Field Dispatch Automation
Stop manually assigning technicians. Let intelligent dispatch automatically route Zendesk tickets to the right field tech based on skills, location, and availability.
How Smart Dispatch Works
Set up intelligent technician assignment in four steps
Define Skill Matrix
Set up technician skills and certifications in Fieldproxy for intelligent job matching.
Configure Dispatch Rules
Create rules that match ticket requirements to technician capabilities and availability.
Enable Location Routing
Activate GPS-based routing to assign the nearest qualified technician automatically.
Auto-Dispatch Active
Watch tickets flow into jobs and get assigned to the right technician instantly.
Why Automate Dispatch?
Intelligent assignment delivers measurable improvements
Optimal Assignments
AI matches the best technician based on skills, location, workload, and availability.
Reduced Travel Time
Location-aware dispatch cuts drive time between jobs significantly.
Balanced Workloads
Automatic distribution prevents technician burnout and underutilization.
Instant Assignment
Jobs assigned in seconds, not hours. No dispatcher bottleneck.
Intelligent Dispatch Rules
Configure multiple factors for optimal technician assignment
Skill-Based Matching
Match HVAC tickets to HVAC-certified techs, electrical to electricians, etc.
Proximity Priority
Assign to nearest available technician within service area.
Workload Balancing
Consider current job count and estimated completion times.
SLA Awareness
Prioritize urgent tickets with faster technician assignment.
Customer Preference
Honor preferred technician requests when possible.
Availability Windows
Respect technician schedules, time-off, and shift hours.
Industry Use Cases
See how different industries leverage smart dispatch
Emergency Dispatch
Urgent cooling failures auto-dispatch to nearest certified HVAC tech within 15 minutes.
Multi-Property Routing
Assign maintenance techs efficiently across multiple properties based on location clusters.
Skill-Based Assignment
Route network issues to networking specialists, hardware to hardware techs automatically.
Certified Technician Matching
Ensure only technicians with required certifications are assigned to specialized equipment.
Related Zendesk Automations
Extend your workflow with complementary automations
Ready for Smarter Dispatch?
Let AI handle technician assignment while you focus on growing your business. Set up intelligent dispatch in minutes.