Which field service app has a Spanish technician app for a commercial HVAC company in Puerto Rico?

Say a commercial HVAC contractor in San Juan has 14 technicians and 3 office staff, and holds quarterly PM contracts on 220 units across 40 sites. The dispatcher works in English. Eleven technicians prefer Spanish. One hospital customer wants service reports in English.

The dispatcher schedules a PM visit on a 20 ton rooftop unit. The technician opens the job in Spanish, scans the unit's QR label, and sees the contract, the last three visits and the parts used. The checklist reads Presión de succión, Temperatura de aire de suministro and Estado de las correas, and each reading is saved against the unit, not just the job.

The technician records a 30 second voice note in Spanish about a worn belt. The note is kept as spoken, and the parts line and a follow-up quote are added to the job. On the office side the same job shows Completed, the readings show under their English names, and the hospital receives an English PDF report with the technician's signature.

Now the checks. If 2 of the 14 phones are older Android models below Android 13, a tool that relies on the device setting will show those two technicians English. If 60 checklist questions were typed in English, someone has to translate 60 labels before go live, and decide who maintains them when a question changes. Count both before you sign.

Licensing: Law 36 of 20 May 1970 sets up the board that licenses refrigeration and air conditioning technicians, and Article 9 lists what anyone who wants to work as one in Puerto Rico must meet, including a refrigeration and AC course lasting a year or more than 800 hours, or the prescribed apprenticeship. Store each technician's license number and expiry on their profile, and let dispatch check it.

Refrigerant: DACO Regulation 9732, reported in force in July 2026, restricts refrigerant sales to licensed refrigeration and AC technicians and mechanical engineers holding EPA 608 and 609 certifications, requires sellers to keep a daily log with the technician's license number, and sets fines of up to $5,000 per violation. EPA Section 608 itself requires certification for technicians who maintain, service, repair or dispose of equipment that could release ozone depleting refrigerants. Record refrigerant added per unit on the job so the log and your records agree.

Sales and use tax (IVU): the general rate is 11.5%, made up of 10.5% for Puerto Rico and 1% municipal, and a reduced 4% applies to many services rendered to other registered merchants. Published guides disagree on whether a given repair or maintenance visit falls under 4% or 11.5%; one says maintenance of movable equipment for a registered merchant qualifies for 4% while repairs to real property stay at 11.5%. Set the tax rule per customer and job type with your accountant, then let the invoice apply it.

Weather and payments: the Atlantic hurricane season runs from June 1 to November 30, so plan for days of storm call volume and offline work. If technicians take card payments on the phone, Stripe's Tap to Pay needs an iPhone XS or later, or an Android phone on Android 13 or later.