Consumer and retail service

The sale is done. The customer's experience of you starts now.

Fieldproxy runs installation and after-sales service across a national customer base: slot booking, technician dispatch, first-visit completion and the follow-up. The customer knows what is happening without calling anyone.

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Consumer and retail servicePlain English

Slot booking live

Two-hour windows, capacity-aware

Only real availability shown

Slots reflect technician capacity

Confirmation sent

Customer told without an agent

Live in

Same dayno call centre

250+

field service teams

Days

to go live, not quarters

Unlimited

users on every plan

One

system underneath it all

Built your way

Built for the visit after the sale

Slots, updates, first-visit completion and the parts that decide it.

Customer slot booking

Capacity-aware windows the customer picks themselves, so the call centre is not the booking system.

Updates without agents

Booked, on the way, completed. Sent automatically against the real job status.

First-visit completion

Measured per region, technician and reason, so the fix is a process change rather than a guess.

Parts and returns

Van stock, replacement parts and returns tracked against the job and the customer record.

Proof of delivery

Signature, photos and condition captured at the door and attached to the order.

Repeat-visit reasons

Why a job needed a second trip, per region and per product line.

Shaped to your trade

Your business doesn't run like the template. Neither does Fieldproxy.

Furniture and home

Assembly and installation slots with damage and returns handled on the visit.

Appliances and electronics

Warranty service across a national base with first-visit completion tracked.

Multi-site food and retail

Equipment service across branches with response measured per site.

Platform

The platform underneath

Every part of the operation, ready to shape to how you run.

Integrations

Plays nicely with the tools you already use

Fieldproxy sits in the stack you already run, rather than replacing it.

Shopify

Orders into installation jobs

Salesforce

Customer and order records

Twilio

Slot confirmations and reminders

Stripe

Card and ACH payments

QuickBooks

Invoicing and returns credits

Zapier

Anything else

AI agents

What the AI agents do here

The repetitive half of the work, handled. Your team keeps the judgement.

Text Agent

Answers the customer's inbound message against the real job and reschedules the visit without an agent.

Calling Agent

Confirms tomorrow's appointments and recovers the no-shows before the technician wastes the trip.

Vision Agent

Reads the technician's photos for damage on delivery, so the claim is evidenced at the door.

Explore all AI agents →

See it on your service flow

Bring one product category and your slot rules. We will show you the booking and the completion view.