Ticket Resolution Tracking
Stop manually closing tickets after field work. Let job completions automatically resolve Zendesk tickets with full service documentation attached.
How It Works
Automatic ticket resolution in four seamless steps
Link Tickets to Jobs
Jobs created from tickets maintain a permanent link back to the source ticket.
Technician Completes Job
Field tech marks job complete with notes, photos, and resolution details.
Status Syncs to Zendesk
Job completion triggers automatic ticket status update in Zendesk.
Ticket Resolved
Ticket closes with full resolution details, ready for customer notification.
Why Automate Resolution?
Close the loop between field and support automatically
No Manual Updates
Tickets resolve automatically when field work completes. No dispatcher intervention needed.
Complete History
Every job detail syncs to the ticket - photos, notes, parts used, time spent.
Accurate Metrics
Resolution time reflects actual service completion, not manual ticket updates.
Faster Closure
Tickets close within seconds of job completion, not hours or days later.
What Syncs to Zendesk
Complete job documentation automatically attached to tickets
Job Status
Completed, Incomplete, Rescheduled - maps to ticket status automatically.
Technician Notes
All job notes append to ticket as internal comments.
Photos & Attachments
Before/after photos and documents attach to the ticket.
Parts Used
List of parts consumed during service added to ticket.
Time Tracking
Actual time on site and travel time recorded on ticket.
Customer Signature
Digital signature captured syncs as ticket attachment.
Industry Use Cases
See how different industries benefit from auto-resolution
SLA Compliance
Accurate resolution timestamps ensure SLA metrics reflect actual service delivery.
Tenant Communication
Tickets auto-close with details so property managers can notify tenants immediately.
Audit Trail
Complete job documentation on tickets satisfies compliance and audit requirements.
Warranty Documentation
Service details synced to tickets provide warranty claim documentation.
Related Zendesk Automations
Build a complete support-to-field workflow
Ready for Automatic Resolution?
Stop manually updating tickets after every job. Let field completions automatically resolve Zendesk tickets with full documentation.