Utilities Smart Dispatch Agent
AI-powered job routing and technician scheduling
An intelligent dispatch agent that optimizes technician routes, matches skills to jobs, and dynamically adjusts schedules based on real-time conditions. Reduces drive time and improves first-time fix rates.
The Problem
Utility dispatchers manually assign jobs based on limited information, leading to inefficient routes, skill mismatches, and excessive overtime. Emergency calls disrupt carefully planned schedules.
The Solution
- 01Ask any question in plain English
- 02AI searches your actual manuals and history
- 03Get cited answers with source links
How It Works
Jobs Queue Up
Work orders flow in from customer calls, smart meters, and scheduled maintenance.
AI Optimizes
Agent considers location, skills, parts, priority, and traffic to build optimal routes.
Dynamic Adjustment
Real-time re-routing as emergencies and delays occur throughout the day.
Capabilities
Skill Matching
Matches technician certifications to job requirements
Route Optimization
Minimizes drive time with real-time traffic data
Parts Awareness
Checks truck inventory before assignment
Priority Balancing
Weighs emergencies against scheduled commitments
Customer Windows
Respects appointment times and SLA requirements
Load Balancing
Distributes work fairly across the team
ROI Impact
Real results from Utilities customers
Troubleshooting Time
First-Time Fix Rate
Truck Rolls
Tech Satisfaction
Real-World Examples
See how the agent automates field workflows
Build optimized routes for today. We have 47 open work orders and 8 technicians available.
**Route Optimization Complete** **Summary:** - 47 work orders assigned - 8 technicians deployed - Avg. jobs per tech: 5.9 - Estimated completion: 94% by 5 PM **Route Highlights:** **Mike Chen** (Senior, Gas Certified) - 6 jobs, 4.2 hrs drive time - Includes 2 gas leak priorities - Route: Downtown → Eastside → Industrial **Sarah Johnson** (Meter Specialist) - 7 jobs, 3.8 hrs drive time - All smart meter installations - Clustered in Riverside subdivision **Tom Williams** (General) - 5 jobs, 5.1 hrs drive time - Mix of reconnects and inspections - Rural route, longer distances [View full assignments →]
[Alert] Gas leak reported at 1847 Oak Street. Customer smells gas near meter.
**EMERGENCY RE-ROUTE INITIATED** **Incident:** Suspected gas leak **Location:** 1847 Oak Street **Priority:** P1 - IMMEDIATE **Response Target:** < 30 minutes **Nearest Qualified Tech:** Mike Chen - Gas Certified - Current location: 2.3 miles away - Current job: 80% complete - ETA to emergency: 18 minutes **Actions Taken:** 1. ✓ Mike notified via mobile alert 2. ✓ Current job marked for return visit 3. ✓ Customer at 1847 Oak called with safety instructions 4. ✓ Backup tech (David Park) on standby **Mike's Updated Route:** ~~Job #4: Meter read~~ → Rescheduled **NEW: Emergency - 1847 Oak St** Job #5: Reconnect (pushed 45 min) **Supervisor Notified:** Yes