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SMS Notifications Policy

Last updated: 25 May 2026

1. Program name and operator

The SMS program is called Fieldproxy Notifications. It is operated by Fieldproxy Private Limited (“Fieldproxy”, “we”, “us”, “our”).

2. Program description

The Fieldproxy Notifications program sends transactional and account notifications to users of the Fieldproxy SaaS platform. Message categories include:

  • Two-factor authentication codes , one-time passcodes to verify your identity when signing in.
  • Account and billing notifications , such as trial expiration reminders and payment reminders.
  • Operational alerts, sent to dispatchers when a customer requests a job or a technician completes a job.
  • Job assignment and schedule-change notifications , sent to field technicians to inform them of new assignments or changes to their schedule.
  • Occasional product update announcements , infrequent messages about new features or important platform changes.

3. How users opt in

Opt-in to receive SMS notifications happens during account creation on the Fieldproxy web app or during first login on the Fieldproxy mobile app. Users are presented with a consent checkbox and the following disclosure language:

“I agree to receive SMS notifications from Fieldproxy, including account alerts, two-factor authentication codes, job assignment updates, billing reminders, and occasional product announcements. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELPfor help.”
  • The consent checkbox is unchecked by default.
  • Account signup will not complete without the checkbox being explicitly checked.
  • When a user opts in, we store the consent record, the user's IP address, and a timestamp.

See an example of the consent UI at /sms-opt-in-example.

4. Message frequency

Message frequency varies based on your account activity.

5. Message and data rates

Message and data rates may apply.

6. How to opt out

You can opt out of SMS notifications at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message you receive from us.

After opting out, you will receive one final confirmation message acknowledging your request. You will not receive any further SMS messages from the Fieldproxy Notifications program unless you opt back in.

7. How to get help

You can reply HELP to any message to receive support contact information.

You can also reach our support team directly:

8. How to opt back in

If you have previously opted out and wish to resume receiving SMS notifications, you can reply START or UNSTOP to any previous message from us, or re-enable SMS notifications in your Fieldproxy account settings.

9. Supported carriers

The Fieldproxy Notifications program supports messages on all major US carriers, including AT&T, T-Mobile, Verizon Wireless, and others.

Carriers are not liable for delayed or undelivered messages.

10. Privacy

Mobile phone numbers, opt-in consent, and any associated identifiers collected for the purpose of sending SMS notifications through the Fieldproxy SMS program are never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Information collected as part of the SMS opt-in process, including the consent record itself, is not shared with any third parties. This data is used only to deliver SMS notifications and to comply with carrier and regulatory requirements.

For more information about how we handle your data, please see our Privacy Policy.

11. Contact