Privacy Policy

Last updated: 28 May 2026
Applies to: Fieldproxy web application, Fieldproxy mobile applications (Android & iOS), and related services (collectively, the “Service”).

This Privacy Policy explains how Fieldproxy Inc (“Fieldproxy”, “we”, “us”, “our”) collects, uses, discloses, and safeguards information when you use the Service. Fieldproxy is a business-to-business field service management and CRM platform. We process most personal data on behalf of our business customers (each, a “Customer”) who deploy the Service to their own employees, contractors, and end customers. In that context, the Customer is the data controller and Fieldproxy acts as a data processor.

1. Who this policy is for

Field users / app users , employees or contractors of a Customer who sign in to the Fieldproxy mobile app to receive work, capture data, and report progress.
Administrators , Customer staff who configure the platform from the web app.
End customers of our Customers whose details (name, address, contact, job history) are entered into the Service by a Customer.
Website visitors and prospects who interact with our marketing site.

2. Information we collect

2.1 Information you or your employer provides

Account information: name, email address, phone number, employee identifier, profile photo, role, and password (hashed).
Work data: job and task details, forms and form responses, customer records, invoices, attachments, notes, and other operational content entered into the Service.
Support communications: messages you send to our support team and any attachments.

2.2 Information collected from your device (mobile app)

Data	Android permission	Why we collect it
Precise & approximate location, including in the background	`ACCESS_FINE_LOCATION`, `ACCESS_COARSE_LOCATION`, foreground service of type `location`	To check-in/check-out at job sites, record visit routes, prove site attendance, calculate travel distance, and let administrators see the current location of field staff during their shift. Background location is only collected while you are on shift / clocked in, and is used solely for the field-operations purposes described in this policy. It is never sold and never used for advertising.
Photos and videos captured in-app	`CAMERA`	To attach site photos, proof-of-work, signed delivery images, and document scans to jobs and forms.
Audio recordings captured in-app	`RECORD_AUDIO`	To attach voice notes or audio responses to forms when a Customer has enabled such fields.
Files on device	`WRITE_EXTERNAL_STORAGE` / scoped storage	To let you attach existing files (photos, PDFs, documents) to a job or form, and to cache app data for offline use.
Push notification token, notification interactions	`POST_NOTIFICATIONS`, `WAKE_LOCK`, FCM permissions	To deliver job assignments, reminders, and operational alerts via Firebase Cloud Messaging.
Boot-completed signal	`RECEIVE_BOOT_COMPLETED`	To resume scheduled background sync and location tracking after the device restarts, when you have an active shift.
Device & diagnostic information	,	Device model, OS version, app version, language, time zone, IP address, crash logs, and performance metrics, used to keep the app stable and secure.

We do not access your contacts, SMS, call logs, calendar, browsing history, or health/fitness data. We do not use the camera, microphone, or location in the background without an active shift or an explicit user action that requires it.

2.3 Information collected automatically

Usage data: pages and screens visited, features used, timestamps, referring URLs, and approximate location derived from IP.
Cookies and similar technologies on our website and web app, to keep you signed in, remember preferences, and measure traffic.

3. How we use information

To provide, operate, and maintain the Service for you and your employer.
To authenticate users and secure accounts.
To enable location-based features such as check-in, route tracking, geofencing, and live location for administrators.
To send operational notifications (job assignments, reminders, status updates).
To respond to support requests.
To detect, prevent, and address fraud, abuse, and security incidents.
To improve and develop the Service, including aggregated and de-identified analytics.
To comply with legal obligations and enforce our terms.

We do not sell personal information, and we do not use personal information collected through the mobile app for advertising or for any purpose unrelated to providing the Service.

4. Legal bases (EEA / UK users)

Where the GDPR or UK GDPR applies, we rely on the following legal bases: performance of a contract with you or your employer; our legitimate interests in operating, securing, and improving the Service; your consent (for example, for certain sensor permissions on your device); and compliance with legal obligations.

5. How we share information

With your employer (the Customer). Data you create or that is captured about your work in the Service is visible to administrators of the Customer account that issued your login.
Service providers (sub-processors). We share information with vendors who help us run the Service, including cloud hosting, database, push notification (Google Firebase Cloud Messaging), background location SDK (Transistorsoft BackgroundGeolocation), error reporting, analytics, and email delivery providers. These providers are contractually bound to protect the information and use it only to provide services to us.
Integrations you enable. If you or your administrator connects a third-party integration (for example QuickBooks Online or a calendar or email provider), we exchange data with that integration as needed to make it work, under the integration provider's own terms and privacy policy.
Legal and safety. We may disclose information if required by law, subpoena, or other legal process, or to protect rights, property, or safety.
Business transfers. If Fieldproxy is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this Policy.
SMS / mobile opt-in data. Mobile phone numbers, opt-in consent, and any associated identifiers collected for the purpose of sending SMS notifications through the Fieldproxy SMS program are never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Information collected as part of the SMS opt-in process, including the consent record itself, is not shared with any third parties. This data is used only to deliver the SMS notifications described in our SMS Policy and to comply with carrier and regulatory requirements.

We do not sell personal information and do not share it for cross-context behavioral advertising.

6. Data retention

We retain personal information for as long as your employer maintains an active Fieldproxy account, and for a limited period afterwards as required to comply with legal obligations, resolve disputes, and enforce agreements. On termination, Customer data is deleted or anonymized within a reasonable period in line with our agreement with the Customer. You can ask your administrator to delete specific records at any time.

7. Security

We use industry-standard administrative, technical, and physical safeguards to protect personal information, including TLS encryption in transit, encryption at rest for sensitive secrets, access controls and audit logs, and isolation of Customer data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. International transfers

Fieldproxy Inc is a US corporation headquartered at 355 Bryant Street, Suite 403, San Francisco, CA 94107, USA. Our engineering, product, and support teams operate primarily from India, and personal information may be processed in countries other than the one where you live, including the United States and India. Where required, we use appropriate safeguards such as Standard Contractual Clauses for international transfers of personal data out of the EEA, the UK, or other regulated regions.

9. Your rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you;
Correct inaccurate or incomplete information;
Request deletion of personal information;
Object to or restrict certain processing;
Request portability of personal information;
Withdraw consent where processing is based on consent;
Lodge a complaint with your local data protection authority.

Because we act as a processor for our Customers, please direct most of these requests to your employer or the Customer that provided you with access to Fieldproxy. We will support them in responding. You can also contact us directly using the details below and we will route the request appropriately.

10. Permissions you can revoke at any time

You can revoke camera, microphone, location, notifications, and storage permissions at any time from your device settings. Note that disabling certain permissions (for example location while on shift) will prevent the corresponding features of the app from working.

11. Children

The Service is intended for use by businesses and their workforce. It is not directed at children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Account deletion

Field users typically have their accounts managed by their employer; contact your administrator to deactivate or delete an account. To request deletion of an account that you control directly, or to request deletion of data associated with you, email support@fieldproxy.com from the email address on the account. We will process verified requests within a reasonable time, subject to legal retention requirements.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date above. Material changes will be communicated through the Service or by email where appropriate.

14. Contact us

If you have questions about this Privacy Policy or our handling of personal information, contact us at:

Fieldproxy Inc
355 Bryant Street, Suite 403
San Francisco, CA 94107, USA
Email: support@fieldproxy.com
Website: https://www.fieldproxy.ai