The sale is done. The customer's experience of you starts now.
Fieldproxy runs installation and after-sales service across a national customer base: slot booking, technician dispatch, first-visit completion and the follow-up. The customer knows what is happening without calling anyone.
Slot booking live
Two-hour windows, capacity-aware
Only real availability shown
Slots reflect technician capacity
Confirmation sent
Customer told without an agent
Live in
Built your way
Built for the visit after the sale
Slots, updates, first-visit completion and the parts that decide it.
Customer slot booking
Capacity-aware windows the customer picks themselves, so the call centre is not the booking system.
Updates without agents
Booked, on the way, completed. Sent automatically against the real job status.
First-visit completion
Measured per region, technician and reason, so the fix is a process change rather than a guess.
Parts and returns
Van stock, replacement parts and returns tracked against the job and the customer record.
Proof of delivery
Signature, photos and condition captured at the door and attached to the order.
Repeat-visit reasons
Why a job needed a second trip, per region and per product line.
Shaped to your trade
Your business doesn't run like the template. Neither does Fieldproxy.
Furniture and home
Assembly and installation slots with damage and returns handled on the visit.
Appliances and electronics
Warranty service across a national base with first-visit completion tracked.
Multi-site food and retail
Equipment service across branches with response measured per site.
Platform
The platform underneath
Every part of the operation, ready to shape to how you run.
Dispatching & Scheduling
Smart routing, drag-and-drop, GPS tracking, the right tech every time.
Customer Communications
Automated SMS, email, and WhatsApp, branded and 2-way.
Mobile App
Full field toolkit with offline-first capture, photos, and e-signatures.
Spare Parts & Inventory
Truck-level inventory, reorder points, POs, and supplier sync.
Integrations
Plays nicely with the tools you already use
Fieldproxy sits in the stack you already run, rather than replacing it.
Shopify
Orders into installation jobs
Salesforce
Customer and order records
Twilio
Slot confirmations and reminders
Stripe
Card and ACH payments
QuickBooks
Invoicing and returns credits
Zapier
Anything else
AI agents
What the AI agents do here
The repetitive half of the work, handled. Your team keeps the judgement.
Text Agent
Answers the customer's inbound message against the real job and reschedules the visit without an agent.
Calling Agent
Confirms tomorrow's appointments and recovers the no-shows before the technician wastes the trip.
Vision Agent
Reads the technician's photos for damage on delivery, so the claim is evidenced at the door.