy and flag anything we'd recommend redesigning instead of porting like-for-like.

2

Data migration assistance

We help export and import your customer, job, and asset data from Salesforce Field Service, no spreadsheets or copy-paste required.

3

Parallel run period

Run both platforms in parallel for 2 weeks before fully cutting over, so your team gains confidence with no service interruption.

Frequently asked questions

About Fieldproxy as a Salesforce Field Service alternative.

Is Fieldproxy a good Salesforce Field Service alternative?
Yes, particularly if you need AI Agents, voice and chat agents for dispatch, quoting, and customer comms, built-in (not a separate Einstein add-on). Fieldproxy serves HVAC, Plumbing, Electrical, Telecom, Utilities, Manufacturing and any other service vertical with custom workflows, AI dispatching, and transparent pricing.
How does Fieldproxy pricing compare to Salesforce Field Service?
Salesforce Field Service pricing starts at $150-$300/user/month (FSL) + Salesforce license stack with $50,000-$500,000+ (Salesforce SI partner required) in setup fees. Fieldproxy uses transparent per-user pricing tailored to your operation, a scoped one-time implementation, and a faster time-to-live (6-18 months → days with Fieldproxy).
How long does it take to switch from Salesforce Field Service to Fieldproxy?
Most teams switch from Salesforce Field Service to Fieldproxy in 2-4 weeks. We provide free migration consultation, data export assistance, and a parallel-run period to minimise disruption.
Does Fieldproxy work for HVAC?
Yes. Fieldproxy is used by HVAC businesses ranging from 5 to 500+ technicians. Unlike Salesforce Field Service, the platform isn't locked into one vertical, it adapts to your specific HVAC operation.
Can Fieldproxy replace Salesforce Field Service for AI features?
Fieldproxy is AI-native in two specific ways Salesforce Field Service isn't. First, AI Agents handle dispatching, quote follow-up, customer comms, and route optimisation through voice or chat. Second, Fieldproxy uses AI-driven customization, operators describe a workflow change in plain English and the platform builds it live. It's the closest thing to Lovable, for FSM. Salesforce Field Service typically requires third-party AI add-ons for the first capability and has no equivalent of the second.
How quickly can I customize Fieldproxy compared to Salesforce Field Service?
Most workflow changes in Fieldproxy take minutes, describe what you want in plain English and the platform builds it. Salesforce Field Service typically requires either an admin's clicks across multiple config screens, or a paid professional-services engagement for anything non-trivial.
What customer support does Fieldproxy offer compared to Salesforce Field Service?
Fieldproxy provides hands-on customer success support during onboarding plus ongoing access to our customization team. No ticket queues, changes are a conversation, not a billable change-order.

Ready to see Fieldproxy in action?

Book a 20-minute demo. We'll show you what Fieldproxy looks like tailored to your operation, no generic product tour.

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